iPhone 6 Siri won't work, neither dictation!!

I don't know what's wrong, since 3 days i can't get siri to hear me, i press the home button to summon siri, the wave line moves a lot as if it was receiving a lot of noise and then goes off as if didn't recognize anything, i've tried everything, turning siri on/off, reseting phone, reseting settings, i've checked the discussions and there doesn't seem to be any solution to this.siri does work if i use the earphone set that came with the iphone, but clearly there's a problem, and 3 days ago worked just fine!!!

iPhone 6, iOS 8.1.2

Posted on Jan 7, 2015 1:32 PM

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69 replies

Jan 20, 2015 9:09 AM in response to mctommymac

WEll, i tried all that you just said too, but i ended up going to the apple store and replacing it for another one, they said the problem was in the inner microphone, i also recorded a video days before in a club and the music couldn't be heard, i showed the video to the employee and he said it was the microphone... I also showed him that the facetime camera was not correctly aligned and i guess there must be a defected group of them.. So... I hope this helps

Mar 17, 2015 7:34 AM in response to dumax8

Hey everyone - Hope someone can help.

I'm having the same issue as dumax, although, mine seems a little different. Siri won't recognize that I am saying anything at all. My microphone works fine (people can hear me, I can dictate, etc). In fact, Siri will work with my headset plugged in, so I know that it may not be a problem with Siri specifically. And I believe that the hardware is fine as well, for obvious reasons stated above.

I've tried restarting, to no avail. Is there a second mic that Siri uses that is different than the one we use to talk on the phone?


I'm kind of annoyed.

Please help.


Thanks!

Apr 28, 2015 10:14 AM in response to dumax8

Same problem here!

Several month ago siri and dictation stopped working. It works fine with the earbud microphones. People can hear me fine on the phone. The memo app works fine with anything. Videos record sound fine. I've tried many reboots, hard reboots, soft reboots. Wiped everything and start from new. Wipe everything and start from restored backup. Nothing seems to work.


I see some people are just bringing the phones in for a new one now. I hope that is not the case. C'mon Apple, whats the deal?


Does anyone have a reliable fix?


Does apple know what the problem is?


Thanks!

john

May 20, 2015 9:40 AM in response to dumax8

I'm also having a problem with Hey Siri. Since Monday, it has stopped working. Voice Memos, Calls, etc all work fine 😟. I'm 100% sure the phone is connected and charging the same way it was when it was working. Location and lockscreen access are enabled. I've tried resetting settings 3 times, it didn't work. I've also tried:

Disabled Siri on the lock screen (Settings -> TouchID and Passcode -> scroll to allow access when locked and slide "Siri" to off.)

Disabled Hey Siri. (Settings -> General -> Siri, slide "Allow Hey Siri" to off.)

Disabled Siri.(Settings -> General -> Siri, slide "Siri" to off.)

Restart Phone.

Re-enable in reverse order (Enable Siri, enable Hey Siri, enable Siri on the lock screen.).


I've also tried changing Siri's language, nothing.


I've then tried a factory reset. Reseted everything, without restoring any backups. Still not working User uploaded file.


I can still access Siri by holding the home button and it hears me perfectly. What's wrong?


It's a 6+ and I'm on iOS 8.3.

Thanks.

Jun 8, 2015 4:42 AM in response to RedDecember

I might have a SOLUTION !!


First check if there isn't any kind of dust/dirt in the microphone (duh).

Second look on your siri config page. (configuration> generic>siri)


This page looks something like this.


Siri on/off

explanation


"hey Siri" on/off

explanation


language Dutch

voicefeedback Always.

my info. none


Maybe it's just coincidence but stay with me.


Usually the "my info" box is blank. I filled this in with my name in my contactbook (my name isn't none, don't know why it says that)

and SIRI WORKS again.

It's kinda hard to believe this is the missing pice in Siri's hearing. However it (seems to) work for me. I hope for you guys 2.


