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iCloud Photo Library (and the whole Drive) slow beyond unusable

iCloud Photo Library (and the whole iCloud Drive experience) is so slow, it's beyond unusable.


I fully understand the iCloud Photo Library is still in Beta phase. I also understand that during my Apple devices usage over the years I have accumulated about 4000 images and thus the process takes a little bit longer. There might have also been some migration issues with my account behind the scenes over the years which makes it a bit more complicated than the case with just a fresh new iCloud account on a new device.


However, all taken into account, my iCloud experience (and not just with the Photo Library) is really a far cry from Apple events presentations. Every step involving upload and download to/from iCloud is so unbelievably slow (I'm not talking seconds or minutes but sometimes hours) it's almost unusable as a documents storage, let alone for serious work use.


First of all the setup:

- I have iPhone 5S, iPad Air and late 2013 MacBook Pro, all using the same iCloud account. Latest iOS (now 8.1) and Yosemite.

- I have broadband internet connection via fibre optic with 25Mbit bandwidth without any connectivity issues (regularly tested)

- My home WiFi is running on 802.11ac with capabilities well exceeding the maximums of all the devices, all on the same SSID, working like a clockwork, no issues


Now, the problems:

- I have enabled iCloud Photo Library on both iPhone and iPad. The whole process of migrating Photos into iCloud took best part of 3 days (!?) to finish to a state when I can say it's all more or less synchronised between devices. During the whole time both devices had the whole bandwidth available. When I was monitoring the traffic on the router, both devices were hardly using any for most of the time. Apple Services Status website showed all services as green. Sometimes it went completely dead for hours, the only action that seemed to resume anything happening was turning the WiFi off and on again, the device restart, sometimes only reset. Why are not the files synchronised immediately and continuously?

- After the library was finally synchronised, I've tried to take a new picture on the iPhone and wait for it to appear on iPad for further edits. Only once it was a remotely quick action (about a minute), most of the time this simple task took good part of an hour, sometimes more. With regards to the data amount transferred, this should be a few seconds job at the most, I have absolutely no idea why it could be taking so long. There's been nothing else using the bandwidth on the devices itself or my broadband connection (all monitored per device and per services directly on the router). Both devices were simply not transferring any data to or from iCloud, despite connected to an idle connection, anything using internet on them was perfectly fine, internet SpeedTest was also showing full bandwidth available.

- The same problems occur when using iWorks for creating and editing documents. Considering the miniature size of the files, the action should be instant, yet again, it seems to be completely stuck, sometimes requiring the restart or a reset of the device to resume working properly.


I have tried everything, including removing my Apple ID from the devices and then adding it again, when I've noticed these problems for the first time with iWorks. Nothing seems to help.


Any ideas what might be wrong? Anyone having the same experience?

Posted on Oct 23, 2014 4:33 AM

Reply
102 replies

Nov 1, 2014 6:35 AM in response to Phantomski

As far as I can tell, I updated 1 pages doc on my MBpro. It updated in seconds to iCloud drive. I open iCloud on the web, there it is. Open up Pages on iPad, waiting for doc to be available almost 5 minutes now. Ineffient. Handoff not working either. Full access to internet and network on iPad and obviously on Laptop.

I am growing to hate it. Consider paying for Office. At least it works. Love stuff that just works.

Nov 1, 2014 1:13 PM in response to Phantomski

How to solve the hang and slow problems with iphone IOS upload to iCloud Photo Library Beta ?


This is what works for me:

1. turn off ALL in Setting/iCloud/Photos

2. Goto Photos and delete ALL photos in ALL albums, delete also ALL deletable albums

You should have everywhere ZERO Photos

3. Close ALL applications in the multitask panel (double click big button to get it)

4. Shut down and reboot iPhone

5. Go to Setting/iCloud/Photos and enable Photo Library Beta, make sure that keep original is checked

Make shure that you are logged into iCloud by clicking on you name in setting/iCloud

Then

iPhone reload all photos/videos that are already in your iCloud Library beta

You can check progress in Setting/iCloud/Photos blue line wit "update"

I is still long but it doed not hang anymore, seems that it hangs when it find a photo/video it deos not like...Dont ask me why

Take in account that with ADSL standard (1Mbits/s) upload is 300MB per HOUR nominal ithat is one hour around 50 photos and 20mn for a small video. Beter have FIber for that.


