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Q: iPhone 6 internet problems (not just WiFi)

Hi guys, I just got a new iPhone 6 (64 GB) two days ago and have been loving it so far. However a problem has come up that prevents me from using my iPhone normally.

 

Every few hours or so when I try to use the iPhone, it can't connect to the internet. It has no problem connecting to the Wifi network but there is no internet connection. I realize this is a relatively common problem on iOS 8 but things get a little weirder.

 

When I disable my wifi to try to connect to the internet via LTE, the phone still has no internet connection. Once it loses the connection to the internet over wifi it loses connection to the internet via cellular data as well. I can still send text messages and send/receive calls.

 

The only way to get it start working again is to reboot the device. I've tried resetting networking data and disabling WiFi Networking as suggested by a bunch of sources but it does not help.

 

I'm thinking it might be a problem with my router as its been a little problematic in the past 2 weeks. My mom, who got her iPhone 6 (16 GB) on release day has the same problem but her problem started before I got my phone. My dad, who got the same phone on the same day as my mom, does not have this problem.

 

Just to clarify, when my phone is connected to my home network but cannot connect to the internet, I can connect to the internet on my other devices (iPad, laptop, game consoles) perfectly fine. And my mom and I do not always lose internet connection at the same time.

 

So far this has only happened when my phone is coming off of sleep. But I have not used it for an extended amount of time so I can't say with certainty it won't happen while I'm using it.

 

The wifi bar (or cone, whatever that shape is) is at full 3 bars 99% of the time I'm in my room. However, since the first time I got this phone the bar has been flashing from full to 1 bar to LTE back to full within a period of 1 sec every minute or so. Maybe this has something to do with it?

 

Can anyone tell me what might be the problem and how I can try to fix it? Thanks in advance!

iPhone 6, iOS 8.1.1

Posted on Dec 8, 2014 12:28 AM

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Q: iPhone 6 internet problems (not just WiFi)

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  • by Ingo2711,

    Ingo2711 Ingo2711 Dec 8, 2014 1:01 AM in response to paupypaup
    Level 7 (25,942 points)
    iPhone
    Dec 8, 2014 1:01 AM in response to paupypaup

    First, check your router settings:

    configuring your Wi-Fi router for use with iOS devices

     

    iOS: Troubleshooting Wi-Fi networks and connections

     

    If they are ok, set up your phone as new device, as explained in this article, in case your backup data is damaged, start without using the backup.

    Use iTunes to restore your iOS device to factory settings - Apple Support

     

    If the phone can connect to your Wi-Fi and mobile data network after that, restore from the backup. If the problem comes back, the backup data got damaged and you'll have to start all over again, without using the backup.

  • by GLDJAC82,

    GLDJAC82 GLDJAC82 Dec 8, 2014 11:28 PM in response to Ingo2711
    Level 1 (0 points)
    Dec 8, 2014 11:28 PM in response to Ingo2711

    I have the same problem. Has happened in 2 different locations using 2 separate people's wifi (my wifi and my sisters wifi). I've tried all these suggested fixes and they do not work. I have even received a new phone from Apple after complaining and i still experience this issue. Very frustrating!!

  • by Cool_Man,

    Cool_Man Cool_Man Dec 9, 2014 2:10 AM in response to paupypaup
    Level 1 (0 points)
    Dec 9, 2014 2:10 AM in response to paupypaup

    I am having the exact same issue as well! I have to reboot the phone to bring the LTE data/WiFi back. I wonder if it's a software or hardware problem? I also attempted the suggestions of resetting networking settings and disabling WiFi Networking and find the same problem comes back within a day or so. It does seem to happen most often when coming out of standby. Oh and mine is a iPhone 6 Plus running iOS 8.1.1.

     

    I also completely restored phone back to factory defaults and setup as a new phone and used it for a while before restoring the backup and it exhibited the exact same behavior!

     

    I've also seen the same quirky behavior from the WiFi indicator where it will jump to 1 bar for a second or less then to LTE then back to full 3 bars. Usually it happens every couple minutes, but at times I don't see it for a longer period of time.

     

    I just wonder if I should setup a Genius appointment at the store or wait for a software update?

  • by farl,

    farl farl Dec 17, 2014 7:48 AM in response to paupypaup
    Level 1 (0 points)
    Dec 17, 2014 7:48 AM in response to paupypaup

    I have the same problem too with my iPhone 6. It even happens at office AND at home some times. Different networks and no internet on 4G too anymore??

     

    So much problems with Apple these days. I have been Apple ambasador since 1998, and my explanation was always that Apple is about quality, but I don't see much quality anymore the past years. Apple will lose if they don't focus on quality (and I don't mean the quality finish of their shining products).

  • by alex8214997,

    alex8214997 alex8214997 Dec 17, 2014 12:30 PM in response to paupypaup
    Level 1 (0 points)
    Dec 17, 2014 12:30 PM in response to paupypaup

    I am having the same issue. Even though my iphone6 is connected to both LTE cellular data and Wifi, and i still don't have access to the internet. I am frustrated by not getting update emails and notifications.

