can’t make phone call on my mac from yosemite from contacts

Anyone else not able to make a call from contacts on a mac pro running Yosemite. My iPhone 6 and Yosemite are both setup to make cellular calls and on the same wifi network and both signed in, basically everything that is on apples support site but all calls fail. It tried but fails every time and I’m not sure what else to do. There is no more info on how to make calls and everything tried just fails. I haven’t tried to call from safari or any other source.

Posted on Oct 16, 2014 6:23 PM

Reply
105 replies

Oct 18, 2014 11:27 AM in response to Nando001

i have same wifi, same iCloud id, same apple id, i even got my iphone's iMessages synched on iMessage on my mac, i even can have calls received on my mac, still can't call

the funny thing is, even i get my facetiae's call log synchronised on my mac's FaceTime application, when i use my iPhone FaceTime to call my brother, the call duration and everything about it appears on my mac's FaceTime. they are completely interconnected either iMessage or FaceTime but still can't call !!!

Oct 18, 2014 6:46 PM in response to Paradoxxx

After having this problem and reading through a number of threads I believe I have solved this problem.


The issue seems to be that the exact Apple ID (whether iCloud.com or not etc) must be used on both the iPhone/Ipad and also the Mac. It may sound simple but I would suggest you signout and re-enter. For clarity, do the following:


1). Go onto your Mac, Settings, iCloud and signout of apple id (perhaps retaining your contacts on the mac as it gives you that option)

2). Go onto your iPhone/iPad, Settings, iCloud and do the same


3). Re sign-in on both devices with exactly the same username and password.

Low and behold it works!! I did not try this for days as I was convinced that both were identical on my two devices but I was wrong.

HOPE THIS HELPS!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

can’t make phone call on my mac from yosemite from contacts

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.