Apple Event: May 7th at 7 am PT
We recently upgraded and would like to sell our iPhone 4; we were told by an Apple store Genius Bar staff member that our antenna was going bad, and that was the reason we could not connect to WiFi, and the cloud. How can we erase our information from the phone, without being able to do this?
iPhone 4S, iOS 8.1.1
Hi Lemonfemme,
I have the same issue as you. I *THINK* i've got the answer, if you didn't find one already. I'm trying it as I type... so i don't have an outcome yet. Here's what i found:
It works!!!
Use recovery mode.
1.Turn off your device. If you can't turn it off, press and hold the Sleep/Wake and Home buttons at the same time and wait a few seconds for it to turn off.
2.Plug the device's USB cable into your computer
only.
3.Hold down the device's Home button as you connect the USB cable to it.
4.When you see the Connect to iTunes screen, release the Home button. If you don't see this screen, try steps 1 through 3 one more time.
iTunes should open and display a message such as: "iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes."
5.Use iTunes to restore your device.
If you don't see your device in iTunes, follow these steps for Mac or these for Windows
Hope this helps!!
Virtual hugs....my 1 year old disabled my phone...THANK YOU!
How can I erase my iPhone 4 without being to connect to iCloud
