iPhone 6 internet problems (not just WiFi)

Seeing these symptoms on an iPhone 6 128GB with iOS 8.1.2. The issue occurred with previous iOS versions on the same phone.

Issue presents as total packet loss for all applications connecting to the Internet. E.g. Mail hangs with "Checking for mail..." until giving up. Trying to load sites in Safari yields "server stopped responding".

Once the phone has reached this state, the only way to fix it is to restart. Entering and leaving airplane mode doesn't help. Turning off WiFi (leaving only cellular) and vice-versa do not work, so this is unlikely to be a question of external connectivity. It has occurred on different WiFi networks.

No obvious trigger. I go weeks without seeing this.

Hi paupypaup

Greetings.

This problem began for me yesterday. Today I turned off the phone, and then turned it back on, and now both wifi and lte work for data - the phone always worked. We'll see how long the fix lasts because if it happens frequently i becomes a pita. I am wondering if anyone with a 5s or earlier running IOS 8.1.2 is also having this problem. My 4s running IOS 7 was able to use the wifi even when the 6+ could not, so it must be a hardware or IOS 8 problem.

The phone: 6 plus 128GB grey

Daniel

Starting about 3 days ago, I'm having the exact issue as well. It happens about once per day after being in standby for some time. A restart is the only thing that brings any networking back. iPhone 6 running 8.1.2 and carrier is AT&T 18.1.

Has anyone figured out a solution?

Out of curiosity, do any of you who are having the issue also regularly use VPN?

I recently configured and have been using an OpenVPN account and I'm trying to figure out if the issue could somehow be related. Previously, all my VPN accounts have been either L2TP or PPTP.

I'm going to not use the OpenVPN account for a day or two and see if the issue persists.

Hi Robert.

I have not experienced the problem since the one time, but to answer your question, I am not using any VPN and btw am using Verizon as a service provider.

RobertM

I have not used VPN for any thing on my phone - but I still have hangs about every 2-4 days.... but this is new since about a month ago. (I know enough now to turn the thing off and back on...) I suspect that it might be one of the APPS.... Here is what I have used recently (it hung between now and about 24 hours ago...)

App Store

Blu-tooth (linking to a 2014 Toyota)

Wifi (linking to my home and work networks)

iBooks

Mail

Safari

Messages

Phone

Siri

Home&lock Screen

Settings

SudokaMania (I know it is NOT this... I rarely play this and it has hung before.)

I am on T-Mobile

I'm having the same exact issue, I just got my iphone6 64gb 2 weeks ago and this keeps happening, 3 times so far today. It just really stinks having to reboot my phone every few hours to check my email or have any service at all for that matter. What gives?

Oh - I missed the Health monitoring thing.....

I'd like to throw my hat into the ring.

I, too, am having the same problems. I don't use VPN on my phone, I have an AT&T iPhone 6 with 64 GBs. iOS 8.1.2. Once the symptoms start (not able to surf the internet, no emails, WhatsApp doesn't connect... phone calls still works); Rebooting is the only thing to fix it. I can turn off/on wifi, I can turn airplane mode on/off. Nothing works until I reboot it.

Please help!

-Rudy

Having this problem on a 5s running 8.1.3 on both home and work networks. Happens when the phone has been on standby. Turning on and off is the only thing that works. As long as it stays connected--say, playing Pandora all day at work--it doesn't happen. Just started in the past few weeks. Updated software today hoping that would take care of it, but just happened again after putting it aside for dinner.

"Issue presents as total packet loss for all applications connecting to the Internet. E.g. Mail hangs with "Checking for mail..." until giving up. Trying to load sites in Safari yields "server stopped responding".

Once the phone has reached this state, the only way to fix it is to restart. Entering and leaving airplane mode doesn't help. Turning off WiFi (leaving only cellular) and vice-versa do not work, so this is unlikely to be a question of external connectivity. It has occurred on different WiFi networks."

Same exact thing here.

The new iOS looks promising. Emails are coming through as they should.

As a bit of an update, my issue would appear to at least somewhat be related to the use of OpenVPN. I was having the issues at least once per day prior to not using OpenVPN for a couple of days. I then went back to using OpenVPN and the problem came back.

That being said, I went ahead and Reset Network Settings on the phone as well as reinstalled OpenVPN. It's now been 2-3 days without issue. The phone has also since been updated to 8.1.3. If the problems comes back, I'll post another update.

For those of you still with the issue, have you tried to Reset Network Settings (Settings > General > Reset > Reset Network Settings)?

Thank you for this post

I reset my network setup as you said and all seems to be working since

I do have a vpn software installed and i guess it uses openVPN as well

Thanks

I seem to not be experiencing this problem when using the 5 Ghz wireless network, however I can switch back to the 2.4 Ghz and I see the symptoms such as the indicator switching constantly between WiFi and LTE in the top left...

Same exact problem here as well, closings, turning off wifi, turning off cellular, switching to airplane on and off. NONE of it helps, only a reboot.

Running IOS 8.1.3

can someone from Apple reply? It's not a freaking router issue.