FaceTime making strange clicking sound since OS X 10.10

Hi everyone,


I'll make it short. I am running an early 2011 - 13" MBP with 8gb ram, 500gb hdd, and OS X 10.10. Maybe I haven't been phrasing my issue correctly in google, but I may have a unique problem: as of updating my Mac to OS X 10.10, I am experiencing an issue with FaceTime video calls or voice calls (using FaceTime audio or the iPhone handoff feature) where all I can hear is a strange clicking sound, like static. The other person can hear me fine and I can see them fine if on FaceTime video, but I can't hear them.

I've tried checking my sound and microphone inputs/outputs before, during, and after the calls, and everything remains unchanged. The sound on every other app and in iTunes works just fine and I can hear people just fine if I have an external bluetooth speaker connected, but when using the Mac's sound output, I get the crackling sound. Please advise.

MacBook Pro, OS X Yosemite (10.10), FaceTime, audio, sound, clicking

Posted on Oct 20, 2014 1:29 PM

Reply
291 replies

Apr 23, 2015 9:29 PM in response to Mike From O'ahu

MBP Early 2011 (pristine conditions until now)

Yosemite 10.10.3 (issue started before x.x.3) - no issue on MT Lion

16GB ram 1T SSD (both aftermarket)


Issue

- upon connecting using Facetime audio will start making crackling / poping noises and caller will not be able to hear you.

- crackling noise remains after Facetime is closed - if you have the Volume level feedback sounds on all you can hear are crackling noises as you increase, decrease, or mute sound.

- If you launch other audio software (like iTunes) and play audio the issue will correct itself and remain corrected until you use Facetime again - not by launching facetime but, rather, as soon as you CONNECT to someone by calling or receiving a call.


Fixes tried

- MIDI settigns - FAILED

- Full clean Yosemite Install - FAILED

- Log out of icloud / facetime account and log in again - FAILED

- Created a new (temp) user account and problem occurred on this new account (done with an Apple Genius bar representative)

- Ran full diagnostics - no H W issues noted...

- Reverted to original 4GB ram modules - FAILED

- Took machine to apple store - problem replicated while on their network - No fix (or notion that this issue is affecting many people) - was requested to leave the machine over night for more HW testing.

- powering down or logging off will solve the issue temporarily.


Please keep this discussion open until a fix is deployed!

Apr 29, 2015 4:40 PM in response to Mike From O'ahu

This problem continues to affect my computer. I have the latest Public Beta (10.10.4) installed, so that didn't address the issue either. I also sent yet another feedback to Apple using Feedback Assistant, which I don't think they follow-up on anyway. So, it looks like Apple is going to ignore this issue.


Next thing I might try, is sending an email to the editors of some of the Apple tech blogs like OS X Daily, 9to5 Mac, Macworld, MacLife, etc and ask if they've seen this issue. Perhaps they may have insight or bring attention to the problem in a way that this forum and Apple's Feedback Assistant apparently doesn't do.


At this point I would strongly consider reverting back to Mavericks, but then again there's that root escalation bug which Yosemite may or may not have actually fixed.


WOW.... Apple has really dropped the ball with their operating system QC. I bet the old man is spinning in his grave.

May 3, 2015 6:49 PM in response to Mike From O'ahu

Update.


So the logic board replacement obviously did nothing but Apple is insistent on replacing the speakers on this machine. The repair is being offered to me for free so I'm out nothing but time, efficiency, and gas.


Has anyone had their speakers replaced for this issue? If so, I'm curious if that was indeed a "fix" for overall audio problems on the Early 2011 MacBook Pro.


I've had ZERO issues with audio in Windows 8.1 (via Boot Camp) on the same machine.

Jun 26, 2015 4:47 PM in response to Mike From O'ahu

So, I think I may have found a solution. I had the same clicking noises, etc in the microphone. Restarts *sometimes* solved the problem for a bit, but never fixed for good. Tried all the suggestions on here and other places to no avail. Today, I did a clean install of Yosemite because of some other issues I was having, and boom, no more FaceTime problems.

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FaceTime making strange clicking sound since OS X 10.10

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