can't get any map on my apple watch

HI

having same issue , got watch yeaterday and maps didn't show , have upgraded and done all the resets etc and completely wiped iPhone 6+ and watch but still not showing.

😟 very disappointed , this must be something in BT communication , just want to restate it did not eork in original watch iOS release si it's not the update.

DDid not work on original release either for me and quite a few others 😟

m0thr4 wrote:

None of the fixes in this thread helped me either. If Apple Support manage to fix it, I'll post back here with anything relevant.

Like many here, I called Apple Support, and after spending over an hour on the phone resetting the watch and iPhone, we had no success.

I was told that Apple Support are prioritising problems with Apple Watch right now, and the more calls to support, the more attention this issue will be given and the sooner a fix (which I'm sure will be software) will be released.

I would therefore urge all of you to contact Apple Support by phone if you haven't done so already. Online chat is a waste of time, as you will eventually have to speak to a senior engineer on the phone anyway. When calling, be sure to mention this forum post - the engineer I spoke to asked for the URL and included it in his notes. This way, Apple can also track how widespread the issue is.

My case is an iPhone 6 with iOS 8.3 and an Apple Watch that was on 1.0.0, and then 1.0.1. My mobile provider is EE, but in fact most of my testing of the Maps app has been done over WiFi. Everything else on the Apple Watch is working fine for me (minor idiosyncrasies aside, of course ;-) ).

My support case is also open. I was emailed by Apple to do a diagnostics check which found some "missing components" is IOS on my iPhone 5S. Currently doing a IOS restore on my iPhone 5s. Will check back after i'm done.

Encountered the issue whilst learning how to use the watch. Here are the steps that I went through, so you guys know what to try or not:

1. Turned watch off and back on, no joy

2. Turned phone off, then back on, no joy

3. Tried a reset on phone (Holding Power and Home for a few seconds), no joy

4. Unpaired using app on phone, re-paired, using the new watch option, not restore from backup..... No Joy

5. Left everything alone and went to sleep, hoping it would fix itself, overnight..... no joy, but I did wake up with renewed enthusiasm

6. Turned off phone....reset using function on watch. Turned on phone, re-paired using latest back up option..... no joy

7. Plugged phone into iTunes, performed a complete backup, then restored phone in iTunes using the latest backup option. You are forced to re-pair the watch upon completion, so this time I chose the set up as a new watch function and install all available apps. I am still waiting for all apps to install, however with the core apps installed, it would appear that the issue still persists. Using the watch Siri function I asked "Where Am I", my location is reported correctly but a map will not load, just a spinning circle of spheres

I will now wait to see if this changes once all apps are installed as there could be a heavy load on BT connection whilst apps are still installing, however my enthusiasm has now lowered again.....maybe a short nap? :-)

Looks like this could be software / hardware bug...... Now picking up courage to call Apple :-(

Same issue here

Im the same, i've been on the phone to Apple today and on chat, have my case open. reset iPhone back from BETA to 6.3, reset apple watch 3 times. Nothing. got a phone call tomorrow with a senior advisor!

I experienced the same!

After more than 2 hours at the Apple store, they found no solution.

VERY DISAPPOINTING,

POOR DEALING WITH THAT PROBLEM

Seems as though the map app is functioning BUT the map data is not transferring from the phone to the watch. I would guess that this is a software issue.

Stefan,

This looks to be a software bug. The Apple Genius can only do so much. I'd recommend that you open up a ticket with Apple online. I am experiencing the same issue. The more data that Apple can gather the faster they can fix the problem. I am in the middle of my phone restore. I gate this issue just as much as you do.

Having the same problem as others have described here and I've tried all the suggestions outlined within this thread. No luck...

Hopefully, we'll get a fix quickly!

Have the same missing map from watch issue. It worked on my watch until I updated my watch to software version 1.0.1. Resets of watch & paired phone did no good. Have a support case opened with Apple Support. Will keep you posted. Apple engineer suspects it is a software bug issue.

same here.

resetting both watch and phone did not solve the problem.

re-pairing, did not solve either.

People should also indicate the carrier they have, just in case there is something related to that.

Mine is T-Mobile.

I tried parring with another iPhone and same issue, no map loading only grid

juat got back from the Genius Bar and about 4 people were trying to help.

Outcome... there were two options. 1 : send the watch for diagnostic and not have my watch for a good 2 or 3 weeks and they probably won't be able to fix it. Or 2: wait for the software patch.We did try everything including trying it with another iphone. Nothing works.

SO, I think the people who who have tried everything, we just need to wait for the software patch.

I just got my 42mm Sport and am having the same issue as all of you....tried EVERYTHING on my own first, then spent 1 1/2 hours with apple support walking me through everything I had just tried only to find out that I knew more about the apple watch than the tech....he was a very nice guy, but had no clue how to help me....he sent over my diagnostics to the engineers to look at and try to fix. They collected the data from my watch and from my iPhone to try and resolve the issue but I have a strong feeling it is a software issue on the phone itself. Save yourself 2 hours and just wait for my post when they resolve my issue...I spent way too much time trying to reset things and resync to no avail....will update everyone when I hear anything!