safari iOS 8.1 freeze and slow

jhickle1 wrote:

It seems Apple does not want to respond! Hello?!?!

This is forum is NOT APPLE and neither is it APPLE SUPPORT. This forum is "users helping other users" in order for a user to implement a solution themselves.

AND ... Apple does indeed respond to each and every person through their OFFICIAL CHANNELS they have set up for doing precisely the very thing that you say they do not do ... LOL ...

For dealing with Apple, you "go to Apple" and NOT other users ... :-) ...

Apple Support

http://www.apple.com/support/

Apple Retail Store - Genius Bar

http://www.apple.com/retail/geniusbar/

Contacting Apple

http://www.apple.com/contact/

Sanfordskier wrote:

APPLE, YOU NEED TO FIX THIS!

Apple is not here on this forum. This is a "users helping other users" in order for a user to implement a solution himself.

If you wish to speak to Apple, then you'll need to use their official channels they have set up for their customers, and this forum is not it.

Apple Support

http://www.apple.com/support/

Apple Retail Store - Genius Bar

http://www.apple.com/retail/geniusbar/

iPad Support

http://www.apple.com/support/ipad/

Contacting Apple

http://www.apple.com/contact/

If you ask another user for a solution and someone gives that solution to you ... that is fine. I don't have a problem with the forum working the way it's supposed to.

If you find no user able to give you a solution ... then you go to Apple Support ... and open up a trouble ticket with them.

Apple Support

http://www.apple.com/support/

Apple Retail Store - Genius Bar

http://www.apple.com/retail/geniusbar/

If you want to say something about Apple or to Apple or comment on their policies or procedures, then go here ...

Contacting Apple

http://www.apple.com/contact/

Product Feedback

https://www.apple.com/feedback/

So, go ahead and ask for a solution to a tech problem or give a solution for a tech problem.

This is a "users helping other users" forum in which one user posts a problem and another user provides a solution to that problem. If that doesn't happen, that's the "end of the story" for this forum, as that's the only purpose for this forum. There is not an additional purpose of discussing Apple, discussing surveys elsewhere, discussing business practices, discussing software decisions, or speculating on the "whys and wherefors" of a situation, or even "telling Apple" something.

If you don't find a solution here, your "official stop" should be Apple Support ...

Apple Support

http://www.apple.com/support/

Apple Retail Store - Genius Bar

http://www.apple.com/retail/geniusbar/

Nuf@n wrote:

Could you please respect the rest of the people here that have actual problems ...

I have no problem with a user stating a request for a tech support solution and another user giving a solution that he can implement himself.

... let them express their opinions and discontent with Apple?

Go to "FEEDBACK" to do that ...

Product Feedback

https://www.apple.com/feedback/

How many of us have to tell you that we heard you and your opinion is not helpful or wanted before you actually give up?

It will happen as long as someone goes "off the reservation" here ... and is outside of the purpose of the forum!

Can you stop being the village idiot for a day, and let the rest of us get on with putting the boot into Apple?!

Go here if you want to do that, not on this forum ...

Product Feedback

https://www.apple.com/feedback/

Agreed, deal with these unhelpful members by simply ignoring them, so powerful. Don't waste those valuable key presses and multiple attempts to get your iPad running for more than a few minutes.

Focus on the main issue and the questions that have been raised. Keep on feeding problems to Apple.

https://www.apple.com/feedback/ipad.html

matore01 wrote:

And as you may see now, they took my post down again, second today. We must all leave feedback!

AT THIS LINK is where you leave FEEDBACK for Apple ... and certainly leave "feedback" there and STOP doing it here where it doesn't belong!

Product Feedback

https://www.apple.com/feedback/

Missesj wrote:

Where do you leave feedback. I sold iPad Air to buy air 2.

I'll give you the link for FEEDBACK to Apple ... BUT actually ... you don't need feedback, you need APPLE SUPPORT, because that's where they will help you with your problems, even if something is out of warranty ... but CERTAINLY Apple will be working with you since you just got a brand new iPad!

