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apps won't update. When I click "update" it just opens the app. Also, "update all" option is unavailable (grey) iphone 5

I have an iphone 5, I have many apps to update. when I open App store and go to update app, it just opens the app. I closed down all my apps and restarted my phone. please help. thanks.

iPhone 5, iOS 7.0.4

Posted on Oct 10, 2014 8:38 AM

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Question marked as Top-ranking reply

Posted on Oct 10, 2014 1:21 PM

I also have an iPhone 5 on iOS 7.0.4 with the same issue since this morning!

87 replies

Oct 13, 2014 1:15 AM in response to ZaidAbbas

I don't know the cause of it but I found out that you can update the app by searching the name of the app at the app store, tapping the name of the app so it shows the details of the app, then you will see the open button change to update. tap on it and enter your password or use your touchid. my apps are all updated now. maybe there's just a glitch apple still figuring this out. But hope my reply helps.

Oct 13, 2014 7:51 AM in response to hollyb78

Hey guys, the hint from the first page actually helped! The list of apps to be updated started growing dramatically and I got really angry with that. They were also opening instead of updating and "Update all" button was just shaded. Using 5s with 7.0.3


Just tap the app icon, then tap again and you will see an app page with screenshots and "Update" button with a small "+". It will ask for the password and possibly offer to restore the purchase for free.


Agree with all above prompts and this will update your app. Bit annoying process but it works!

Oct 13, 2014 8:54 AM in response to dan1k3n

dan1k3n wrote:


Just tap the app icon, then tap again and you will see an app page with screenshots and "Update" button with a small "+". It will ask for the password and possibly offer to restore the purchase for free.


My iPad 2 with 7.0.6 also having this problem. But tapping the App icon in the Updates list does nothing. Doesn't bring up the App page or anything. My only option is to Search the app in the App Store and Update from there.

Oct 13, 2014 8:56 AM in response to urrgoned

urrgoned wrote:


Hi.


I have talked to the apple's technical service and the only thing they told me is to update IOS!!!


I would expect them to say that, but I've already decided my iPad 2 will not be upgraded to iOS 8. Way too many posts of users who find iOS 8 performance on the iPad 2 is simply not acceptable. I'm pretty sure they'll get around to fixing this since 7.0.x is still a supported OS.

Oct 13, 2014 12:40 PM in response to hollyb78

Exactly the same problem with my iPad, this is really annoying. This must be a general issue and Apple does not seem to care. I never trusted the first few releases of the OS and until now I have been right. I will update in the futurbut not now. I found a kind of workaround by activating the automatic update, the symptoms are always the same (update buttons there and no update all) but the apps do get updated.

Oct 13, 2014 1:04 PM in response to guyfromwemmel

Open up a case with Apple or speak to someone on the phone.


If they give you the usual 'have you updated to ios8 ?' once they've finished their terrible service, they'll ask 'were you happy with my answer today ?'


Saying no i wasnt means it'll get logged and hopefully go 'one higher up the chain'


Its pathetic of Apples 'tech' team to basically say try updating to ios8. Its a bug/issue, why cant they just admit it ?


BUT open up a case with them or call them, the more people who do that then something may get done. My love for Apple is getting less every day this ridiculous issue goes on (which they're fobbing us off with crap about updating etc)

apps won't update. When I click "update" it just opens the app. Also, "update all" option is unavailable (grey) iphone 5

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