You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iphone 5 stuck on red battery screen

Hello, recently my iphone 5 has been having weird battery problems. Sometimes it will loose 25% in seconds but last one 1% for hours at time. I forgot to plug in my iphone last night and woke up to it dead. Its been plugged in for a few hours now and still shows the red battery screen. Some things ive already tried are testing the charger(it works on other devices), holding home and power for 30 seconds, and putting it in DFU mode. When i put it into DFU mode it just becomes a black unresponsive screen and i have to hold down the power and home button for 30 seconds just o see the red battery screen again. Any help would be greatly appreciated.

iPhone 5, iOS 7.1.2

Posted on Nov 22, 2014 11:59 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 16, 2014 7:46 PM

This is a hardware defect that is quite common in the iPhone 5 and is now appearing in the other devices that use the lightning charging system. The usb logic ic, called U2, in the iPhone 5 is easily damaged by unregulated voltage swings that pass through non-Apple chargers---especially cheap car chargers.


The symptoms of U2 failure are: rapid battery drain, auto power on at battery reconnect, inability to charge a stone dead battery, fake charging, no usb detection, hot spot at U2 chip. Any or all of these symptoms can occur with a U2 failure.


This chip is encapsulated in a not-meant-for-removal black underfill substance that complicates our ability to replace the chip. There are a few places in the UK and Europe that can change the U2 ic chip, but as of early December 2014, there are no US repair shops that offer the service.


jessa

44 replies
Question marked as Top-ranking reply

Dec 16, 2014 7:46 PM in response to andrewcsss

This is a hardware defect that is quite common in the iPhone 5 and is now appearing in the other devices that use the lightning charging system. The usb logic ic, called U2, in the iPhone 5 is easily damaged by unregulated voltage swings that pass through non-Apple chargers---especially cheap car chargers.


The symptoms of U2 failure are: rapid battery drain, auto power on at battery reconnect, inability to charge a stone dead battery, fake charging, no usb detection, hot spot at U2 chip. Any or all of these symptoms can occur with a U2 failure.


This chip is encapsulated in a not-meant-for-removal black underfill substance that complicates our ability to replace the chip. There are a few places in the UK and Europe that can change the U2 ic chip, but as of early December 2014, there are no US repair shops that offer the service.


jessa

Nov 25, 2014 7:03 AM in response to andrewcsss

Hello andrewcsss,


After reviewing your post, I have located an article that can help with your device battery. It contains a number of troubleshooting steps and helpful advice for the issue you are experiencing:


If you can’t charge your iPhone, iPad, or iPod touch


Make sure you’re using Apple-certified accessories and the right power source.

If your battery is really low, you might see a black screen for a few minutes even after you plug it in. Let it charge for at least 10 minutes (20 minutes for iPad). If it still doesn’t charge, follow the steps below.

If the battery doesn’t charge

If the battery doesn’t charge, unplug your device and try these steps:

  1. Look at the connector at the bottom of your device and make sure it’s free of debris.
  2. If you're using a USB power adapter, make sure it's plugged in all the way and the power outlet is working. If you're connecting to a computer, make sure it's on and can charge your device. To charge an iPad, you might need to use a USB power adapter and plug into a power outlet.
  3. Try a different USB cable, USB power adapter, or USB port.
  4. If everything seems to be working, reconnect your device and wait for 30 minutes.
  5. If your device still doesn’t charge, try to restart it while it's connected to power. If you can't restart, reset your device.

If you see an alert

When you plug in your device, you might see one of these alerts:

  • “This cable or accessory is not certified and may not work reliably with this iPhone.”
  • “This accessory is not supported by this device.”

If you see one of these alerts, unplug your device try and these steps:

  1. Look at the connector at the bottom of your device and make sure it’s free of debris, then reconnect the USB cable.
  2. If you still see an alert, try a different USB cable or charger.


Get more help

If your device still doesn't charge or you still see an alert after trying the steps above, contact Apple Support.


Thank you for contributing to Apple Support Communities.


