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iCloud Photo Library (and the whole Drive) slow beyond unusable

iCloud Photo Library (and the whole iCloud Drive experience) is so slow, it's beyond unusable.


I fully understand the iCloud Photo Library is still in Beta phase. I also understand that during my Apple devices usage over the years I have accumulated about 4000 images and thus the process takes a little bit longer. There might have also been some migration issues with my account behind the scenes over the years which makes it a bit more complicated than the case with just a fresh new iCloud account on a new device.


However, all taken into account, my iCloud experience (and not just with the Photo Library) is really a far cry from Apple events presentations. Every step involving upload and download to/from iCloud is so unbelievably slow (I'm not talking seconds or minutes but sometimes hours) it's almost unusable as a documents storage, let alone for serious work use.


First of all the setup:

- I have iPhone 5S, iPad Air and late 2013 MacBook Pro, all using the same iCloud account. Latest iOS (now 8.1) and Yosemite.

- I have broadband internet connection via fibre optic with 25Mbit bandwidth without any connectivity issues (regularly tested)

- My home WiFi is running on 802.11ac with capabilities well exceeding the maximums of all the devices, all on the same SSID, working like a clockwork, no issues


Now, the problems:

- I have enabled iCloud Photo Library on both iPhone and iPad. The whole process of migrating Photos into iCloud took best part of 3 days (!?) to finish to a state when I can say it's all more or less synchronised between devices. During the whole time both devices had the whole bandwidth available. When I was monitoring the traffic on the router, both devices were hardly using any for most of the time. Apple Services Status website showed all services as green. Sometimes it went completely dead for hours, the only action that seemed to resume anything happening was turning the WiFi off and on again, the device restart, sometimes only reset. Why are not the files synchronised immediately and continuously?

- After the library was finally synchronised, I've tried to take a new picture on the iPhone and wait for it to appear on iPad for further edits. Only once it was a remotely quick action (about a minute), most of the time this simple task took good part of an hour, sometimes more. With regards to the data amount transferred, this should be a few seconds job at the most, I have absolutely no idea why it could be taking so long. There's been nothing else using the bandwidth on the devices itself or my broadband connection (all monitored per device and per services directly on the router). Both devices were simply not transferring any data to or from iCloud, despite connected to an idle connection, anything using internet on them was perfectly fine, internet SpeedTest was also showing full bandwidth available.

- The same problems occur when using iWorks for creating and editing documents. Considering the miniature size of the files, the action should be instant, yet again, it seems to be completely stuck, sometimes requiring the restart or a reset of the device to resume working properly.


I have tried everything, including removing my Apple ID from the devices and then adding it again, when I've noticed these problems for the first time with iWorks. Nothing seems to help.


Any ideas what might be wrong? Anyone having the same experience?

Posted on Oct 23, 2014 4:33 AM

Reply
102 replies

Mar 11, 2015 7:16 AM in response to Phantomski

My 2 (or 50K) cents:


I'm glad I found this post, hoping to get help. Here's my scenario: I have a MacMini Server with 16 GB RAM and a Pegasus 4TB Raid 5 Storage, hosting 47230 Photos and 2788 Videos on Yosemite Beta; and an iPhone 6 Plus 64 GB running iOS 8.2. I had my phone set to iCloud Photo Library (Beta) before installing Photo App on my Mac (previously using iPhoto), and everything was working great.


Once I upgraded to OS X beta and Photo App, I proceeded to upload my library to the cloud. I purchased 500 GB in iCloud storage, and after about 3 days and 289 GB over my 105 MPS internet, I had my entire library hosted by iCloud, but keeping a full copy on my Mac. There are some issues that I'm hoping will get resolved there, but not related to this post.


As my phone was set to use the iCloud Library, my 64 GB couldn't hold even the low res library, so my storage filled up. I turned everything off on my phone's Photo and Camera Setting, trying to make my phone operational again, to no avail. Every time I take a photo, it doesn't show up on my local iphone library for a number of minutes. WhatsApp crashes every time I try to share a photo. When I go to my Photos App on my phone, I'm able to see several photos on my local phone, but the collection view goes back to the year 2000, the date of the oldest photo I have, but no photos to be shown (as my iCloud Library option is off).


My next step will be to restore my phone to factory default, and see if the library goes away. I can't upgrade the phone to a 128, as there isn't an option for that.


I thought the problem is that the Photos app doesn't scale to large libraries, but reading the posts here, it looks like this is also true for small libraries. My local experience on my Mac is vastly better than iPhoto, again, having a Raid 5 and keeping my library local, but the idea of having my entire Photo library available on my iOS devices, just like I have my 10K music library hosted by iTunes (works beautifully), is something that I would like to pursue.


Any thoughts?

Mar 11, 2015 11:30 AM in response to resnyc

I'm stuck from weeks with the "Preparing your library… It may take a while to prepare a large library."


I don't know what to do to escape from this message. I can't use the iCloud website to see my photos.


Chat support didn't help me enough. My iPhone and iPad are always saying "Downloading 1 photo". My iCloud photo library is corrupt but there's no way to empty this but disabling it and wait for 30 days. It's not a solution. I need it working now!


If anyone knows how to solve this please help me!


Thanks!

Apr 9, 2015 3:35 AM in response to Phantomski

Right, I have updated to iOS 8.3 and it still does not work......


Its not Beta any more, but it does not download the place holders of your images and does not update your albums at all - which means you get left with a buggy, slow and unusable photos app.....


Weird because Drop-box, Amazon Photos, Google Photos just work.....


Nice idea Apple, awful implementation and next to useless support.......

Apr 9, 2015 5:09 AM in response to Artic6

May I suggest you replace the "yours" and "yous" with my and I?


As posted, several people have no problems with either the apps or the web-interface. And the Photos app on 10.10.3 is way faster then the old IPhoto.


Could it be the problems are on your end? If you are on a Mac, I suggest you try JJALANIS possible solution for the web-interface.

Mine is zipping along fine...

User uploaded file

Apr 9, 2015 7:06 AM in response to Phantomski

The upload to the iCloud is very slow indeed.


So far I have uploaded ~400 images in 2 hours, out of 28000! At that speed, it will take roughly 6 days to complete.


What I found so far, is that I actually found none of the uploaded images on the iPad and iPhone.


Is this a bug? Is this because there are to many users jumping on the new thing? Nevertheless, the experience is mediocre.

Apr 9, 2015 3:19 PM in response to blights

I am having the same issue as blights.

I have ~29000 photos+videos in total and thus far - over 14 hours of constant uploading - it has only managed to upload a mere 400!! at this rate its going to the over couple of weeks for my library to upload. Hoping its just the initial full release rush and the upload speeds pick up... Apple please help!

Apr 12, 2015 1:54 AM in response to travis.detert

I'm seeing good and bad. The iPad shows all my albums since 1999, but they are almost all empty. The iPhone says it is all synced, but none of the albums shows up and a 1/20th of my images are available. On iCloud (website) about 1500 over th 28000 are showing. But what makes me even more worried is that the source of my images from the MBP is now showing 'Updating', without any other details.


I hope it is not stuck somewhere. I didn't found a way to reset the update. Anyone knows?

Apr 12, 2015 8:39 AM in response to Community User

If your Photos on your computer is stuck with 'Uploading' without any other details, rebooting the computer worked for me.


it is not uploading faster, but the images are slowly uploading.


I assume the issue with the slowness is there are not enough data centers. Every single iOS/OS X user goes through the same pipeline.

iCloud Photo Library (and the whole Drive) slow beyond unusable

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