You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Cold restarts after 10.10.3 update.

Cold restarts after 10.10.3 update.


Hi,


Ever since the 10.10.3 update I am experiencing two problems on my mac mini. I am not entirely sure that they are related to the update but since I haven’t changed anything (hardware or software) on my mac, I can only assume that the update probably triggered the issues.


The first problem is that every now and then I get a bunch of pixels flickering on some random position of my screen. Another user reported the exact same error and posted a video here: https://www.facebook.com/georgetasioulis/videos/10203713632115564/ Once I drag a window over these pixels, the problem is gone.


The second and more major problem is that I get random cold restarts. It could be 5 minutes since I booted my mac or even a day after. There is no specific app that I’m running when the mac restarts. In other words I can’t seem to find a pattern on when this happens.


After reading many forum posts I ended up doing a clean installation of Yosemite and started installing everything from scratch. After a while the same thing happened. I noticed that some “power users” can make sense of the kernel panic logs so here is my latest one:


Anonymous UUID: DFD8BE96-203B-C244-A890-73E40E563534


Sat Apr 18 09:26:15 2015


*** Panic Report ***

panic(cpu 2 caller 0xffffff8030417cc2): Kernel trap at 0xffffff803053ea88, type 13=general protection, registers:

CR0: 0x000000008001003b, CR2: 0x0000000004b77e1e, CR3: 0x0000000023f5e036, CR4: 0x00000000001626e0

RAX: 0xffffff805c11e020, RBX: 0xffffff804fd3ac00, RCX: 0xff0e1b2aff0e1a2a, RDX: 0xffffff804fd3ac50

RSP: 0xffffff822e4f3d30, RBP: 0xffffff822e4f3dd0, RSI: 0x0000000000000025, RDI: 0xffffff804fd3ac18

R8: 0x0000000000000001, R9: 0x0000000000000000, R10: 0x0000000000002000, R11: 0x0000000000000012

R12: 0xffffff805c11e000, R13: 0x0000000000000000, R14: 0xffffff804fd3ac18, R15: 0xffffff804fd3ac50

RFL: 0x0000000000010282, RIP: 0xffffff803053ea88, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x0000000004b77e1e, Error code: 0x0000000000000000, Fault CPU: 0x2


mp = 0xffffff804fd3ac00, phys = 0x31183c00, prev (0x7: 0x30113000-0x30200000)

vp = 0xffffff804fd3ac00, phys = 0x709000, prev (0: 0xa0000-0xc0000)

0xffffff804fd39000: YwAAAGcAAABtAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAABAICA gAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAACAgB4fCQcgAACACAAAACETGg2GU6LSgoMZPwACAgACKggAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAACAgEAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAG1hcCBhdXRvX2hvbYjEe0+A////AAACAP8PAAAAAAA h/////z8AAAAAhOJQ4IHtUVi9mzYAjtNPAKLTT4D////QoSCysACmMLCE7VHAg+1RUJjTTwgAUAQAAAg AAAQAAAACAAABAAAsFAAAAGF1dG9mcwAAL25ldG1hcCAtaG9zwMwAAOAODu7g7t7uDgUODWWAACAgBLA 5gDsgAAH8/zeAgw8GdAMAAAAA

0xffffff804fd3a000: fwAAAIgAAACTAAAAAAAAAAAAAAAAAAAAAACAgB4fCQcgAACACAAAACETGg2G06LTgoMqK0QBMwACKQQ AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AADAwAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAwMAeH4mHLQAKwAgAAAAhExYNqtIqH4qPGr9oAuoAAhoAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAj/fE+A////AAACAP8PAAAAAAAh/////z8AAAAAM3p QwIPtUYDLmjYAmNNPAKzTT2AtpjBQAKYwcNjeT/CAW2Og195PUKLTT4D///9gotNPgP///wAQEAQAEBA AqCFET2RldmYvZGV2AAACAP8PAAAAJGWK/////6AjAAApJAAAAAAAIT8AAAAAc9dP3GSWHQCi00+A/// /4HuvMF6YAQCYl/5VAAAAAkgCpzCQ/6UwgBfdYyAPElwA4BFcMN7eTwDQgAQAAN2AEAAAAAAQAAAAABA AqBR7A/UV4QL1G+ACs/iaAAIAAAERAAAAaGZzAMwAAAwODu7u4O7uDgAAMAABzswA4ODg4Oju4ODuLu7 eBwAAACAACAIBbA44DghQE/8DDiBs2TkBc4AAICAEICibAw44DgjwP4CDYQovAAAA