Cheers,

BobbyD

Jan 2, 2017 6:21 PM in response to andrewcsss

Well actually u need to plug in to ur computer.Connect you device to your computer and open iTunes then put your phone into DFU MODE it will become a black unresponsive screen and then just restore your device.After it is done it may show u the battery screen again but let your phone charge for the whole night.At the morning you shouldn't face any problems.And then if u are facing

Battery problems then it's better to consult apple

Jul 11, 2017 6:26 PM in response to andrewcsss

HELLO GENTLEMEN,


I had the same problem too, my Iphone 6s (now about 2 years old) started to stuck in the low battery mode after drainment about 3 months ago. I first thought that it is a simple battery life or dock connector issue. Until I tried to load the Iphone with different devices and chargers. First I started to charge my Iphone at the standard wall-socket, then at my PC, finally I tried a third party powerbank with different genuine Apple USB-cables of course. Nothing helped. My phone was kinda dead and unuseable.

Then I went to the Genius Bar at my local Apple store. They did some very good troubleshooting with me and we finally agreed on a 90 Euro Battery replacement. The replacement happened yesterday.


THE PROBLEM IS, IT DID NOT WORK.


I got my IPhone back, with a 100% charged new battery (I checked that via a Battery-life app). But still, after my Iphone died the first time today (after replacement of the battery), nothing changed. The phone is still stuck on the red "charge me screen", although it recognizes the charger (plug in symbol dissapeares, Iphone is reognized by Itunes ONLY IN DFU MODE while "dead")


-------------------------------------------------------------------------------- -----------------------------------------------------------------------------

SO MY INTENTION TO WRITE THIS POST, DURING MY ONGOING RESEARCH, WAS:


IF YOU HAVE THIS PROBLEM I AM TELLING YOU ABOUT AND THE ORIGINAL POSTER IS SUFFERING FROM TOO,


DO NOT REPLACE THE BATTERY FOR 90 $ / Euro, BECAUSE IT WONT HELP IT.


ANYWAY DO NOT PAY FOR ANY OF APPLES "MAYBE-WORKING"- SERVICES HASTILY

-------------------------------------------------------------------------------- -----------------------------------------------------------------------------


I am still looking for an answer (the heating of the battery via hair dryer or heater is not helping either, the only thing that HELPED ME TEMPORARILY, was to charge the phone with one charger at the socket, interrupt the charging process for 30 mins waiting and then charge it with another charger at my laptop/power bank), a really weird problem, I know.


so thank you all for reading and good luck and greetings from Germany


Merniel96

Sep 18, 2015 5:38 PM in response to andrewcsss

FOR ANYONE THAT'S TRIED EVERYTHING & STILL STUCK ON CHARGING SCREEN:

I found the solution! For reference I have an iPhone 5, and mine went into charging screen after I tried Upgrading into iOs 9.

If you've tried every single thing on the net hard reset, soft reset, cleaning charger port, etc. and still can't get it to get OFF the Charging Screen & You think you need a new battery, TRY this method first:
Let the iPhone completely die. Plug an original iPhone charger to USB cord & into your PC or Mac. While it's plugged in - Reboot the Laptop, this may take once or several trials before the iPhone finally turns on/or into the Apple Logo, eventually you will finally be able to sign onto iTunes, and restore, or restart your iPhone, iPod, or iPad without losing all your Info. Most cases this has worked!

For me, I had to first unplug the battery cord from the motherboard, and then try the same steps. Took me 3x's for it to finally work.
I have watched every single video on YouTube, regarding this issue, and read every thread I could for 3 days, Until I found this in a Forum. Hundreds of people got there's to work. Read their results here:
http://forums.everythingicafe.com/threads/iphone-wont-charge-or-turn-on.16042/
If the link doesn't work go to www.everythingicafe.com search through the forums "iphone wont charge or turn on".

I bought a Battery thinking that was the issue, although my phone will need a new battery eventually ( due to dying quickly ) Nothing has worked

for me, Until I tried those steps. Hope this helped.

