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FaceTime making strange clicking sound since OS X 10.10

Hi everyone,

I'll make it short. I am running an early 2011 - 13" MBP with 8gb ram, 500gb hdd, and OS X 10.10. Maybe I haven't been phrasing my issue correctly in google, but I may have a unique problem: as of updating my Mac to OS X 10.10, I am experiencing an issue with FaceTime video calls or voice calls (using FaceTime audio or the iPhone handoff feature) where all I can hear is a strange clicking sound, like static. The other person can hear me fine and I can see them fine if on FaceTime video, but I can't hear them.

I've tried checking my sound and microphone inputs/outputs before, during, and after the calls, and everything remains unchanged. The sound on every other app and in iTunes works just fine and I can hear people just fine if I have an external bluetooth speaker connected, but when using the Mac's sound output, I get the crackling sound. Please advise.

MacBook Pro, OS X Yosemite (10.10), FaceTime, audio, sound, clicking

Posted on Oct 20, 2014 1:29 PM

291 replies

laul

Level 1

6 points

Oct 29, 2014 8:13 PM in response to cjfoxx

(Of course) same here.

I've found a (temp ) solution... : you launch music via iTunes and set sound as mute (in iTunes, not via the finder bar or keyboard)...

Last thing : no problem if headsets are connected (using both jack cable or bluetooth)

Oct 31, 2014 5:47 AM in response to Mike From O'ahu

I'm having the same problem with my laptop, 13 inch early 2011... I rebooted it ,but it's still doing the same.... It is working fine on my IMac, though

lindros2

Level 2

188 points

Oct 31, 2014 1:39 PM in response to Mike From O'ahu

SOLUTION (to FaceTime crackling noise):

1. Reset PRAM

2. Reset SMC

You can find it on Apple's site or here https://gigaom.com/2011/07/26/when-to-reset-your-macs-pram-and-smc/

Oct 31, 2014 1:43 PM in response to lindros2

lindros2, I did that, and that did fix it, but then when I used headphones it broke again.

lindros2

Level 2

188 points

Nov 1, 2014 7:15 AM in response to Super Dragonite

Re-confirmed - worked once on sleep > wake, then clicking again.

Apple should fix this ASAP.

pjgois

Level 1

18 points

Nov 2, 2014 11:17 AM in response to Mike From O'ahu

Hello!

Just want to say that I have the same issue. Hope Apple fixes this soon.

GFJS

Level 1

0 points

Nov 2, 2014 1:09 PM in response to Mike From O'ahu

Ditto: no audio on FaceTime unless I use my headset/ear buds and the person on the other end does too. I was on my MB Pro and my wife was on her iPad Air. What's interesting is after we established comms, she unplugged her ear buds and we could hear each other. However, if I unplugged my headset from the MB Pro, we lost audio.

Standing by, Apple! 😠

nustif

Level 1

0 points

Nov 3, 2014 3:15 AM in response to Mike From O'ahu

the same problem MBP early 2011

Helzor

Level 1

0 points

Nov 3, 2014 8:29 AM in response to Mike From O'ahu

I am having exactly the same problem, also MBP early 2011. Anybody got it fixed with the PRAM/SMC reset?

Cheers!

lindros2

Level 2

188 points

Nov 3, 2014 8:32 AM in response to Helzor

PRAM and SMC are temporary fixes.

So is rebooting.

It is a bug - my belief is that since it appeared somewhere between Public Beta 3 and PB 4, it was instituted as a "cripple" effect since people with older (circa-2011) Macs were able to use Continuity (I received phone calls from my iPhone 5s on my Mac).

Now, I get the crackling on Continuity phone calls AND FaceTime... which previously worked perfectly.