GOOD LUCK,


Vince

Jul 13, 2015 3:53 PM in response to dumax8

I have the same issues on my iPhone 6. Siri (including Hey Siri) and dictation via keyboard do not work UNLESS I use the earbuds or a bluetooth headset. All other apps work--Voice Memo, Evernote dictation, videos, etc. It's fine in phone mode too. I have tried resetting everything as indicated above, including a full reset, with no success. My problem actually came on gradually. A couple of weeks ago, I would start dictating an email, for instance, and the first part of the sentence came out fine. Then I would get the spinning ball and have to finish manually. Now I just get a flatlined recording indication like it hears nothing.

Aug 1, 2015 9:45 AM in response to CoolDad

I just fixed the problem after months of no Siri and no dictation.


I began to think it had something to do with headphones and Bluetooth. Mine would work with the Bluetooth connection in the car. Others reported it working with a headset microphone when plugged into the headphone jack.


I blew compressed air into the headphone jack and Siri was back immediately.

Aug 6, 2015 4:24 PM in response to dumax8

I'm having the same issues, both with iOS 8.4 and public beta of iOS 9.


I made a list so that everyone can check and see if they are indeed facing the same issue:


NOT WORKING:

*DICTATION

*SIRI

*FACETIME

*SPEAKERPHONE (Mic only)

*VIDEOS in 'selfie' MODE


WORKING:

*VIDEOS IN NORMAL MODE

*VOICE MEMOES

*NORMAL CALL

*APPS (i.e YOUTUBE etc.)

*VOICE CONTROL (when disabling Siri)

This issue is a nightmare, and for sure isn't related to a hardware problem, as many other uses of the Microphone are working just fine.

I personally tried to work with both iOS 8.4 and iOS 9 (until Public Beta 3) and couldn't solve it. Cleaning iPhone, restoring, resetting, disabling, enabling, blowing air, tapping on the phone - nothing helped so far.


Aug 8, 2015 6:41 PM in response to aopisa

So, the compressed air in the headphone jack was either a coincidence or a temporary fix. The problem returned shortly thereafter.


I installed iOS beta 9 today. Siri, dictation, etc. have now worked for several hours. Certainly the longest stretch of time since this problem developed. Although, Siri does not seem to hear or understand me as well as on my iPad. I have to speak more clearly, loudly and slowly and still it only catches what I am saying about 50% of the time.

Aug 12, 2015 5:04 PM in response to sok777

So I wanted to update since this is still such a problem for so many people. I had tried everything except going to the Apple store to fix this (I really didn't want to replace my phone). the speech dictation for texts and siri were not working, although phone calls, speaker phone, voice recorder, videos on both cameras, and regular nonsiri voice controls worked fine. This stopped working for me about a month ago and no iOS updates or anything fixed it. I happened to accidentally hit the voice dictation button the other day, and it worked!! Out of nowhere it just started working again without me having done ANYTHING. So I turned siri back on as well and it worked just fine too. So for me, it fixed itself if you can call it that. I have no idea what the real problem could be but I highly doubt it is a hardware problem. But if it is a software problem, I don't understand why it would work again with no update. I am also not at all versed In software or any of that kind of stuff. I just wanted to share my experience and give some people some hope that it may start working again.

Aug 29, 2015 1:23 PM in response to sok777

It would appear that this is the issue with my iPhone 5C, which suffered a significant shock when dropped a month or two ago despite having a Speck case. When it happened, the upper edge of the display panel had separated from the colored shell, so much so that light was coming out the top edge and upper corners. Phone still worked fine as far as I could tell at the time. I carefully pressed the display and shell back together, snapped the Speck case back in place, and carried on. The display however, protrudes at the upper end in so far as it can be pressed down/squeezed ever so slightly against the shell. More recently, Siri has altogether stopped working after a progressive degradation since the drop noted above. Siri works with other mics attached (e.g. headset or bluetooth). Siri will also work in the normal mode, but only when I squeeze down firmly on the display in one of the upper corners, suggesting that an electrical contact has become open-circuited. Of course, this defeats the purpose of "Hey Siri", but at least it confirms a hardware fault.

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iPhone 6 Siri won't work, neither dictation!!

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