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iCloud Photo Library (and the whole Drive) slow beyond unusable

iCloud Photo Library (and the whole iCloud Drive experience) is so slow, it's beyond unusable.


I fully understand the iCloud Photo Library is still in Beta phase. I also understand that during my Apple devices usage over the years I have accumulated about 4000 images and thus the process takes a little bit longer. There might have also been some migration issues with my account behind the scenes over the years which makes it a bit more complicated than the case with just a fresh new iCloud account on a new device.


However, all taken into account, my iCloud experience (and not just with the Photo Library) is really a far cry from Apple events presentations. Every step involving upload and download to/from iCloud is so unbelievably slow (I'm not talking seconds or minutes but sometimes hours) it's almost unusable as a documents storage, let alone for serious work use.


First of all the setup:

- I have iPhone 5S, iPad Air and late 2013 MacBook Pro, all using the same iCloud account. Latest iOS (now 8.1) and Yosemite.

- I have broadband internet connection via fibre optic with 25Mbit bandwidth without any connectivity issues (regularly tested)

- My home WiFi is running on 802.11ac with capabilities well exceeding the maximums of all the devices, all on the same SSID, working like a clockwork, no issues


Now, the problems:

- I have enabled iCloud Photo Library on both iPhone and iPad. The whole process of migrating Photos into iCloud took best part of 3 days (!?) to finish to a state when I can say it's all more or less synchronised between devices. During the whole time both devices had the whole bandwidth available. When I was monitoring the traffic on the router, both devices were hardly using any for most of the time. Apple Services Status website showed all services as green. Sometimes it went completely dead for hours, the only action that seemed to resume anything happening was turning the WiFi off and on again, the device restart, sometimes only reset. Why are not the files synchronised immediately and continuously?

- After the library was finally synchronised, I've tried to take a new picture on the iPhone and wait for it to appear on iPad for further edits. Only once it was a remotely quick action (about a minute), most of the time this simple task took good part of an hour, sometimes more. With regards to the data amount transferred, this should be a few seconds job at the most, I have absolutely no idea why it could be taking so long. There's been nothing else using the bandwidth on the devices itself or my broadband connection (all monitored per device and per services directly on the router). Both devices were simply not transferring any data to or from iCloud, despite connected to an idle connection, anything using internet on them was perfectly fine, internet SpeedTest was also showing full bandwidth available.

- The same problems occur when using iWorks for creating and editing documents. Considering the miniature size of the files, the action should be instant, yet again, it seems to be completely stuck, sometimes requiring the restart or a reset of the device to resume working properly.


I have tried everything, including removing my Apple ID from the devices and then adding it again, when I've noticed these problems for the first time with iWorks. Nothing seems to help.


Any ideas what might be wrong? Anyone having the same experience?

Posted on Oct 23, 2014 4:33 AM

Reply
102 replies

Apr 22, 2015 12:30 AM in response to Phantomski

Yes it was terribly slow, it did 10000 images in over a week, resetting to the beginning, but yesterday, it was just perfect. Suddenly yesterday, it did 18000 pictures in a day and all my iDevices are sync.


Did Apple resolved the issue? Less people jumping to the new service? I don't know, but I'm now very happy about it and I can see live all my devices updating when I delete old images or making adjustments.

May 1, 2015 5:55 AM in response to Phantomski

Having the same issues as reported here. Signed up for iCloud thinking this would be the best solution for backing up my photos and sharing across devices. Instead I get a terrible experience. Photos seem to be uploaded a best 1 per minute, but that is when its working. Most of the time it appears to just be idle. I have over 10k images with a library of 50GB, at this rate it may be done in 2016. Going to give it another day or two (already been going for 2 days) and see what happens. But at only 300 photos uploaded a day this is basically unusable. Not a good experience from Apple. I may go back to dropbox.

May 3, 2015 7:23 AM in response to Phantomski

The iCloud Photo Lib. is a great idea but the execution is a technical disappointment. If one travels to some far places like Hong Kong, China, Europe and uses average internet connection, the feeling of disappointment will come quite quickly (after making some photos and even quite short movies). It works good maybe if you have a fiber connection directly to Apple datacenter (and it was only tested by people with such connection, I feel). Technically, a good execution should be like this:

1. a photo or movie gets a kind of unique ID which identifies it's entity on all devices. It's sent to iCloud to avoid useless transmission of content which is already there (to avoid any transmission anywhere if a given content is already there),

2. the device which currently has the 1st entity of content sends it to iCloud storage (this cannot be avoided and will take as much time as needed),


but


3. if other devices are connected to the same WiFi or via USB (iTunes), it should definitely get the content directly via local connection, which takes 10-30 seconds !!!


There is an import function in iPhoto available when I connect my iPhone via USB cable to MacBook Pro. It really downloads the content super fast but I found it will even make the iCloud servers download worse - after this everything seem to be downloading and uploading content every possible way. It seems that it can identify content after transmitting it all to iCloud and backward (or partially like that). Even worse - after such import and iCloud transmission, I had duplicated photos which I had to cleanup manually.


There is definitely something to improve in the service to make it use the fact most users use their devices in the same WiFi network at home or office or connect them to their MacBooks via USB. I don't agree to wait days for iCloud transmissions while my all devices operate in the same WiFi. I have already found many users decided to stop iCloud photos as it's not yet ready, not yet tested enough to be released as a practical service.

May 31, 2015 1:06 PM in response to johnfromplantation

700 pictures in 2 days?! My online iCloud uploads about 25 pictures in 2 days, and another thing bugging me is you cannot close the lid of your macbook or exit the iCloud website or else the photo transferring will stop and you have to start all over. I have a canon t5i and frequently want to transfer my pictures (after importing them onto my mac) onto my iPhone and it takes ages. Before photo stream got taken away, it was so simple. Any pictures on my macbook would automatically go onto my iPhone with ease , no struggle/work for me. This is all too stressful and should already be perfected by apple!

Jun 11, 2015 8:02 PM in response to Phantomski

This is a serious issue with icloud photo library, my whole library seems to be stuck in the cloud and all I have acess to is the "device optimized low res photis" and I can't watch any of my videos. I'm trying to convert over to using google photos but can't download my original photos. *** Apple!! Fix your servers plz!!! and this is not in beta ohase any longer.

Aug 17, 2015 5:00 PM in response to Phantomski

Aloha


I have just started using iCloud- I never wanted to sue it - as I dont quite trust it yet but I just broke my phone and lost 2 month of photos so I deceided to try the 5GB free storage out.


I had 2500 high pixel photos to upload- after 2 days of it saying 9 hours left-and still no finished back up I decided to google the issue.


In an old forum (from 2011?) I found a comments saying that if you delete the account from your phone and then log in again- it will take MUCH less time- the next time around for the back up


Happy to report- IT WORKED (so far..) !! It went from saying 9 hours to now saying 31 minutes- hopefully the timeframe continues to go down from there and this will be completed! I'll keep you posted.


Also- I had also lost all my contacts from my iphone and they are not showing up in the cloud, upon my last check?!! (I only want to back up my photos and contacts) this is still something I am troubleshooting- any advice is appreciated. I figure I have to sync on itunes again to get my contacts back?

iCloud Photo Library (and the whole Drive) slow beyond unusable

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