Still signed in to Messages & FaceTime after sign out & reboot

Question

digmike Author

Level 1

8 points

Still signed in to Messages & FaceTime after sign out & reboot

Hi,

It seems I can't sign out of Messages or FaceTime.

Steps to reproduce:

1. Open Messages app preferences and sign out of iMessage account.

2. Open FaceTime app preferences and sign out of the Apple ID account.

3. Reboot the computer.

At this stage, when I re-open either the Messages or FaceTime app and look at the preferences, my Apple ID is signed in again.

How can I sign out of Messages and FaceTime for good?

This is part of a larger problem: I'm experiencing issues with Messages syncing on OS X Yosemite. It was working fine for a while, then stopped.

Everything's still working fine on my iPhone, it's the syncing to OS X that's broken.

I've been searching for solutions to this for a while. I am able to link OS X to my iPhone successfully in Safe Mode as well as signed in to a different account on the same machine. (See Mac Pro - Yosemite - iMessage won't connect.)

In all my testing I noticed something strange with my credentials in the FaceTime & Messages apps: when I sign out of either of them, then reboot, I'm signed in again.

Other observations:

Launching the Messages app always takes 5~6 seconds, and the beachball appears for about 1~2 seconds at the end.

If I sign out of the iMessage account, quit the Messages app, then re-launch it (without rebooting the computer) and attempt to sign in, it never finishes. The spinner on the sign in dialog spins for eternity. I will eventually kill the app, and after re-launching it, I'm signed in again.

MacBook Pro with Retina display, OS X Yosemite (10.10.2)

Posted on Feb 15, 2015 3:21 PM

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Answer 1

Top-ranking reply

Ralph-Johns-UK

Level 9

76,795 points

Feb 16, 2015 12:37 PM in response to digmike

Hi,

In FaceTime > Preferences set it to Off Line.

In Messages > Preferences > Accounts > iMessages accounts untick the Enable this Account box (this will log it out)

Use the Sign Out button if you want something more permanent. When you go back to look at this it will still list your Apple ID but will not be logged in (the

Password is not there)

From what you say it might pay to delete two .plists

In the Finder (any window open) use the Go Menu whilst holding down the ALT key.

Select the Library at appears in the menu list

Navigate to Preferences

Find com.apple.imagent.plist and drag it to the Trash.

Do the same for com.apple.ids.service.com.apple.madrid.plist

The first is the app that helps the accounts in both FaceTime and Messages to login.

The second holds the iMessages accounts info.

8:37 pm Monday; February 16, 2015

 iMac 2.5Ghz i5 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

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Answer 2

digmike Author

Level 1

8 points

Feb 16, 2015 3:35 PM in response to Ralph-Johns-UK

Thanks Ralph. Removing ~/Library/Preferences/com.apple.imagent.plist did indeed clear the Messages app up and I could sign in again.

This didn't solve the root of my problem, though. Looking at the Console app I noticed an error like this:

2/16/15 3:23:18.011 PM identityservicesd[4905]: [Warning] SQLITE_CORRUPT encountered error 11 while accessing /Users/mike/Library/IdentityServices/ids.db, exiting!

Searching for SQLITE_CORRUPT and IdentityServices.idb.db turned up Messages on Mac "Cannot be sent" which solved my problem.

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Answer 3

Feb 17, 2015 11:21 AM in response to digmike

Hi,

for the Points

Glad it led you to an Answer.

7:21 pm Tuesday; February 17, 2015

 iMac 2.5Ghz i5 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

Reply