Safari doesn't work after iOS 8.3 update

After the iOS 8.3 update, Safari is completely useless. I am unable to open any URLs or search. Nothing happens when I type and return in the search bar. Sometimes even the go button doesn't highlight/activate.


I tried removing cache and disabling iCloud, but nothing worked.


Does anyone have a solution?

iPhone 6, iOS 8.3

Posted on Apr 13, 2015 1:40 AM

Reply
94 replies

May 24, 2015 6:46 PM in response to SealTeamVI

I went to my local Apple store to see if their display phones were running the 8.3 update and if Safari was working. It was. I talked with several of the floor people, the genius people were occupied. No one had heard of this issue. This suggested to me that this is a software conflict issue. I decided to restore my iPhone to its original condition and not restore from a backup. After the restore and with nothing but the default software installed on my iPhone 6, Safari worked! yaaaaa!


I then started restoring software incrementally, and testing Safari after each software install. First was gmail accounts. Then one-by-one, my music files and about 20 more apps. Safari continued working after each app install. Finally after installing the 24 Hour Fitness app "My 24" - BINGO!!!!!!. SAFARI QUIT WORKING!!!!! I tried deleting the My 24 app but nothing. Safari still did not work.


Finally I did another reset (my 4th) and installed all of my apps EXCEPT "MY 24". Guess what? Safari now works!!!!!


To me, there are a couple issues here. There is a software conflict issue that needs to be fixed by both Apple and 24 Hour Fitness. When you delete an app, apparently you do not delete all of the files associated with that app. It seems as if you only delete the icon and the files remain so they can continue to cause problems. This issue has probably taken about 10 hours of my time or more to resolve. I think I will take it up with my local 24 Hour club. I know they won't do anything but at least I can waste some of their time like they did mine.

May 26, 2015 4:25 PM in response to SealTeamVI

I have this same issue. It fixed itself today... so I am sharing this to see if this fix works for others.


  1. I tried wipe & restore from iTunes (still broken)
  2. I then tried a wipe and NEW PHONE to verify it wasn't some weird device issue, and confirmed that Safari worked fine.
  3. Then I wiped & restored from iCloud backup.
  4. After restore, Safari was broken again. So, seems like either restore method will restore the corrupted data that crashes Safari.
  5. Apple said the only recourse for me was to wipe & NEW the phone and lose all kinds of data, so no way am I doing that.
  6. I was planning to reproduce the error and file a bug on RADAR (Apple's bug reporting utility). So I opened up the "iPhone Configuration Utility" and clicked on my phone in the DEVICES section and clicked on "Console" tab.
  7. I then wen to repro the bug, and amazingly Safari WORKED! I've played around w/Safari for another 15 minutes and it's still fine, even after disconnecting the config utility. So my ridiculous theory is that maybe using this utility allowed Safari to fix itself...

It was easy enough to try that it's certainly worth doing for anyone having this problem. The app is in /Applications/Utilities so I don't think it's part of my XCode install.


Please try it out and LMK if it works/doesn't work for you.


Alan

May 31, 2015 3:44 PM in response to Alan Pinstein

Hi Alan,

I've been having this issue and Apple exchanged my iPhone - safari worked for 2 days and failed. Here is a work around: Open Safari - select the new page button and select "Private". This will open a workable page. My guess there is a bug in safari and it might have something to do with cookies. I might try turning off cookies which I think is what Private does as well.

Joe

May 31, 2015 4:25 PM in response to Smarshburn

I found a permanent workaround. I upgraded to an Android phone. iOS 8 has left a severely bad taste in my mouth. All the various issues that affected "some" people and generated many-page threads on the Apple discussion board all hit my iPad Mini Retina and my iPhone 5s. So now that I came eligible for early upgrade, I got a Droid Turbo. Heck with it, I'll try my hand with Android.

Jun 8, 2015 6:50 AM in response to Vince Darley

Vince did you try my advice from "May 26, 2015 4:25 PM " ? I cannot figure out how to get a link directly to my post. But I was a sufferer of this problem for 4+ weeks including after multiple restores from backup. The trick I used seems to have worked -- my Safari is still trouble free 2 weeks later! Would love to know specifically if my trick works for anyone else.


Alan

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Safari doesn't work after iOS 8.3 update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.