FaceTime call will not rotate to landscape on Apple TV

Same problem here.

Yesterday I bought the Apple TV 4th generation (32 GB), I´m using it with the iPhone 6 s.

I called my parents (they use iMac) but no landscape mode available for Facetime, if I rotate the iPhone to landscape mode, they see me correctly in full screen, but they appear on my screen vertically. It just doesn´t rotate to landscape mode.

I don´t have problems with other apps, like watching photos or videos saved in my iPhone, they are displayed in full screen (landscape mode).

When making the call, I mirrored (duplicate) iPhone´s content. Am I missing something?

This morning, Apple TV installed an update but I didn´t have time to check if they fixed this bug. I´ll try it this evening and if they fixed it, I´ll post it here.

The update didn´t fix this issue.

It seems (as someone posted here) that the problem is in the Facetime app itself which, connected to Apple TV, doesn´t support landscape mode in iPhones.

So, it´s up to Apple to fix it (I wonder if they are aware of the issue).

Meanwhile I´m using the app LINE to enjoy video-conferences in full landscape mode in the TV screen, which works just fine and with good image and sound quality.

This has been going on for about two years. FaceTime to Apple TV used to be flawless now it is PC. Please Apple FIX THIS!!!

9.2 not solved

Everyone who is frustrated by this problem, please take a brief moment to report the issue on one or both of these pages:

1. iPhone Feedback: http://www.apple.com/feedback/iphone.html
2. Apple TV Feedback: http://www.apple.com/feedback/appletv.html

Example of my report: (Feel free to copy/paste, or write your own.)

• Subject: FaceTime Won't Rotate to Landscape on AppleTV
• Feedback Type: Bug Report (or) Report a Problem
• Comments: When sending an iPhone FaceTime call to an AppleTV via AirPlay, the AppleTV will not display the FaceTime call in a horizontal/landscape orientation, regardless of how the phone is held.
  Holding the iPhone vertically displays correctly on the television; however, rotating the phone horizontally does not also rotate the video on the AppleTV, which results in a sideways view constrained within a vertical/portrait orientation.
  This is an ongoing issue which has been reported by many users with a variety of iPhone, AppleTV, and iOS versions/combinations. More information can be found in this support thread: https://discussions.apple.com/thread/6650493

If we all submit this feedback, Apple will take notice and fix the issue. Thanks for helping!

Apple TV 4th generation (version 9.1)

iPhone 6 s (iOS 9.2)

It wasn´t fixed with the update.

---------------------------------------------

Last Saturday (2015/12/5) I called Apple TV´s support. After explaining the issue to the operator he put me trough to a technician. Once he reproduced the issue, he called me back and told me that this is an iOS´s issue that has been on board since iOS 8.

He said he was going to check out with the development team to see whether they are going to fix this bug or not (and leave it as «spec») and will contact me this week. I´m still waiting and I´ll post any update here.

They gave me the impression that they were not aware of this issue.

I live abroad and being able to Facetime my family with a big screen was one of the main reasons of purchasing this Apple TV. Before buying it, I went to an App Store to check if Facetime is working properly, we made a Facetime call test on an iMac and it worked, though we didn´t try the landscape mode (I took it for granted that it´ll work). How wrong was I!

They called me back and said that the development team is aware of this particular bug but they cannot provide further information.

So, as joetweber suggested, the best option is to keep sending feedbacks. Also, calling the support center to get more info would be nice.

This is absolutely ridiculous. I can't believe Apple hasn't pushed out a fix for this yet. I stumbled into this limitation just a few days ago and blamed everything besides Apple because i just couldn't believe they would allow something like this to happen.

Yes, this issue is really frustrating. And it´s hard to understand that Apple has not taken any action yet.

As joetweber commented, please submit a report or call the support center.

Right now it seems to be the best way to get this bug fixed; by doing so, they´ll be aware of this issue.

I called apple support and submitted feedback on both sites. I hope it helps!

I tried this today with an iPhone 6s and an Apple TV 3, both on latest OS versions.

When I saw this thread, I couldn't believe how long this has been addressed by the community.

It works with an iPad, but this doesn't solve it for me.

Thanks for reporting gkgreek. Did they say something when you reported it?

ios 9 was supposed to be the huge bug fix update.

I Cannot believe they have not cared to fix this issue.

Ive done both feedback and hope they start listening.

This has been going on far too long already... I think this is the only way forward...and so I have done it too.

joetweberDec 9, 2015 7:21 AM Re: FaceTime call will not rotate to landscape on Apple TV
Re: FaceTime call will not rotate to landscape on Apple TVin response to donbergen

Everyone who is frustrated by this problem, please take a brief moment to report the issue on one or both of these pages:

1. iPhone Feedback: http://www.apple.com/feedback/iphone.html
2. Apple TV Feedback: http://www.apple.com/feedback/appletv.html

Example of my report: (Feel free to copy/paste, or write your own.)

• Subject: FaceTime Won't Rotate to Landscape on AppleTV
• Feedback Type: Bug Report (or) Report a Problem
• Comments: When sending an iPhone FaceTime call to an AppleTV via AirPlay, the AppleTV will not display the FaceTime call in a horizontal/landscape orientation, regardless of how the phone is held.
  Holding the iPhone vertically displays correctly on the television; however, rotating the phone horizontally does not also rotate the video on the AppleTV, which results in a sideways view constrained within a vertical/portrait orientation.
  This is an ongoing issue which has been reported by many users with a variety of iPhone, AppleTV, and iOS versions/combinations. More information can be found in this support thread: https://discussions.apple.com/thread/6650493

If we all submit this feedback, Apple will take notice and fix the issue. Thanks for helping!

Not fixed with 9.2.1.

I´ll keep sending them reports.