iPhone 6 internet problems (not just WiFi)

My iPhone 6, although connected to the internet and a mobile service, did not appear to be receiving any data as nothing would load. I went through my wifi settings and everything looked normal, but then I saw a reply about the correlation between this problem and the use of a VPN. I do regularly use a VPN so I decided to check these settings, and this is where I found my solution to the problem. The VPN I use was rapidly attempting to connect to the server but was unable to due to a server error on their side. This is what caused the connectivity problems. If you use a VPN and are experiencing this problem I suggest you:

1. Try loading google.com and if this doesn't work, proceed to your device settings

2. Check your wifi settings and see if they look normal/how they usually look.

3. Try connecting to google.com from another device such as a computer. If you can't then the problem is probably something not related to your iOS device.

4. Enter your VPN settings and find a VPN connection that may be in use. Tap the i that follows after the name of the connection and turn the setting 'Connect On Demand' off.

5. Go back into the general VPN settings and turn the VPN connection off.

6. Try to connect to the internet... it worked for me!

I am having the exact same issue as well! I have to reboot the phone to bring the LTE data/WiFi back. I wonder if it's a software or hardware problem? I also attempted the suggestions of resetting networking settings and disabling WiFi Networking and find the same problem comes back within a day or so. It does seem to happen most often when coming out of standby. Oh and mine is a iPhone 6 Plus running iOS 8.1.1.

I also completely restored phone back to factory defaults and setup as a new phone and used it for a while before restoring the backup and it exhibited the exact same behavior!

I've also seen the same quirky behavior from the WiFi indicator where it will jump to 1 bar for a second or less then to LTE then back to full 3 bars. Usually it happens every couple minutes, but at times I don't see it for a longer period of time.

I just wonder if I should setup a Genius appointment at the store or wait for a software update?

I'm having the same exact issue. I just rebooted and now it seems fine. I'm pretty frustrated with the iphone6. I have a 4 for years and loved it. But I've had nothing but problems with this new phone, I have no free space; despite the fact that I have a fraction of the apps and photos I always had on my 4 - I've had the 6 for a MONTH, but cannot update due to no space. I'm unable to update or do much of anything. Now this issue - getting online! I don't have time to scour message boards because of issue after issue and research and fix problems. I KNOW many feel the same way. I need a device that just WORKS. This may be my last iphone.

First, check your router settings:

configuring your Wi-Fi router for use with iOS devices

iOS: Troubleshooting Wi-Fi networks and connections

If they are ok, set up your phone as new device, as explained in this article, in case your backup data is damaged, start without using the backup.

Use iTunes to restore your iOS device to factory settings - Apple Support

If the phone can connect to your Wi-Fi and mobile data network after that, restore from the backup. If the problem comes back, the backup data got damaged and you'll have to start all over again, without using the backup.

Hi,

I have posted a series of what I tried and how it went in another thread: Contstantly have to reboot iphone 6 to obtain data connection

Bottom line, I had to take my iPhone to Apple when I was suffering from the problem, and I got a replacement. So far, it's working fine.

My phone (that got replaced) was a space gray, 128GB iPhone 6 with iOS 8.1.3 by the way.

Good luck...

Thanks for the troubleshooting! Your assessment fits my situation perfectly, it's good to have a pro working on this. I've been posting on another thread that's discussing this issue. Like you, my problem continued with 8.2 and was not related to router/settings/hardware (replaced the phone in the middle of all this).

I was able to identify and replicate one trigger for the bug. For me it was an obsolete email app (Secure Gmail, Apps Gone Bananas). I use 2 different email apps to segregate my accounts, if an email was pushed to Secure Gmail when the phone was in sleep mode for some time (>2hrs?, it generally happened overnight) then all subsequent connectivity was lost until reboot. I deleted Secure Gmail and replaced it with a current app (CloudMagic), and so far so good. I did have one more freeze that may correlate with Hotspot VPN, but I haven't replicated it yet.

Have you submitted your assessment to Apple? (https://www.apple.com/feedback/iphone.html) Apparently they don't read these discussions but they do read the feedback and bug reports. Thanks again!!

Has anyone updated to iOS 8.3 yet and seen a fix? I see Wi-Fi fixes explicitly mentioned this time in the long list of release notes.

Just curious, and I have still been noticing it happen with iOS 8.2 although much less frequently it seems, and for a long time after updating it did Not happen then one day it just started happening again several times in a short period...

Next step will be to update to iOS 8.3 but I'm watching to see if there is any other major issues first before updating

I just woke up this morning with no internet access. My iphone 6s 64GB A1688 IOS 9.3.4 was joined the wifi network just like last night but no internet access this morning. I began to search the cause of the problem. What I did for whole day to fix?

My current home network: a router TP-Link Archer D5 V1 and a bridge Zyxel P-660HN connected to that router via ethernet. There is no problem connecting and accessing internet via LTE.

First, I checked the router's status, everything seems fine. Diagnostics: all pass. Internet access quality: Very Good. I have wifi 2.4 and wifi 5 both are joinable but still no internet connection on my iphone. My iphone even didint have internet access on bridge wifi network. I began testing other laptop, tablet and android phones to connect these wifi networks, all these devices worked fine on both wifi networks and even bridge wifi network. So this means router and bridge was working fine.