  • by wendyfromquincy,

    wendyfromquincy wendyfromquincy Dec 28, 2014 6:39 AM in response to paupypaup
    Level 1 (0 points)
    Dec 28, 2014 6:39 AM in response to paupypaup

    I'm having the same exact issue.  I just rebooted and now it seems fine.  I'm pretty frustrated with the iphone6.  I have a 4 for years and loved it.  But I've had nothing but problems with this new phone,  I have no free space; despite the fact that I have a fraction of the apps and photos I always had on my 4 - I've had the 6 for a MONTH, but cannot update due to no space.   I'm unable to update or do much of anything.  Now this issue - getting online!  I don't have time to scour message boards because of issue after issue and research and fix problems.  I KNOW many feel the same way.  I need a device that just WORKS.  This may be my last iphone.

  • by GLDJAC82,

    GLDJAC82 GLDJAC82 Dec 28, 2014 7:34 AM in response to wendyfromquincy
    Level 1 (0 points)
    Dec 28, 2014 7:34 AM in response to wendyfromquincy

    Update:

     

    on my 2nd replacement phone (3rd overall) and still have same problem!

  • by tbirdvet,

    tbirdvet tbirdvet Jan 4, 2015 3:51 AM in response to GLDJAC82
    Level 4 (3,018 points)
    Mac OS X
    Jan 4, 2015 3:51 AM in response to GLDJAC82

    I also have this issue.  Not sure when it started but the other day I had a message of an ATT service update so downloaded and I believe that is when the issue started.  I either need to reboot my phone or sometimes I turn the local wireless off then back on and it starts to work.  Very annoying.

  • by pogster,

    pogster pogster Jan 4, 2015 10:36 AM in response to tbirdvet
    Level 4 (2,296 points)
    Apple Watch
    Jan 4, 2015 10:36 AM in response to tbirdvet

    Have any of you tried changing your router's to operate on a different channel?

  • by mdriley_,

    mdriley_ mdriley_ Jan 6, 2015 2:02 PM in response to paupypaup
    Level 1 (0 points)
    Jan 6, 2015 2:02 PM in response to paupypaup

    Seeing these symptoms on an iPhone 6 128GB with iOS 8.1.2. The issue occurred with previous iOS versions on the same phone.

     

    Issue presents as total packet loss for all applications connecting to the Internet. E.g. Mail hangs with "Checking for mail..." until giving up. Trying to load sites in Safari yields "server stopped responding".

     

    Once the phone has reached this state, the only way to fix it is to restart. Entering and leaving airplane mode doesn't help. Turning off WiFi (leaving only cellular) and vice-versa do not work, so this is unlikely to be a question of external connectivity. It has occurred on different WiFi networks.

     

    No obvious trigger. I go weeks without seeing this.

  • by sftreat,

    sftreat sftreat Jan 7, 2015 10:13 AM in response to paupypaup
    Level 1 (0 points)
    Jan 7, 2015 10:13 AM in response to paupypaup

    Hi paupypaup

     

    Greetings.

     

    This problem began for me yesterday.  Today I turned off the phone, and then turned it back on, and now both wifi and lte work for data - the phone always worked. We'll see how long the fix lasts because if it happens frequently i becomes a pita.  I am wondering if anyone with a 5s or earlier running IOS 8.1.2 is also having this problem. My 4s running IOS 7 was able to use the wifi even when the 6+ could not, so it must be a hardware or IOS 8 problem.

     

    The phone: 6 plus 128GB grey

    Daniel

  • by RobertM,

    RobertM RobertM Jan 11, 2015 11:11 PM in response to paupypaup
    Level 1 (5 points)
    Jan 11, 2015 11:11 PM in response to paupypaup

    Starting about 3 days ago, I'm having the exact issue as well. It happens about once per day after being in standby for some time. A restart is the only thing that brings any networking back. iPhone 6 running 8.1.2 and carrier is AT&T 18.1.

     

    Has anyone figured out a solution?

  • by RobertM,

    RobertM RobertM Jan 13, 2015 10:53 AM in response to paupypaup
    Level 1 (5 points)
    Jan 13, 2015 10:53 AM in response to paupypaup

    Out of curiosity, do any of you who are having the issue also regularly use VPN?

    I recently configured and have been using an OpenVPN account and I'm trying to figure out if the issue could somehow be related. Previously, all my VPN accounts have been either L2TP or PPTP.

     

    I'm going to not use the OpenVPN account for a day or two and see if the issue persists.

  • by sftreat,

    sftreat sftreat Jan 13, 2015 1:01 PM in response to RobertM
    Level 1 (0 points)
    Jan 13, 2015 1:01 PM in response to RobertM

    Hi Robert.

    I have not experienced the problem since the one time, but to answer your question, I am not using any VPN and btw am using Verizon as a service provider.

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