Product Feedback

https://www.apple.com/feedback/

BUT here is where you really need to go ...

Apple Support

http://www.apple.com/support/

Apple Retail Store - Genius Bar

http://www.apple.com/retail/geniusbar/

Jwp721 wrote:

I am having issues with keyboard responding.

If you want the attention of the community of users ... here on this forum ... you won't get it when your issue is buried inside a long thread. You'll need to post just your issue ALONE and open a new thread on it. THEN you'll get a lot more attention ...

Post it here ...

Using iPad

Let let me know what thread it is and we'll get some attention for it.

This is a "users helping other users" forum in which one user posts a problem and another user provides a solution to that problem. If that doesn't happen, that's the "end of the story" for this forum, as that's the only purpose for this forum. There is not an additional purpose of discussing Apple, discussing surveys elsewhere, discussing business practices, discussing software decisions, or speculating on the "whys and wherefors" of a situation, or even "telling Apple" something.

If you don't find a solution here, your "official stop" should be Apple Support ...

Apple Support

http://www.apple.com/support/

Apple Retail Store - Genius Bar

http://www.apple.com/retail/geniusbar/

Edsel wrote:

I'm just lodging my complaint ...

Apple is NOT HERE on this forum but ONLY iPad users ... therefore they can do nothing about your "complaint". The people here are only "users helping other users" who ask for a solution to a problem, while another user gives a solution to that problem, which the user can implement themself. The Terms of Use here doesn't allow talking about Apple, to Apple or discussing policies or procedures about Apple or specipulation on the same.

When someone does want to say something to Apple, Apple has a spot for you to do so ...

Product Feedback

https://www.apple.com/feedback/

On the other hand, if you want some solutions from Apple, Apple has excellent support. Head on over to Apple Support ...

Apple Support

http://www.apple.com/support/

Apple Retail Store - Genius Bar

http://www.apple.com/retail/geniusbar/

... my late 2013 Mac Book Pro.

Head on over to the following forum for that. It has a different operating system and different apps ... and problems with this do NOT correlate to any problems with the iPad.

MacBook Pro

I hope Apple fixes this soon.

Keep in mind here, that many users on this forum have been able to find solutions for their problems. Those kinds of fixes would never be "fixed" by something Apple adjusts on their software, because they were clearly unrelated. The only way someone is able to know that is by trying the solutions offered here -OR- go to Apple Support and see if they do the same as other users here do, with those solutions. It may not even be related to a "fix" by Apple.

Geoff37 wrote:

BBeen there, done that, have ticket. Silence from Apple.

I have a troubleshooting methodology that I've been giving people and would advise they follow this, as it's solid on the methodology, especially when you get to Apple Support ... and do make sure you follow through on this, and also in terms of the escalation to one of the engineers ... because if it is not a simple fix, those engineers need to have some real-world cases to look at. This is what I posted on another thread ...

Follow this procedure for a Troubleshooting Methodology ... basically reset to factory default condition -BUT- be sure to do the following methodically and also to follow the part with Apple Support!

First you want to make sure you have several backups of your data and done with a couple of "different" sources. Be sure to understand what data is backed up and what is NOT on iCloud Backup and iTunes Backup. Use a variety of methods for backup ... you might check into Dropbox, in addition to your Apple options.

Then turn off your desktop anti-virus software when using iTunes for this reset to factory default. After you do that reset, then leave your iPad in its factory default state and see how it operates then. If you encounter any problems in that factory default state, then take it to Apple Support, and let them know that you have just reset it to that state with iTunes and have not put any of your data back on and it is operating in this fashion (whatever the problem is) in that pristine state. Make sure you keep that trouble ticket number, because if it has to be escalated through Apple Support, you're going to find all communications tied in with that number. If the lower level help isn't able to help you, then escalate it to a higher level to examine the problem. Keep at it with that trouble ticket number until Apple Support arrives at a solution to that problem. Be methodical and keep at it.

