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iCloud Photo Library (and the whole Drive) slow beyond unusable

iCloud Photo Library (and the whole iCloud Drive experience) is so slow, it's beyond unusable.


I fully understand the iCloud Photo Library is still in Beta phase. I also understand that during my Apple devices usage over the years I have accumulated about 4000 images and thus the process takes a little bit longer. There might have also been some migration issues with my account behind the scenes over the years which makes it a bit more complicated than the case with just a fresh new iCloud account on a new device.


However, all taken into account, my iCloud experience (and not just with the Photo Library) is really a far cry from Apple events presentations. Every step involving upload and download to/from iCloud is so unbelievably slow (I'm not talking seconds or minutes but sometimes hours) it's almost unusable as a documents storage, let alone for serious work use.


First of all the setup:

- I have iPhone 5S, iPad Air and late 2013 MacBook Pro, all using the same iCloud account. Latest iOS (now 8.1) and Yosemite.

- I have broadband internet connection via fibre optic with 25Mbit bandwidth without any connectivity issues (regularly tested)

- My home WiFi is running on 802.11ac with capabilities well exceeding the maximums of all the devices, all on the same SSID, working like a clockwork, no issues


Now, the problems:

- I have enabled iCloud Photo Library on both iPhone and iPad. The whole process of migrating Photos into iCloud took best part of 3 days (!?) to finish to a state when I can say it's all more or less synchronised between devices. During the whole time both devices had the whole bandwidth available. When I was monitoring the traffic on the router, both devices were hardly using any for most of the time. Apple Services Status website showed all services as green. Sometimes it went completely dead for hours, the only action that seemed to resume anything happening was turning the WiFi off and on again, the device restart, sometimes only reset. Why are not the files synchronised immediately and continuously?

- After the library was finally synchronised, I've tried to take a new picture on the iPhone and wait for it to appear on iPad for further edits. Only once it was a remotely quick action (about a minute), most of the time this simple task took good part of an hour, sometimes more. With regards to the data amount transferred, this should be a few seconds job at the most, I have absolutely no idea why it could be taking so long. There's been nothing else using the bandwidth on the devices itself or my broadband connection (all monitored per device and per services directly on the router). Both devices were simply not transferring any data to or from iCloud, despite connected to an idle connection, anything using internet on them was perfectly fine, internet SpeedTest was also showing full bandwidth available.

- The same problems occur when using iWorks for creating and editing documents. Considering the miniature size of the files, the action should be instant, yet again, it seems to be completely stuck, sometimes requiring the restart or a reset of the device to resume working properly.


I have tried everything, including removing my Apple ID from the devices and then adding it again, when I've noticed these problems for the first time with iWorks. Nothing seems to help.


Any ideas what might be wrong? Anyone having the same experience?

Posted on Oct 23, 2014 4:33 AM

Reply
102 replies

Dec 5, 2014 5:04 PM in response to Phantomski

just want to add my voice to those already responding.


I'm abandoning iCloud photo: it's taken all day to upload about 90 images. I've got 3 iOS devices--I can't imagine how I could rely on this to upload/download photos & videos quickly or easily to show friends, include in presentations, etc.


that's with comcast 30++, retina iMac, iPhone 6, iPad air 2 & the last-gem iPad mini.


Checking out Dropbox as advised. If it works I'm dropping iCloud altogether until Apple gets its act together.


usual disclaimer: apple customer since 1986, etc etc.

Dec 21, 2014 7:40 AM in response to Timsemfronteiras

I'm ditching this and switching to Office + OneNote + OneDrive and LR Mobile with a CC Photography Plan. Not worth giving my money to fund a service that isn't even ready to be pushed in a Beta Build of an OS update at this point.


iCloud and iCloud Photo Library is just a recipe for potentially losing important data. It is NOT ready to be in a Release OS build, or even a Beta. It's Alpha at beast, and even that is stretching it. I've never used a Cloud Service this unreliable and this slow, ever.

Feb 7, 2015 11:14 PM in response to Phantomski

I'm looking for the best way to sync my photos to a cloud. Currently, I'm on Flickr.

wanted to have have a try with iCloud photo library: OMG! how lame can it be?

First of all Apple forced me to upgrade my account because my iphone photo library was using 10Gb, and this while my entire photo library was empty!!!

I deleted all the files to start from scratch so there was definitely not 10 GB in my photo library.

after upgrading, nothing happened. I took photos but they were not uploaded to the cloud. I uploaded photos to the cloud from my MacBook, but they were not synced to my iPhone.