0xffffff804fd3b000: WQAAAF0AAABjAAAAAAAAAAAAAAAAAAAAACAgIAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAwgIAaHwoHLQAGQAoxAAAAABIDABAAAIAAFn0AAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAHh8JByAAAIAAAAAAAAAiAS9kZXYvZGlzazBzMggY30+A////AAAAAgABAAAAAEA AAwAAANNuCwAAAAAhAN/eTwEAAABAc9dPQLbTTwAQAAAAAAIA/w8AAAAAACH/////wGyqTwIAAAAAAAA AAOUO7u4DzgMADOwAAIIQAIiO/T+AC/A/gEMJJgCBACAgBAA4

Backtrace (CPU 2), Frame : Return Address

0xffffff820ef35e10 : 0xffffff803032bda1

0xffffff820ef35e90 : 0xffffff8030417cc2

0xffffff820ef36050 : 0xffffff8030434b73

0xffffff820ef36070 : 0xffffff803053ea88

0xffffff822e4f3dd0 : 0xffffff80307552f7

0xffffff822e4f3eb0 : 0xffffff803055879b

0xffffff822e4f3ed0 : 0xffffff8030542e24

0xffffff822e4f3f40 : 0xffffff803054d027

0xffffff822e4f3f50 : 0xffffff803084ba86

0xffffff822e4f3fb0 : 0xffffff8030435376


BSD process name corresponding to current thread: sync


Mac OS version:

14D136


Kernel version:

Darwin Kernel Version 14.3.0: Mon Mar 23 11:59:05 PDT 2015; root:xnu-2782.20.48~5/RELEASE_X86_64

Kernel UUID: 4B3A11F4-77AA-3D27-A22D-81A1BC5B504D

Kernel slide: 0x0000000030000000

Kernel text base: 0xffffff8030200000

__HIB text base: 0xffffff8030100000

System model name: Macmini6,2 (Mac-F65AE981FFA204ED)


System uptime in nanoseconds: 648750639627

last loaded kext at 243977764692: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7fb112b000, size 69632)

loaded kexts:

com.Logitech.Unifying.HID Driver 1.3.1

com.Logitech.Control Center.HID Driver 3.9.1

at.obdev.nke.LittleSnitch 4240

com.apple.filesystems.msdosfs 1.10

com.apple.iokit.IOBluetoothUSBDFU 4.3.4f4

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.4f4

com.apple.driver.AppleUSBCDC 4.3.3b1

com.apple.filesystems.autofs 3.0

com.apple.iokit.IOBluetoothSerialManager 4.3.4f4

com.apple.driver.AGPM 110.19.5

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.ApplePlatformEnabler 2.2.0d4

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleHDAHardwareConfigDriver 272.18

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.driver.AppleMCCSControl 1.2.11

com.apple.driver.AppleHDA 272.18

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleIntelHD4000Graphics 10.0.6

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleHV 1

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.driver.AppleMuxControl 3.10.22

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleFIVRDriver 4.1.0

com.apple.driver.AppleLPC 1.7.3

com.apple.driver.AppleIntelFramebufferCapri 10.0.6

com.apple.driver.AppleMikeyDriver 272.18

com.apple.driver.AppleThunderboltIP 2.0.2

com.apple.driver.AppleUSBDisplays 372.1

com.apple.driver.AppleIRController 327.5

com.apple.driver.AppleFileSystemDriver 3.0.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 36

com.apple.driver.AppleUSBOHCI 656.4.1

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.7.1

com.apple.driver.AirPort.Brcm4331 800.20.24

com.apple.iokit.IOAHCIPassThrough 1.0.3

com.apple.driver.AppleSDXC 1.6.5

com.apple.iokit.AppleBCM5701Ethernet 10.1.3

com.apple.driver.AppleUSBHub 705.4.2

com.apple.driver.AirPort.Brcm4360 930.37.3

com.apple.driver.AppleFWOHCI 5.5.2

com.apple.driver.AppleAHCIPort 3.1.2

com.apple.driver.AppleUSBEHCI 705.4.14

com.apple.driver.AppleUSBXHCI 710.4.11

com.apple.driver.AppleACPIButtons 3.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 3.1

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

com.apple.nke.applicationfirewall 161

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.4f4

com.apple.kext.triggers 1.0

com.apple.iokit.IOSerialFamily 11

com.apple.driver.DspFuncLib 272.18

com.apple.kext.OSvKernDSPLib 1.15

com.apple.iokit.IOSurface 97.4

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.driver.AppleGraphicsControl 3.10.22

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.iokit.IOUSBUserClient 705.4.0

com.apple.iokit.IOFireWireIP 2.2.6

com.apple.driver.AppleHDAController 272.18

com.apple.iokit.IOHDAFamily 272.18

com.apple.driver.IOPlatformPluginFamily 5.9.1d7

com.apple.iokit.IOAcceleratorFamily2 156.14

com.apple.AppleGraphicsDeviceControl 3.10.22

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.driver.AppleSMBusController 1.0.13d1