On the other hand, if everything is okay with the factory default condition, then restore your backup. Some people have discovered that the problem resides in the apps or something in the restored backup. If that's the case, then it's going to be trying and difficult to find out which developer's app is causing you the problem. And ... it's true ... that a developer not following Apple's instructions and guidelines for his app can CAUSE YOU TROUBLE. This kind of thing does happen from developers, especially when a new system upgrade comes out, because some developers ignore what Apple tells them about changes coming, and what they do BREAKS SOMETHING.

This is a troubleshooting methodology that you are going through. See it through to the end.

Choosing an iOS Backup Method (Should I Use iTunes or iCloud to back up ...)

https://support.apple.com/kb/HT5262

Back up and Restore your iOS Device with iCloud or iTunes

http://support.apple.com/kb/ht1766

iTunes: About iOS Backups

http://support.apple.com/kb/ht4946

Create and Delete iPhone, iPad and iPod Touch Backups in iTunes

http://support.apple.com/kb/ht4946

iOS: Troubleshooting Encrypted Backups

http://support.apple.com/kb/TS5162

Use iTunes to Restore your iOS Device to Factory Settings

http://support.apple.com/kb/ht1414

EDsel, always worth posting, I once got an email from the iPad pages team helping with a problem, they were great and solved the problem, see below. I would recommend that you also use the feedback link:

https://www.apple.com/feedback/ipad.html

Hello there,

We have heard about your issue from the discussion thread below:

https://discussions.apple.com/thread/5593272?tstart=60

We would like to know if you would be able to provide the following:

- What version of Mac OSX and Pages versions and device model?

- Is iCloud file sync On?

Thank you,

The iWork Team

15569803

noremacniai wrote:

Yes, sit tight and wait for Apple to 'fess up and fix it!

That's not prudent or useful advice to another user on this forum who may be having some problem. If another user needs something more than a quick and simple fix (which many are), then the more complex fix and troubleshooting methodology is the following ... as I've posted it before ...

Follow this procedure for a Troubleshooting Methodology ...basically reset to factory default condition -BUT- be sure to do the following methodically and also to follow the part with Apple Support!

First you want to make sure you have several backups of your data and done with a couple of "different" sources. Be sure to understand what data is backed up and what is NOT on iCloud Backup and iTunes Backup. Use a variety of methods for backup ... you might check into Dropbox, in addition to your Apple options.

Then turn off your desktop anti-virus software when using iTunes for this reset to factory default. After you do that reset, then leave your iPad in its factory default state and see how it operates then. If you encounter any problems in that factory default state, then take it to Apple Support, and let them know that you have just reset it to that state with iTunes and have not put any of your data back on and it is operating in this fashion (whatever the problem is) in that pristine state. Make sure you keep that trouble ticket number, because if it has to be escalated through Apple Support, you're going to find all communications tied in with that number. If the lower level help isn't able to help you, then escalate it to a higher level to examine the problem. Keep at it with that trouble ticket number until Apple Support arrives at a solution to that problem. Be methodical and keep at it.

On the other hand, if everything is okay with the factory default condition, then restore your backup. Some people have discovered that the problem resides in the apps or something in the restored backup. If that's the case, then it's going to be trying and difficult to find out which developer's app is causing you the problem. And ... it's true ... that a developer not following Apple's instructions and guidelines for his app can CAUSE YOU TROUBLE. This kind of thing does happen from developers, especially when a new system upgrade comes out, because some developers ignore what Apple tells them about changes coming, and what they do BREAKS SOMETHING.

This is a troubleshooting methodology that you are going through. See it through to the end.

Choosing an iOS Backup Method (Should I Use iTunes or iCloud to back up ...)

https://support.apple.com/kb/HT5262

Back up and Restore your iOS Device with iCloud or iTunes

http://support.apple.com/kb/ht1766

iTunes: About iOS Backups

http://support.apple.com/kb/ht4946

Create and Delete iPhone, iPad and iPod Touch Backups in iTunes

http://support.apple.com/kb/ht4946

iOS: Troubleshooting Encrypted Backups

http://support.apple.com/kb/TS5162

Use iTunes to Restore your iOS Device to Factory Settings

http://support.apple.com/kb/ht1414