iPhone 6 Siri won't work, neither dictation!!

I don't know what's wrong, since 3 days i can't get siri to hear me, i press the home button to summon siri, the wave line moves a lot as if it was receiving a lot of noise and then goes off as if didn't recognize anything, i've tried everything, turning siri on/off, reseting phone, reseting settings, i've checked the discussions and there doesn't seem to be any solution to this.siri does work if i use the earphone set that came with the iphone, but clearly there's a problem, and 3 days ago worked just fine!!!

iPhone 6, iOS 8.1.2

Posted on Jan 7, 2015 1:32 PM

Reply
69 replies

Jan 8, 2015 2:26 PM in response to dumax8

Hi dumax8,

Thanks for the question. If you are having issues with Siri and dictation, then the issue seems to be with the built in microphone. Try the following troubleshooting steps:


If your voice is too faint or sounds unclear using iPhone, or iPod touch - Apple Support
http://support.apple.com/en-us/HT203792


Test the microphone

To find out if there is an issue with the microphone itself—and not the app you're using or your cellular connection—test the microphone with the built-in Voice Memos app. Speak into the microphone and then play back the recording. You should be able to hear your voice clearly.

User uploaded file


Fix common issues

Follow these steps, testing after each with Voice Memos.

  1. Unplug anything plugged into the headset jack.
  2. If you're on a call and holding your phone next to your ear, speak into the microphone and make sure you don't block it with your fingers or shoulder.
  3. If you're using a screen protector or case that covers the microphone, remove it. Clear any debris from the microphones.
  4. Restart your device.
  5. Update to the latest version of iOS.

If you've tried these steps and people still can't hear you well on calls, contact Apple Support.


Get help with Siri - Apple Support
http://support.apple.com/en-us/HT203548


Make sure that you're connected to the Internet

Siri works by sending your requests to Apple servers. Because of this, Siri sends information such as your voice input, contacts, and location (if you have Location Services turned on) to Apple to answer your requests.

For Siri to work, you need to be connected to the Internet using cellular data or Wi-Fi.

User uploaded file

Sometimes, Siri might say, "Sorry, I'm having trouble connecting to the network" or ask that you "try again in a little while". If this happens, check your connection and try again later.

If you want to use Voice Control when you're not connected to the Internet, turn Siri off in Settings > General > Siri. To use Siri when you're connected to the Internet again, turn Siri back on.


Make sure that Siri is on

If Siri is off, you can turn it on in Settings > General > Siri. When you turn Siri on, make sure it's using a language available in your region.

If Siri isn't responding to your questions, try turning Siri off and then back on in Settings > General > Siri.



Make sure that Siri can hear you clearly

If Siri can't understand what you're saying, follow these steps:

  • Make sure the microphones aren't blocked.
  • If you're using a case, try removing it.
  • Try turning your device off and then on again.

Dictation works in most places where you can enter text using the keyboard. Certain text-entry fields in third-party apps or web forms might not support Dictation.

To turn Dictation on or off, follow these steps:

  • iOS 8.1 or later: go to Settings > General > Keyboards > Enable Dictation.
  • iOS 8.0 or earlier: go to Settings > General > Restrictions. Learn more about using Restrictions.

Learn more

Siri might not be available in all languages or in all areas, and features might vary by area. Cellular data charges might apply.



I hope this information helps ....


- Judy

Sep 20, 2017 8:19 AM in response to dumax8

Same problem with me. I just got an iPhone 6 as a gift from my dad and I found out that Siri is not working. I sat hours searching on web some solutions but could not find any. The microphone is working in all the other apps and calls. I also tried enabling/diabling Siri and using headphones for it which Didi not work either. Please help with this problem.

Riti

Jan 20, 2015 8:40 AM in response to judysings

One problem is, I have done all the resets(software, shut off, turned on, restored the phone completely, brought up from a backup, etc), checked several other apps, called people, used headsets, done everything that Apple has said to do, and I also can't get Siri to work for me since the update. We are not the only two either, there are TONS of people who it won't work for anymore. Just do a search for it.


What can be done to fix this Software issue with Siri?