Oct 3, 2015 6:17 AM in response to LadyRose2001

My phone was fully charged and docked when the red battery just appeared and would not go away? It's a 4S and a couple of years old, so most likely needs a new battery, which is a simple and inexpensive fix (just google). But I am away in the middle of a vacation, and a huge rain storm from a hurricane, so getting a new batt anytime soon won't work. I tried all the reboot and iTunes fixes, but after six hours on the charger, still a red batt. Then I found this thread about heating the phone to put a slight charge in the batt <http://forums.imore.com/iphone-4s/231912-iphone-won-t-charge-after-battery-drain ed.html>, go to the 16th post by VFRWiz... doing this made my phone alive again, it's all about heating the batt to get it up past the lithium auto-shut down level (which is what the red line battery icon means).

Following is how it worked for me, and my phone is fine now 12 hours later. Do not do this unless you are desperate, it would be best to get a new battery if you can, or into an Apple Store. ALSO be VERY careful not to over-heat the phone, read the entire thread above, as some advise against doing this at all, and there are some other tricks, and finally follow my advice at your own peril:

I used a heat-gun (super-hot & can melt solder, but was very careful not to get too close -most people used a hair dryer) from about 10 to 12 inches away, with the iPhone 4S face down, pointing the heated air at the back right side & edge (where batt is) for one full minute, phone gets pretty hot so be careful, then put the phone back on the charge cord right away. The red battery symbol was immediately replaced with the white apple and a progress bar, then Photos & iTunes launched on my computer and a moment later my iPhone splash screen came up!!! Holy Moly, what a save. NOW THE MOST IMPORTANT STEP: Go get a new battery. Hope this helps someone who is stuck, but do be careful not to overdue the heat, you could damage the phone.

Another post in the middle of page 3 explains the science of the "Heated Battery," which I paste here:

For the Electricians, it's as simple as V / I x R

For the rest of you, Voltage over Current times Resistance.

Basically, heat creates resistance with electronics, and because resistance (ohms) and current (amps) are friends, they increase the value of Voltage.

Example: 30ohms x 5amps = 150volts

If you heat it up, the ohms will rise, example.. 35ohms x 5amps = 175 volts

(note this isn't the actual stats of your battery, just a loose example)


Now because you applied heat to your iPhone battery, or any Lithium Ion battery with a circuit that cuts off when it drains too low, you re-enable the circuit because you charged the battery slightly through raising the resistance inside of itself, thus rising the voltage. (very neat trick, eh?)


Another thing about this funny science thing is... if you are a person who wears a wrist watch.. have you ever wondered why the battery in your watch lasts so much longer while you are actually wearing it all the time?

Mar 14, 2016 8:38 AM in response to wrthrash

Can't believe it! But yes indeed the coffee cup trick worked. I've been having crazy issues with my battery (much like mentioned above) so I decided to do a battery calibration. I was going to let my phone go totally dead on its own, then do an 100% total recharge without interruption (not unplugging it, putting it on airplane mode) and then rebooting. Well, I got as far as letting it go totally dead. Then when I went to do the recharge, it would not charge. Just the red battery symbol. Tried different cables, different outlets, soft reboot, hard reboot.... nothing... just the red battery sign. So I grabbed a cup of coffee.... rubbed the phone on the side of it (back side of the phone) on the cup of coffee for about 30 seconds.... then plugged it in and WHAM! It started up. I've got it on airplane mode charging now. I'm sure I'll need a new battery soon I'm sure..... but I'll see if this works. 🙂

Sep 9, 2016 8:41 AM in response to andrewcsss

I had the same issue last night with my iphone 6. It was stuck on black screen with red battery symbol. This morning I tried searching on net for any solution before taking it to apple service. I found this If your iPhone, iPad, or iPod touch won't charge - Apple Supporthttps://support.apple.com/en-us/ht201412. I tried to clean up the charging port which had lot of debris, garbage in it. Then plugged into power and surprisingly it worked!!

Dec 27, 2015 8:14 AM in response to andrewcsss

Holy crap! The heating thing actually worked! My iPhone five has been experiencing insane battery glitches since the last update and was stuck on the red battery screen-- despite being plugged in all evening. I couldn't connect to iTunes to do a restore, so I've been stuck for the past two hours. However, found this post, added some heat from a nearby heating fan and -- VIOLA! Restoring iPhone as we speak. I can't believe this trick worked.

iphone 5 stuck on red battery screen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.