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Mail: Organize By Conversation - wrong emails

I'm finding in Yosemite Mail that the "Organize By Conversation" view is useless because it is grouping together unrelated emails. I can have two separate threads of email discussion - featuring unconnected contributors - but Mail elects to combine them into a single conversation thread.


How can I stop it doing this?

Posted on Oct 31, 2014 12:08 PM

Reply
195 replies

Nov 20, 2014 1:34 PM in response to myaffee

I also was having this issue. I fixed it, at least for now, by switching back to classic layout in Preferences > View and unchecking all the options under View conversations. I quit Mail, then restarted it. Went back in and unchecked Use classic layout and set the other preference the way I like them. This fixed the problem. Hopefully it will stay fixed!

Nov 25, 2014 8:01 AM in response to Richard Carr

Same problem here. I don't even know yet how many emails I have missed as they were hidden in random(?) threads.

Unchecking "Include related messages" did not help at all.

I am using "Expand all conversations" to at least see the (un)related mails in the left column.

Apple should take this serious as mail is not exactly a role model and people will switch to other mail apps.

Nov 25, 2014 9:35 AM in response to Richard Carr

Same problem as described here. We had to change my work email account from the exchange server to an IMAP account and that's when the trouble started. Changing any of the settings does not solve the issue. I will try to contact support, just to increase the number of complaints. Also have our Apple IT guru looking into it. If we find a fix, I'll report it here.

Nov 27, 2014 12:55 AM in response to myaffee

I have exactly this problem also. Unchecking the 'include related messages box' makes no difference at all.

This all started immediately after upgrading to Yosemite. I wish I hadn't. I have one thread of work email with ONE THOUSAND EIGHT HUNDRED AND THIRTY NINE merged messages that bear no relation whatsoever to each other.

And Apple apparently don't care or want to support this issue? :-(

Dec 2, 2014 7:40 AM in response to Khilari

Just upgraded last night. I'm having the same issue as everyone here. I've also tried all the things everyone has tried. I guess for now I'll just go back to using my mail like I'm on Lion or something. If anyone figures out some more things to try, post them here. I'm all ears.


Oh one more thing...is anyone else using Gmail fed into Mail? I know they don't always play nice. Could that be part of the issue?

Dec 2, 2014 8:38 AM in response to Richard Carr

I don't have any idea why, but Mail seems to work regularly again, after I had switched to Mailbox (which was good but is less well connected with iCal and some other apps I am using, like Papers, Things). It does show the threads correcty and does not mix in unrelated mails, since 2 days now.

The only possible related change I made was that I had made Mailbox my default email client (in the settings of Mailbox, but probably it does not matter where that change is made) and then switched back to Mail as my default client. Maybe worth a try...

Good luck!

Mail: Organize By Conversation - wrong emails

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