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iPhone 6 Plus Dropped Calls (Verizon)

iPhone 6 Plus, 128GB, Space Gray

RESPONSES NEEDED!!

Ok. I have been having poor signal strength and 100's of dropped calls since upgrading from an iPhone 5 to iPhone 6 Plus. (Both the iPhone 5 and 6 Plus are on the Verizon network) I have spent over 50 hours dealing with Apple TSS, the Apple Store and Verizon TSS. I have done multiple network resets. I have performed numerous restores. I have set the phone up as new after every restore. I have had my SIM card replaced, I have had Verizon reprovision my line numerous times. And I even had my 6 Plus exchanged. My first iPhone 6 Plus shipped with IOS 8 and had these issues. When I upgraded to IOS 8.0.2 it did not help resolve the issues. Then when I upgraded to IOS 8.1 it still did not help resolve the issues. Nothing has solved my issues.


My wife does not seem to be having these issues with her iPhone 6 Plus, 128GB, Silver. I am unsure if she is not having the issue because she travels a the same short distance day to day. I travel primarily about a 150 mile radius around Atlanta on a day to day basis which may explain why I am having these issues and she is not.


I am seeing a lot of threads in the Apple forums as well as the Verizon forums where people are complaint of these same issues. Verizon admits that they are

receiving numerous complaints from iPhone 6 customers having these issues. Apple states I am an isolated case.


Ok. I know this may sound a like an odd question but I wonder if this problem is iPhone color specific. I am not sure what materials go into the coating of the iPhone 6, I am not sure if it is a metallic powder coat or some other process, I doubt it is just painted. My wives iPhone 6 Plus is Silver and it seems she is not having these issues. It also appears that not all iPhone 6 customers are having these issues. I have noticed that some people having these issues state they have a space gray model (Like I do). I do not remember seeing any post about someone having a Silver or Gold iPhone 6 having these issues.




Thank you

<Edited by Host>

iPhone 6 Plus, iOS 8.1, 128GB

Posted on Oct 24, 2014 10:00 PM

Reply
88 replies

Nov 25, 2014 3:08 PM in response to Silbo 92024

I'm now on my second 6 Plus, and the tunnel thing is no longer a problem.


I have now static, that takes out parts of words. At the moment I'm trying to pin down if it's my location or weak signal (I only get 1 or 2 out of 5 dots at home).


But I just had a call, and no problems.


I called the Apple store from here as well, and had superb call quality with them - from the same chair I had some calls where I had to repeat things because of static/lost details in words.


I was on a call with Applecare where this happened as well, and I got a callback number and will call him from an area farther away from my home, using a different tower.


The only thing that my two phones have in common is the sim card. I wonder if those sim cards could cause these problems, too.

Nov 25, 2014 4:33 PM in response to Bryan C2

You are not alone. I have the iPhone 6 Plus 64gb in gold and it's the first iPhone I actually hate. Had it for only 3 weeks and not a single call has gone well. I've tried many solutions I've found around the web and nothing is helping. Using any number of headsets makes matter worse. Yesterday a friend asked me if I wanted him to call me back later because I was in my car. I wasn't, I was speaking to him from my home office but he said I sounded as if I was in a wind tunnel.


I'm not pleased with the phone at all, not just because of the calls but everything about it. iOS 8 and how awful it is to use it on the 6plus Is driving me nuts. Too late to return it now so I'm stuck with a piece of hardware that I hate for two years.

Nov 25, 2014 6:25 PM in response to JupaMan

Did you all shut down data and voice ???

sounds like you did not .


settings

cellular

enable LTE

choose only Data


do not choose data and voice.


I am only saying this because I have dropped calls or calls do not go thru, not static and sounding like crap, that seems like you have??


My calls are clear, even when I had data and voice the calls sounded even better, but the caller sometimes cut in and out or dropped a little more than it does with just data.


EDIT: I do love the phone!! Just upset about the verizon service or whatever it is, like I said it has been getting worse over time, no matter what phone, but this 6 plus and 6 are just rock bottom to it now. Bluetooth so far has just worked perfectly, the phone is responsive, just calls drop or do not get to me, something at&t and tmobile have been plagued with for years, I stuck with verizon for service but now it does not matter and next time i should just switch to something cheaper. Now I know we have an at&t person posting in here but at&t in my area has dropped calls so I can't compare or see any problem with that.

Nov 25, 2014 7:19 PM in response to dfran1

Sadly, having been through 4 phones, I have done everything imaginable to correct the "tunnel" problem- including turning on data only. I was dealing with not just tech support, but Verizon engineers. It was a nightmare. BUT.... I still have no problems since switching to the 6. Knock on wood.

I wish I could point you guys in the right direction. Everyone sounded crystal clear to me. it was only my end that was the problem.

iPhone 6 Plus Dropped Calls (Verizon)

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