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Safari doesn't work after iOS 8.3 update

After the iOS 8.3 update, Safari is completely useless. I am unable to open any URLs or search. Nothing happens when I type and return in the search bar. Sometimes even the go button doesn't highlight/activate.


I tried removing cache and disabling iCloud, but nothing worked.


Does anyone have a solution?

iPhone 6, iOS 8.3

Posted on Apr 13, 2015 1:40 AM

Reply
94 replies

Apr 27, 2015 9:01 AM in response to Phrasiklea

This problem with Safari is affecting me on iPhone 5s and iPad 2.


On my iPhone 5s - i did a reset from iTunes - Safari did not work.


On Thursday 4/23 I went to an Apple Store - where the phone was restored as new with 8.3 - Safari did not work after this reset. Put iPhone backup from iCloud and all info from last backup - which was 4/22 - worked to get all info back on phone - but still no Safari.


On Saturday 4/25 - Safari started working again. Was quite pleased. Upgraded my iPad 2 via iTunes to 8.3 -- and Safari on the updated iPad does not work properly. It will load pages but takes approximately 5 minutes or more per page when I click on links in an email or on a website. It will not allow me to type a website or any info into browser.


On Monday 4/27 - my iPhone 5s - Safari no longer works again - it did work for two days. but no longer.


This is not good.

Apr 28, 2015 8:43 AM in response to Shellmd

After MONTHS of having this issue I finally got it fixed. I'm not exactly sure how I did it but I'll just repeat what I did in case it helps anyone else.


Ever since I upgraded to iOS 8.2 (and now on 8.3) I've had this issue on my iPhone 6 and iPad mini. Safari won't work at all. I can open the app but it just hangs when I try to load a page, and if you type something into the search/address bar it won't respond when you hit the "Go" button. I tried everything that was suggested... hardware reset, clearing browsing data and cache, etc.. It didn't help.

Two other points. I broke my iPad mini and used Apple Care + to get a replacement (thankfully). Once I restored data to it though Safari was useless again on a new device. Then, I purchased a new iPad Air 2 for work. I started with a clean slate and safari worked at first... then after I got everything set up and logged into iCloud it stopped working. That got me thinking this was an iCloud issue and it had something to do with my account and not the hardware or the version of iOS I was running.


So anyways, here is what I did to fix it.


I logged out of iCloud on the device, then cleared the cache in Safari, and then logged back into iCloud. This fixed the issue on one of the devices (the new iPad Air 2) but not the other devices.

For the two other devices I logged out and back into iCloud a few times and it didn't help. Finally I started thinking, maybe I could reset my safari settings in iCloud.com. I logged in and looked at the settings page but there was nothing there I could see to reset it. For some odd reason though as soon as I Logged into iCloud.com Safari started working on my iPhone 6 and iPad mini. Like I said, not a clear list of instructions but it's working for me now. I think just logging into iCloud.com somehow reset something and cleared the issue.


So, TRY THIS.

Go to iCloud.com, log in, and look at your settings page. Then just go back to your device and see if it's working. If not try logging out of iCloud on your actual device.

May 3, 2015 8:45 AM in response to cellodav

I can not use Safari on my iPhone 5s or iPad. It worked for about two days on the iPhone last weekend then went back to being unusable. Sometimes a link that I click in an email (old habits die hard) open after approximately 10-15 minutes in safari. I have been using the Google app for all websites. This fault in 8.3 has been extremely frustrating. As an avid supporter of Apple, this really upsets me.

May 4, 2015 8:57 AM in response to SealTeamVI

I have the same issue using iPhone 5S and iOS 8.3


However, I have tried NONE of the solutions suggested here and my problem is still intermittent. In other words, I do not believe any of the suggested fixes actually do anything... the problem is external and there's nothing you can do about. It happens when it happens and sometimes it works after waiting, sometimes not.


The suggestion to use "private mode" actually makes sense. In private mode, you're not going to connect to Google for certain services, you're just going to load a URL or go straight to search results.


Coincidentally, I am seeing the same issue on my Mac Pro running Safari 8.0.5. Type in the search/URL box and nothing happens... eventually it times out and says the URL (a URL starting with http://google.com) is not loading right now. Then a little while later, it works fine. I know it's not the speed/quality of the internet connection as I have no trouble with other computers on my LAN, and my iPhone still has this problem even when it's connected the LTE cellular network.


I believe it has something to do with how these latest versions of Safari connect with Google in the background when you start typing. If it cannot connect, you stare at a white screen and wait for a very long time, sometimes forever.

Safari doesn't work after iOS 8.3 update

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