May 18, 2015 8:57 AM in response to dumax8

I am having the same issue .. voice dictation does not work i iMessage or Suri. I have test the mic with the Voice memo .. and that works fine. If I use the google app and use voice dictation it works fine there. I am just see the issue with voice dictation in Imessage , Safari, and Suri. Please let me know what to do to resolve this apparent software issue.

Thanks

May 24, 2015 2:03 AM in response to alex91s

I have the same problem with my iPhone 6.


* dictation works

* Siri works with headphone

* voice dialing works (even without headphone)

* phone calls are loud and clear


* Siri works only when you talk really loud.


I think it has something to do with iOS 8.3. Somehow the software of microphone is not working properly ( I guess)

iOS 8.4 is coming soon. So I hope it will be fixed in 8.4.

Jul 19, 2015 5:38 AM in response to dumax8

I am also having same issue. Tried everything recommended. Siri and dictation does not work but phone calls work, other apps hear me clearly,etc. If I use my ear buds it works fun. I am not sure if there are two mics in the iphone 6. I did notice that when I take video if I have it on the camera on back the sound is fine, but if I take a front video the audio has high background noise and my voice is so faint it can't be heard. I was doing these tests in a very quiet room so there was no background noise. I also made sure there is nothing blocking the mic.


Hopefully Apple responds to this with something other than the usual troubleshooting steps that we have all tried. I am on the latest iOS and I know Siri was working fine approx a month ago.


I am not convinced it is a hardware issue unless they have two mics and Siri/dictation and the front camera all use it while other apps use the other.


Can others verify my front camera sound test and let me know what yo experience?


Come on Apple, reply with someone that knows something.

Aug 12, 2015 4:14 PM in response to dumax8

Guys, this is very important you should all read this:


After spending hours of research on the internet I have found a very interesting read, mentioning that Siri and Dictation are functioning through ANOTHER microphone, next to the front-facing camera. So, the problem is indeed a hardware problem. At least it was for me, so I replaced the proximity cable (which includes front-facing camera and mic) and it fixed the problem!

To test this do the following:

1. Test if there's any signal wave when using Siri and Dictation

2. Take a front-facing video, and then play it and listen if you hear any audio.

*If there is audio, it must be a software issue - try disabling Siri and Dictation, and then do a power off power on or reset. If that doesn't work you can try to reset to factory setting. If there's no audio move on to step 3:


3. No audio at all? As mentioned above you are most likely facing a hardware problem, which is a faulty proximity cable. This means the mic next to the front-facing camera (which is used by Siri and Dictation too) is faulty.


The solution:

Take it to Apple and replace it, if you can. You can also replace it on your own, the part is cheap, but the replacement process is pretty difficult, and you could be creating other issues, so be warned.


Here is the part on Ebay's listing

http://www.ebay.co.uk/itm/261898279994?_trksid=p2060353.m2749.l2649&ssPageName=S TRK%3AMEBIDX%3AIT


Here's how to do it:

https://www.ifixit.com/Guide/iPhone+5+Front-Facing+Camera+and+Sensor+Cable+Repla cement/10896

This has also helped me to replace the part.

https://www.youtube.com/watch?v=W5CSiQLULjc


It is odd as for me the whole issue happened suddenly when dictation stopped working, but when I opened the phone I saw an open screw and things were loose, I replaced it and everything seems to be ok now.

Once again - doing this is at your own risk, it took me a few hours to replace it and after doing this I had a few more issues so it took me another hour to re-fix it and make sure everything's in place. It might be better to take it to Apple, or a local repair shop.


Hope that helps.

Good luck guys!

May 4, 2016 6:44 PM in response to one-hoop

[one-hoop=However, when I reset all settings, they began working again (all 3 front microphone applications).]

https://discussions.apple.com/thread/6765123?start=45


one-hoop, was the method you used to "reset all settings", Settings>General>Reset>Reset All Settings?


Did it permanently fix the inoperative front mic problem or did the problem return again later?


Did you reload each third party app from scratch to avoid recreating the problem or leave all your apps as they were?


A couple of us are addressing this in a more current thread at https://discussions.apple.com/thread/7488603

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 6 Siri won't work, neither dictation!!

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