Tell me if it work for you please

😉

Nov 1, 2014 10:04 PM in response to hobby888

Her Noodliness! If this is the straightforward fix, then Apple have embarked on a different path to the user friendliness that converted me a few years ago.


im not having a dig at you however I am saying that Apple marketing AND my personal experience have led me to expect solutions rather than kludgy workarounds. I'm just going to wait for the software to live up to the promise rather than dick around as if I'm on Android or Windows.

Nov 2, 2014 1:46 AM in response to Phantomski

I tried with photo synch app and transfer from MAC a m4v video 1080p 500MBytes into camera roll, I also transferred 10* 20MBytes HigRes photos from SONY camera.

As soon as photo sync transfer finished or nearly, IOS 8 Photos started the transfer to iCloud.

- Video 500 Mbytes appears in MAC iCloud web after 4 minutes that is 2MByte/s upload (Fiber 45Mbits/sec upload)

- 10 photos *20MBytes = 200MBytes appears in iCloud after 2 minutes that is 1,66MByte/s (Fiber 45Mbits/sec)

Download from iCloud is Full resolution and constantly around 190KBytes/s, but if you select multiple photos you get parallel downloading. (Fiber 200Mbits/sec download)


This after doing that:

How to solve the hang and slow problems with iphone IOS upload to iCloud Photo Library Beta ?


This is what works for me:

1. turn off ALL in Setting/iCloud/Photos

2. Goto Photos and delete ALL photos in ALL albums, delete also ALL deletable albums

You should have everywhere ZERO Photos

3. Close ALL applications in the multitask panel (double click big button to get it)

4. Shut down and reboot iPhone

5. Go to Setting/iCloud/Photos and enable Photo Library Beta, make sure that keep original is checked

Make shure that you are logged into iCloud by clicking on you name in setting/iCloud

Then

iPhone reload all photos/videos that are already in your iCloud Library beta

You can check progress in Setting/iCloud/Photos blue line wit "update"

I is still long but it doed not hang anymore, seems that it hangs when it find a photo/video it deos not like...Dont ask me why

Take in account that with ADSL standard (1Mbits/s) upload is 300MB per HOUR nominal ithat is one hour around 50 photos and 20mn for a small video. Beter have FIber for that.


Tell me if it work for you please

😉

Nov 7, 2014 6:35 AM in response to Phantomski

Hi everyone,


just spoke with Apple support and the recommendation is, that whoever has the similar problem, they post a Feedback via Apple contact form:

http://www.apple.com/feedback/icloud.html

Please try to fill something in, possibly with the reference and link to this forum post, so it's looked at. It seems to be affecting quite a lot of users and I can't see anything in iOS 8.1.1 description that would suggest it's resolved.


Thanks

Nov 25, 2014 8:04 PM in response to Phantomski

Hello everybody,

I recently upgraded my iCloud account to 200 GB in order to store more images.

After copying my images from iPhoto to my iPhone 5s 64GB I decided backing them up to iCloud from my iPhone and not from my MacBook Pro.

This seemed a bad idea because uploading my 10,000 photos to my iCloud will takes ages, even doh when my iPhone is constantly connected to a fast wifi-connection. I uploaded about 1000 photos in 10 hours! Now I cannot open open my iPhoto App on my MacBook Pro anymore, it's saying that either my photo library is in use by another application or has become unreadable.

Is there a risk of losing data when I unable the transfer from my iPhone to iCloud? Because I don't have any form of backup!


Thanks in advance!


TIM

Nov 29, 2014 2:27 PM in response to Phantomski

I actually found out how to make the whole upload process much faster. It was uploading one picture about every three minutes. Now it uploads one every 12 seconds. Rather than remaining on the screen where all photos are displayed, I changed to the album overlook screen where it still shows the upload bar at the bottom but the screen doesn't have to constantly refresh every time a picture uploads which makes the whole process much faster.

iCloud Photo Library (and the whole Drive) slow beyond unusable

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