I'm going for a refund.

Apple makes fantastic products, but when it comes to cloudbased services, they totally suck.

mac.com, MobileMe, iCloud and now iCloud photo library: worthless

Feb 18, 2015 4:34 PM in response to suite156

My iCloud is uploading photos at the rate of just under 1 per minute at the moment in the UK - very slow..


Just a thought, has Apple bitten off more than it can chew? Do the iCloud/iPhoto servers all around the world only have a certain number of photos they can accept per second/minute, and some kind of load-sharing is in operation, we're all uploading a photo and then having to wait whilst all others connected each upload a photo, and then it comes back round to us to upload another.


It's incredibly slow, I upgraded from basic to 200GB to use the service and I'm so disappointed. I hope they fix it soon. Judging by some of your experience I'm not holding out much hope...

Mar 4, 2015 3:57 PM in response to Phantomski

Photos on Mac seems to be stuck uploading 527 images (out of many many thousands, had a 193GB library). Photos on my iPhone 6 won’t even start. Errors with:


iCloud Restore in Progress

iCloud Photo Library will begin syncing when this device has finished restoring from backup


Problem is of course there’s no backup being restored. I can even start a backup from the iCloud tab which obviously wouldn’t be possible if there was a backup being restored (I’ve used this phone for months since last restore).


The way this public beta is running is not giving me much hope they can ever get this to release.

Mar 6, 2015 2:31 PM in response to Phantomski

I can't believe you guys talking this **** while Icloud Photo Library is clearly stated as Beta. If you can't handle hickups or slow transfer speeds, cancel your public Beta seed.

This beta is not intended for uploading thousands of pictures. What you can do is test basic functionality; take a picture on your phone in the morning, have it stored on your Mac automatically when you come back in the evening.


It seems the nagging about Itunes Match all over again. "Gee, thousands of people are uploading thousands of songs. Why is ICloud so slow???"

Mar 6, 2015 10:52 PM in response to razor911

I think you're confusing the definition of Beta. I'm not a computer geek, but I am a professional photographer who uses iCloud for my personal (iPhone) photos storage (and yes, I have it backed up in 2 other places, the easiest and most reliable so far being FLICKR). Beta doesn't mean "just because you have nothing better to do, just to humor us, poke around and test out the functionality, but don't use it to the full extent it's described as having". Instead, Beta means, "this is how we want it to be working, and if it's not working the way it should, then there's a bug we need to work out, but we're keeping the word Beta on the label just as a disclaimer/heads up that there could be bugs and we're not liable for damage to your data due to said bugs". Maybe if you're a software developer with a moral code like a trial lawyer you would disagree with my definition, but we, the great unwashed masses who actually buy your product, have definitely gotten accustomed to this definition over the last decade, so your talk about what Beta means technically just sounds like a lawyer trying to sneak her client out of being responsible for something due to a technicality. A product as big, and as important to Apple's future, as iCloud shouldn't be on the market, on Apple's primary cloud website, for crying out loud (Apple being the most valued company on the planet right now), if it's this buggy. The cloud is the future - er, the cloud is NOW and Apple aren't getting it right.

Mar 6, 2015 11:01 PM in response to resnyc

PS - Apple just sent letters to all Aperture users _encouraging_ them to switch to iCloud Photos, even though it's in "Beta". http://bit.ly/1DUwufS A company that knows what it's doing with a cloud strategy would never send professional photographers to iCloud Photos if it didn't think it was ready for prime-time. But since they are, and it clearly isn't, the conclusion has to be: Apple do not know what they are doing in the Cloud space.


The Beta is so buggy that it literally doesn't give me access to the images I've already stored on it because it is(and I quote from the web page):

"Preparing your library… It may take a while to prepare a large library. "

This is a library of maybe 500 photos - which is NOTHING in the world of smartphone photography. Absolutely pathetic.

Mar 7, 2015 12:05 AM in response to resnyc

Did you even read the email? They are encouraging Aperture users to begin trying out the Photos for OS X app if they have Public Beta access. They are not encouraging the iCloud Photo Library as such.

They are not saying: upload all your pictures and expect everything to work OK. They are giving early warning about the end of the product life cycle for Aperture, which didn't have iCloud access at all. I cannot see what is wrong with that.

iCloud Photo Library (and the whole Drive) slow beyond unusable

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