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.driver.AppleThunderboltEDMSink 4.0.2

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5

com.apple.iokit.IOUSBHIDDriverPM 710.4.7

com.apple.driver.AppleUSBAudio 295.23

com.apple.iokit.IOAudioFamily 203.3

com.apple.vecLib.kext 1.2.0

com.apple.driver.IOBluetoothHIDDriver 4.3.4f4

com.apple.iokit.IOBluetoothFamily 4.3.4f4

com.apple.iokit.IOUSBHIDDriver 705.4.0

com.apple.driver.AppleThunderboltDPInAdapter 4.0.6

com.apple.driver.AppleThunderboltDPOutAdapter 4.0.6

com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6

com.apple.driver.AppleThunderboltPCIUpAdapter 2.0.2

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.driver.AppleUSBMergeNub 705.4.0

com.apple.driver.AppleUSBComposite 705.4.9

com.apple.driver.AppleThunderboltNHI 3.1.7

com.apple.iokit.IOThunderboltFamily 4.2.2

com.apple.iokit.IOEthernetAVBController 1.0.3b3

com.apple.iokit.IO80211Family 730.60

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOFireWireFamily 4.5.6

com.apple.iokit.IOAHCIFamily 2.7.5

com.apple.iokit.IOUSBFamily 720.4.4

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 396

com.apple.iokit.IOStorageFamily 2.0

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 3.1

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.Libm 1

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0


I would really appreciate if someone could point me to the right direction in order to figure out what to do next. My spec is a mac mini (late 2012) 2.3GHz i7 with 16GB RAM from Crucial and a Corsair SSD Force 3 240GB. It is connected to an Apple Thunderbolt display with only one peripheral: a Logitech Anywhere MX mouse.


One last thing… the above kernel crash log is kinda rare. Most of them have this:


Kernel Extensions in backtrace:

com.apple.iokit.IOACPIFamily(1.4)[70E2B65E-A91A-3522-A1A0-79FD63EABB4C]@0xfffff f7f82ecb000->0xffffff7f82ed3fff

com.apple.iokit.IOPCIFamily(2.9)[52E715FC-521D-3869-B2EA-5228FA4BEA34]@0xffffff 7f82524000->0xffffff7f82552fff

com.apple.driver.AppleACPIPlatform(3.1)[97299A71-6EDD-3AD9-AE1D-2F7B61E8AA72]@0 xffffff7f8458b000->0xffffff7f845e9fff

dependency: com.apple.iokit.IOACPIFamily(1.4)[70E2B65E-A91A-3522-A1A0-79FD63EABB4C]@0xfffff f7f82ecb000

dependency: com.apple.iokit.IOPCIFamily(2.9)[52E715FC-521D-3869-B2EA-5228FA4BEA34]@0xffffff 7f82524000


Not sure if this helps but “com.apple.iokit.IOACPIFamily” is mentioned most of the times.

Mac mini, OS X Yosemite (10.10.3), Late 2012, 2.3 GHz i7

Posted on Apr 18, 2015 12:00 AM

Reply
488 replies

Jan 23, 2016 12:54 PM in response to OregonRebel

This will be the 4th time that my MBP returns from the service with no result.

The Apple Authorized Service, here in Greece, is called iSystem. I mention the name of the company to inform all the greek Apple customers about their services and policy.

The ‘experts’ in iSystem was from the first moment unable to detect the problem. I sent them reports, logs, photos and videos but they refuse to accept that the MBP produces those graphics glitches. At the 2nd appointment they decided to replace my logic board although the MBP had passed all the hardware tests, but with no final result. The graphics glitches was never gone.

So I sent it back once more (3rd time) and then they started to say some peculiar theories: they try to connect the graphics problem with my home power supply, my external disk drive, my external monitors, my installed applications or something else that nobody knows…!! In sort they imply that somehow I was responsible for the issue.

I took the MBP back from the service and I made a clean installation of the 10.11.2. One hour later the flickering was back having only the default Apple applications on my system. I captured the video https://vimeo.com/149924044

I sent the MBP back with this video which actually proves that the problem is caused by the hardware or the OS X or both.

Once again after one month of ‘tests’ they were unable to see the problem while my hardware (once again) is just fine.

An ‘expert’ told me that if the graphics glitches were real they should be shown in a log file in my system, but he was unable to show me the exact location or the name of the file.

Ha!! One of their strong arguments is that I am the first that mentions the problem so OS X is not responsible for this.


In sort, they imply that I’m crazy and the issue is a product of my (our) mind.

I’m very very annoyed with their policy and I think that we should do something with those people.

Do you remember the specifications of your last mini?

Did you have the intel HD graphics 4000?

Jan 24, 2016 2:22 PM in response to -ixen-

I went round and round with Apple over my issues too.