What I did next on iphone respectively:

wifi on-off and rejoin: problem continues

iphone restart: problem continues

router and bridge restart: problem continues

Forget and rejoin to all 3 networks: problem continues

Changed SSID names and passwords for 3 networks: problem continues

Enabled Guest network option for 2.4 and 5 on router and joined these networks: had internet access for each

(now I have 5 networks in home total)

Tried connect again back to normal 2.4 and 5 and bridge: problem continues

Settings > General > Reset > Reset Network Settings: Didin't work.

Reseted router and bridge and installed from the begining gave different SSIDs and passwords: problem continues

Tried to join my neighbour's wifi: Had internet connection

Made hotspot from another android phone and made join my iphone to that hotspot wifi: Had internet connection

Called my ISP and Tp-link technical dept. to check every setting are nominal and the settings was ok: problem continues... They just told me stereotyped things, you know... Switch off router, switch on router again... Bla bla...

Called Apple Care 🙂 they tried to fix for 1,30 hrs: problem continues

What we did with apple care? They simply took activity log from my iphone. and then began the procedure of resetting device with all data. We backed up the all data into my pc and resetted iphone from itunes on pc with redowloading IOS 9.3.4. After resetting I follow the instructions like a new iphone and tried to connect to existing wifi networks: problem continues!!! They invited to bring the iphone to apple service.

Resetted router and installed settings from the begining again and made new wifi networks (SSID and pass): problem continues

Switched off the bridge and began setting up router settings this time with searching on the internet every feature that what are all these features for one by one and didint change such major thing on router's interface. Got make sure the router's time and date. Did these instructions carrefully step by step what this link says:Recommended settings for Wi-Fi routers and access points - Apple SupportDeleted all visible devices in ARP List and made 'unload' to 'loaded' my pc MAC&IP addresses. Disabled guest networks. Setup new wifis with shorter SSIDs and very shorter passwords. Then I realized surprisingly that my iphone had internet access! Bridge was still switched off and still didint restore my backup on iphone. Then curiously began restoring my backup to iphone via itunes(pc), I still have the internet access! Nothing problematic FOR NOW! I switched on the bridge again. Still have internet access! Just for now... 🙂 We sill see what will happen following days... I ll post updates if something occurs.

I still dont know what was the exact problem is because I did all these things spontaneous. So my opinion is, the problem occured by conflicting same IP address with other connected devices and my iphone given by router and bridge's DHCP. Or maybe different DHCPs gave different IPs for same device which is my iphone?! I don't know... But it works for now after having hrs of headache...

Sorry guys, I cant give you the exact solution. I just wanted to share my experience that it may help for someone. 😐 And also I apologize for my bad explanation. Stay fixed 😝

Best,

I have the same problem. Has happened in 2 different locations using 2 separate people's wifi (my wifi and my sisters wifi). I've tried all these suggested fixes and they do not work. I have even received a new phone from Apple after complaining and i still experience this issue. Very frustrating!!

I have the same problem too with my iPhone 6. It even happens at office AND at home some times. Different networks and no internet on 4G too anymore??

So much problems with Apple these days. I have been Apple ambasador since 1998, and my explanation was always that Apple is about quality, but I don't see much quality anymore the past years. Apple will lose if they don't focus on quality (and I don't mean the quality finish of their shining products).

I am having the same issue. Even though my iphone6 is connected to both LTE cellular data and Wifi, and i still don't have access to the internet. I am frustrated by not getting update emails and notifications.

I also have this issue. Not sure when it started but the other day I had a message of an ATT service update so downloaded and I believe that is when the issue started. I either need to reboot my phone or sometimes I turn the local wireless off then back on and it starts to work. Very annoying.

Seeing these symptoms on an iPhone 6 128GB with iOS 8.1.2. The issue occurred with previous iOS versions on the same phone.

Issue presents as total packet loss for all applications connecting to the Internet. E.g. Mail hangs with "Checking for mail..." until giving up. Trying to load sites in Safari yields "server stopped responding".

Once the phone has reached this state, the only way to fix it is to restart. Entering and leaving airplane mode doesn't help. Turning off WiFi (leaving only cellular) and vice-versa do not work, so this is unlikely to be a question of external connectivity. It has occurred on different WiFi networks.

No obvious trigger. I go weeks without seeing this.

Hi paupypaup

Greetings.

This problem began for me yesterday. Today I turned off the phone, and then turned it back on, and now both wifi and lte work for data - the phone always worked. We'll see how long the fix lasts because if it happens frequently i becomes a pita. I am wondering if anyone with a 5s or earlier running IOS 8.1.2 is also having this problem. My 4s running IOS 7 was able to use the wifi even when the 6+ could not, so it must be a hardware or IOS 8 problem.

The phone: 6 plus 128GB grey

Daniel

Starting about 3 days ago, I'm having the exact issue as well. It happens about once per day after being in standby for some time. A restart is the only thing that brings any networking back. iPhone 6 running 8.1.2 and carrier is AT&T 18.1.

Has anyone figured out a solution?