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usb mouse not working with Yosemite, help!

Just installed Yosemite on my Mac mini (Late 2012, 2.3 GHz Intel Core i&, 4GB memory). Yosemite appears to have installed correctly, but my USB logitech mouse is no longer working. I've been using this wireless Logitech mouse+keyboard combo for years without problems. The model number is CE0682. The combo has a receiver which plugs into a single USB port on the Mac mini, and pairs with both a wireless keyboard + wireless mouse. The keyboard works fine but the mouse doesn't respond at all. I've tried replacing the batteries, even though they reported as good, and tried repairing, even though the keyboard working indicates there was no need for it. When I unplug and replug the receiver, it is clear that Yosemite recognizes that I've removed and replugged in a mouse. (I was able to open the System Preferences -> Mouse panel by using Screen Sharing from a laptop running Yosemite, and use a remote mouse that way. With the Mouse system preference page open, when I unplug and replug in the mouse, the preference page clearly indicates there is no mouse attached then that there is a mouse attached.) I've also tried plugging in the receiver to a Mac laptop running Yosemite and again the keyboard works but the mouse doesn't.

Posted on Oct 17, 2014 8:30 AM

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71 replies

Oct 22, 2014 3:44 PM in response to Somepocho

I understand what you are saying and, to some degree, agree with you. I too have been a very long time dedicated Apple gear user and advocate since 1985. I also have had to live with all kinds of messy, irritating design and code issues in Apple OS and software releases. In this situation, I consciously violated my rule-of-thumb to avoid the bleeding edge and wait until the 2nd or 3rd update of a new Apple OS before jumping in. I jumped into Yosemite 10.10 out of my belief that Cook and the Apple leadership team has had so much public pressure on it to get new, high quality products and the next iteration of their OS out the door that it was more likely now than in prior years that this OS would be more stable than most. And, for the most part, I think that is playing out.


And, I still believe Logitech holds direct responsibility for ensuring that they release a timely update for the drivers that control their devices. I do not feel that the workability of 3rd party software on their hardware is Apple's responsibility. As I said before, all of my other USB-based peripherals either worked or received a very fast update from the developer. Clearly, Logitech is behind in this respect (and that is not the first time for them).


Let's put this to rest and wait and see what happens... in the meantime, I'm using a older Kensington trackball (Orbit). It did not need a driver update. It simply works as is. It just doesn't have the features of my brand new, non-working Logitech Performance MX mouse.

Oct 22, 2014 4:48 PM in response to AMCarter3

To me, one of the value propositions of Mac OS X is that manufacturer device drivers are not required unless it's a really unique piece of hardware. If I wanted to blame a 3rd party, I would have spent less money and bought a commodity PC. Part of buying Apple is that 99% of the time it all works; this time it's different and I respectfully put the blame on Apple's doorstep for reasons previously stated rather than an emotive need to defend Apple.


I fully agree with @MJFonker above though I've always been loathe to install Logitech's drivers since the Apple native ones are generally rock solid.

Oct 24, 2014 10:32 PM in response to Somepocho

Somepocho wrote:


To me, one of the value propositions of Mac OS X is that manufacturer device drivers are not required unless it's a really unique piece of hardware. If I wanted to blame a 3rd party, I would have spent less money and bought a commodity PC. Part of buying Apple is that 99% of the time it all works; this time it's different and I respectfully put the blame on Apple's doorstep for reasons previously stated rather than an emotive need to defend Apple.


I fully agree with @MJFonker above though I've always been loathe to install Logitech's drivers since the Apple native ones are generally rock solid.

Well on top of being ignorant, casting those that disagree as "emotive defenders" is offsides. Actually it could be great example of projection


Somepocho wrote:


For example, clicking not working on my mouse; that's a fact.


The amusing thing is, that's actually your opinion. It's not a fact, since it's hardly verifiable in any practical manner. Your mouse may be totally fine and you're simply lying or trolling.


Apple's developer preview program is well documented on the other hand and doesn't require one to take anyone here's word on faith. And there is other evidence too.


I happen to work here in Silicon Valley and have an Apple developer account, and friends that work at Apple. We get the OS months in advance with plenty of opportunity to get products ready for launch. Just because you don't have access to information, doesn't mean you have to stay ignorant and deride others for stating facts.


Lastly there are plenty of examples of companies with driver support prior to launch who worked with Apple.


From giants like VMWare and Parallels

to the little guys like Displaylink

http://www.displaylink.com/support/mac_downloads.php all supporting 10.10


And for the record it's not just Logitech that were sloppy, Cannon also had issues (among others), and are in various stages of fixing support.


So as painful as it may be to accept, the reality is Logitech dropped the ball.

Oct 25, 2014 8:01 PM in response to matt.79

Painful as it may be to accept, the only stake I have in this is getting my peripherals to work. I'm not defending Logitech by any measure but believe Apple should and could have prevented this issue.


The developer program may be documented but it's myopic to believe that's somehow related to an issue with their gold release.


Working in SV and being an apple developer shows where your bias comes from. Just own it and accept that your reaction obfuscates your ability to accept that folks are clearly having issues with this release.


