FaceTime call will not rotate to landscape on Apple TV

This has been going on far too long already... I think this is the only way forward...and so I have done it too.

joetweberDec 9, 2015 7:21 AM Re: FaceTime call will not rotate to landscape on Apple TV
Re: FaceTime call will not rotate to landscape on Apple TVin response to donbergen

Everyone who is frustrated by this problem, please take a brief moment to report the issue on one or both of these pages:

1. iPhone Feedback: http://www.apple.com/feedback/iphone.html
2. Apple TV Feedback: http://www.apple.com/feedback/appletv.html

Example of my report: (Feel free to copy/paste, or write your own.)

• Subject: FaceTime Won't Rotate to Landscape on AppleTV
• Feedback Type: Bug Report (or) Report a Problem
• Comments: When sending an iPhone FaceTime call to an AppleTV via AirPlay, the AppleTV will not display the FaceTime call in a horizontal/landscape orientation, regardless of how the phone is held.
  Holding the iPhone vertically displays correctly on the television; however, rotating the phone horizontally does not also rotate the video on the AppleTV, which results in a sideways view constrained within a vertical/portrait orientation.
  This is an ongoing issue which has been reported by many users with a variety of iPhone, AppleTV, and iOS versions/combinations. More information can be found in this support thread: https://discussions.apple.com/thread/6650493

If we all submit this feedback, Apple will take notice and fix the issue. Thanks for helping!

Not fixed with 9.2.1.

I´ll keep sending them reports.

I had the same issue. Just reported to both iPhone and Apple TV. I'm using 4th generational Apple TV, and iphone 6s+!

I have an Iphone 6s plus and my screen will not rotate to landscape ether on apple TV. Is there any fixes?

They haven´t fixed it yet (checked in iPhone 6s 9.2.1 and Apple TV 4th generation).

It seems to be an iPhone´s bug; other apps, like LINE, do work just fine in landscape mode.

The best option to get this fixed is by sending Apple your feedback. Joetweber explained how to do it in a previous post.

And here is the link to give apple feedback again. Keep reposting it. They will listen.

Everyone who is frustrated by this problem, please take a brief moment to report the issue on one or both of these pages:

1. iPhone Feedback: http://www.apple.com/feedback/iphone.html
2. Apple TV Feedback: http://www.apple.com/feedback/appletv.html

If you use an iPad locked in Landscape Orientation to receive the FaceTime call - then the orientation on the TV connected to an AppleTV using Airplay is landscape and fills the screen and sound comes through the TV speaker. I found this solution after trying my iPhone and only getting a small band portrait in the middle of the TV screen. I tried alternatives such as Skype but although landscape there was no sound.. Facebook messenger would only do sound through the iPhone and not through the TV.. So I think FaceTime is the best for a big screen connection but using the iPad gives a lovely clear landscape picture and great sound.

I think I have found a solution...at least it seems to have worked for me. Open facetime on the iphone/ipad (doesn't matter if you hold it landscape or portrait) and then connect to apple tv. Then press the home button on the ipad/iphone to temporarily get out of the facetime app but you should still see a video of the person you are facetiming with somewhere on the home screen. At the bottom left of that screen there should be a white screen with an arrow pointing up and to the left and a smaller black square in the bottom right corner...see below. Press that button in the lower left corner with the black and white box to bring facetime back up in its entirety and it should show correctly on your hdmi tv thru the apple tv. But as soon as you rotate your ipad in any direction it will screw up again. Hope that helps.

Hi celloSteel,

I tried your method in my iPhone 6 S a couple of times but it didn´t work for me (it may just work on iPad).

"Then press the home button on the ipad/iphone to temporarily get out of the facetime app but you should still see a video of the person you are facetiming with somewhere on the home screen. "

I followed your steps but when I get out of the facetime app it just goes to the main menu, showing a green line at the top of the menu indicating that I´m still in the facetime call but without displaying the little window you mentioned.

I sent a tweet to new apple twitter support and they immediately responded asking more details: https://twitter.com/GunayOksar/status/708385433231695873

It is really shocking that they haven't addressed this issue until now. Landscaping works with iPad but not with iPhones. I am on 9.3 beta and still no change.

Indeed, it´s weird they haven´t fixed this issue already, I´m sure they are getting tons of reports.

It seems they are not going to fix it in any time soon (beta 9.3 and no news).

I´m using Facetime with Apple TV every single day and this is so frustrating...

It´s not fixed with the 9.3 version they have just released.

This bug is so frustrating.

(I also updated Apple TV 4th generation)

I wonder if they are planning to fix it.

Ok all,

I have an update to this. But you're not going to like it.

I had a call with an Apple rep just now and she asked her senior manager - this is no longer a bug. It's not fixed, but it's not a bug because it's not a supported feature.

Seriously?!?!

Ok.. so that's why it's not been fixed even after reporting because all of our bug reports are not valid.

We now need to do an "Enhancement Request" from here > http://www.apple.com/feedback/iphone.html

I've done one and maybe if we all do they will listen... who knows, maybe they're going to sell a camera for Apple TV instead!!

How frustrating. Count me in on the feature request submission.

(edit: Also submitted a feature request for the Apple TV here: http://www.apple.com/feedback/appletv.html)

Hey UtterChaos,

Thank you for the update!

I had a different reply when I called last year.

They asked the engineers and after reproducing this error they called me back saying that they were aware of the error (they called it in that way) that only occurs when you use this function with your iPhone. However, they didn´t know when was to be fixed, since they don´t take those decisions.

"It's not fixed, but it's not a bug because it's not a supported feature."

This feature (mirroring the image in landscape) works both in iPads and iMacs (I haven´t tried on Macs)

It just doesn´t work in iOS (iPhone).

Anyway, I´ll send an "Enhancement Request" too.

Again, this is really frustrating.

It feels like they just released a beta version.