My computer was in the shop three times and was returned twice without any repairs having been made, despite AppleCare telling me they submitted a work order to have the logic board replaced no questions asked - just do it - even though hardware tests showed nothing wrong.


The first time the shop said there was no sign of a work order actually being created, so they didn't fix anything.

The second time a work order was created, but they'd used the number from the first work order and it had expired!


After months of fighting over the issue, Apple replaced my computer with a newer model with slightly faster speed but only half the CPU cores, thus my new computer is even slower than the last.


Since I don't know how the Apple warranty works in other countries, I can't provide any helpful suggestions other than to say keep fighting with them until you're satisfied.

Jan 25, 2016 11:24 PM in response to -ixen-

I continue to have similar issues even after taking it to the Apple store and getting the logic board replaced on my Macbook Pro Mid-2012 with the Intel-4000 video. I think it is a video driver issue myself, and have reported it to Apple. The only fix I have currently is to use Windows 7 on my Lacbook Pro (installed using bootcamp). When I run Windows 7 on the same machine I don't have any issues, only when I boot into Mac OS X. Seems to point to a Mac OS software issue based on my testing.

Feb 4, 2016 2:59 AM in response to Panagiotis Tsamoudakis

I can report that I solved my ongoing issues with cold restart. After testing some software combination, it was the Soundflower kext probably conflicting with the most recent Yosemite security update. After a week without that kext, and I have not seen cold restarts.


So, while security updates can seem harmless, they can introduce compatibily issues with software working at low level, like the extensions.


Paolo

Mar 10, 2016 10:24 AM in response to PaoloT.

The flickering appears in my external monitor every 3-5 days with 10.11.3. I had also 2 log offs (2 crashes). Todaythe flickering artifact appeared in my MacBook's LCD. My system was connected to an external monitor via Apple adapter.

I checked the messages in Console and I found that the time of the issue was the same with the message "kernel: IOGraphics flags 0x43"

Do you have any idea what this message means?

User uploaded file

Mar 18, 2016 7:39 AM in response to -ixen-

Hi,


just wanna let you know that my issues have resolved. One year after the issues first occurred I again went to the Apple Store lately to have my machine checked as the crashes got worse - I couldn't even power up the machine anymore, only after some minutes of heavily trying out all keys on the device the machine sprang back to life. This time they indeed found the issue since the hardware check program said in bright red letters 'TEST FAILED!'. So I got my early 2013 MacBookPro's logic board replaced and the crashes are gone. Repair was done within hours.


I only wonder as to why the crashes began after I installed Yosemite... Mavericks didn't provoke these issues... Hm, strange.



Thanks,


Michael

Mar 18, 2016 9:38 AM in response to Mickey S.

Michael, these are good news.

I don't have any crashes except two logoffs in 10.11.3. My major problem, after 4 successful hardware checks and one logic board replacement, is these flickering artifacts that appear out of nowhere when the MacBook Pro (mid-2012) is plugged into my external screen.

The problem is that nobody is in a position to tell me what causes these graphics glitches. I know that Apple engineers check my reports. Once they 've asked me to unplug the external monitor and check if this fixes the issue. This solution sounds quite odd to me since I miss what the Mini DisplayPort in my MacBook is designed for....

I hope that the 10.11.4 will fix the problem

User uploaded file

Mar 21, 2016 11:17 AM in response to -ixen-

The cold restarts and flickering issues have slowed down greatly as of late, but there's a new issue happening now, which has happened every other week for me over the past three or so months: the system will randomly log out. I think it might be happening due to a memory leak, but I'm not 100% sure.

May 12, 2016 12:57 AM in response to pegasus_34

I forgot about the flickering pixel boxes - haven't seen them in a couple months or so.

I'm still running Flash, so it doesn't seem as though that was the problem. Still gotta have Flash for a lot of sites.


Now what I see almost daily is some odd flickering where the top of a window meets the menu bar.

It's not a continuous flickering line all the way across, but a broken line of about 3-4 segments. It's 1 pixel high and maybe 2-3" long sections.

As soon as I press a key or click anything, it stops, so I've been unable to capture it - I don't have a cell or camera to use.

Jul 5, 2016 1:50 AM in response to OregonRebel

Hello. I have been silent for a while, since the issue reduced greatly somewhere around March. The only thing I still observe from time to time is a crashing Firefox when I open flash videos. Just now however I realized something very strange. When I press (relatively hard) below my MacBook Pro's (non-retina 15" mid2012) keyboard the flickering occurs right away and disappears when pressure is released. If this is done repeatedly the MBP will crash. Not sure what is going on but I feel like this could be one more indication that the Intel 4000 GPU Macs suffer from some kind of hardware design flaw.

Cold restarts after 10.10.3 update.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.