The only ignorance here is having a vested interest and pretending that folks won't notice your stake in the game isn't fixing or helping, it's justifying Apple.

Oct 30, 2014 3:15 AM in response to rhaining69

My unhappy experience so far with a Logitech M705....


The basic mouse functions worked from the off after installing Yosemite. Trying to get the mouse to function so that all the features work is a different matter.

It appears that there is only one specific download for Yosemite for the M705 and it's called the 'Logitech Preference Manager'.

User uploaded file


The Logitech Preference Manager refuses to 'see' the mouse stating that...

User uploaded file


Attempting to use the Logitech Unifying software also results in a unsatisfactory conclusion...

User uploaded file



I have two accounts with Logitech and requested that they email so that I could update my password to enable me to query the Logitech Forum re the issue. A day later and I've had no response to either request.

Logitech appear to be constantly reiterating on their forum that users should keep checking the Logitech site for updates. Not exactly a satisfactory state of affairs given how long they have had to prepare for the Yosemite launch. I also have a Logitech K750 keyboard and it is the same story - it functions but there is no access to extra features.


At some point I'll need a new mouse and/or keyboard and I'll be bearing all of the above in mind.

Oct 30, 2014 7:47 AM in response to Stevie.G61

As suggested in related/overlapping topics in this forum, it may be more effective to CALL Logitech (646) 454-3200 and ask/complain. Be aware that you may have to wait 25-30 mins before they answer. AND, you may get disconnected after 25-30 mins and have to call again, and again. And you may encounter a rep that knows absolutely NOTHING... but it is still better to CALL them and complain vs. moaning to everyone here that you think Apple is at fault.

Oct 30, 2014 9:09 AM in response to AMCarter3

I don't care for your tone.


I defy you to quote any passage in my post that directly blames Apple for being at fault.

I wasn't 'moaning', far from it - I've taken the time to post my experiences of a thread specific problem that has only appeared since Yosemite was installed, one which many other people also appear to be having. I have gone to the trouble of posting screen grabs which may or may not assist other people with a similar problem. Your own contribution after that appears to only sniping and sarcasm the latter of which is, you may wish to note, considered by many to be the lowest form of wit.


I see in an earlier post you state "Let's put this to rest and wait and see what happens...". No, let's not. If it's a not a problem specific to you then I suggest you'd be better off spending your time in other threads than this and let those of us with an issue discuss it.


The support communities are are not here purely for issues in which Apple is solely the cause of the problem, they are here for people who have Apple specific problems. It is a very important difference and one that it would appear you would do well to take on board.

Oct 30, 2014 10:18 AM in response to Stevie.G61

My comments were NOT directed, at least by intent, toward you, Stevie.G61. If you thought and felt differently, I apologize. Most people know that email often leads to misunderstandings and is a horrible tool for discussing "hot" topics. I simply continue to maintain my view that those who direct their frustration at Apple OR at each other on a public forum like this about a 3rd party like Logitech not updating their software drivers is a total waste of time. And, I maintain that, since Logitech has yet to come out with a Yosemite update to their products, the only practical and effective use of our energy is to aim our questions and feelings at Logitech.

Nov 3, 2014 10:36 AM in response to rhaining69

I have successfully installed LCC 3.9.1 but sometimes after a restart, my devices start acting weird again. When I open the Logitech system preferences I see the "No Devices Found" message. So, I keep the LCC 3.9.1 installer on my desktop and re-install and everything works again for about a week. I am using the K750 Keyboard and Performance MX mouse, attached to a Mac Mini Mid-2010.


Additionally, I noticed that my settings for the mouse (key / button assignments) are remembered after I reinstall LCC (so I don't have to re-assign them) which probably means the preferences or settings file that LCC references is intact, but on restart the connection gets lost. Hopefully this will help someone figure this out. Thanks.

Nov 5, 2014 5:41 AM in response to rhaining69

I thought I'd throw in a summary of my experiences....


I was also having this problem after downloading Yosemite. I thought it might have had to do with my new Macbook Pro with retina display (rMBP) because everything was working fine on my mid 2008 Macbook running OS X Lion. My mouse was tracking and my computer was notifying me when the mouse was hovered over a clickable link, but physically clicking the mouse did nothing.


This morning I came across this thread and downloaded the logitech control center (LCC) version 3.9.1. I did NOT need to use the workaround suggested in this article.


Initially, after downloading LCC 3.9.1 and restarting my computer my mouse had stopped working completely (i.e., it was no longer tracking). However, removing and replacing the batteries in my mouse (which doesn't have an 'OFF' switch) got it moving again and it now clicks! I will update if this solution stops working for me, as it appears to have for others.


My takeways and final tips:

  • Installing the logitech control center (LCC) version 3.9.1 fixed my problem (get it here).
  • I had to remove and reinstall the mouse batteries after installing LCC and remap the mouse's wireless connection to the USB adapter but after doing this it gained full functionality (tracking and clicking)
  • In the LCC under System Preferences I found it valuable to adjust the scrolling speed of my mouse, which was very slow after installing LCC. These are settings you can personalize and I have found a speed I am happy with.


Hope this helps!

usb mouse not working with Yosemite, help!

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