Nao19Yosh wrote:
Called Apple Tech Support and had the Tech check my IMac. She used Adwaremedic. She didn't find anything. Suggested I change the Internet router password. Do you think all of us who have been scammed by Ask Mate LLC should send a complaints to the Federal Trade Commission. Better Business Bureau and our local police departments.
Several comments here.
First, if you gave the scammer remote access to your Mac, running AdwareMedic is not an appropriate response. The scammer could have made any number of malicious changes to your system, including the installation of spyware such as a keylogger. AdwareMedic is not an appropriate tool for dealing with such issues. For that matter, there is no appropriate tool, as a scammer would know to use something that wouldn't show up on a scan by anti-virus software. The only way you can guarantee that your system is clean and safe is to erase the hard drive. Then, either reinstall the system and all your apps from scratch, and restore documents only (no apps, no settings files, etc) from backup, or restore your entire system from a backup made prior to giving the scammer remote access.
Second, I don't know anything about Ask Mate LLC, but be aware that this may not actually be the responsible party. The scammers can tell you anything they want on the phone, and the scam message that popped up in your browser can say whatever they like. I've seen a couple reports of messages like these saying they're coming from my own website... probably because I've p*ssed off some scammers with information posted on my site and they're trying to get even. By all means report it, but the only important identifying piece of information is the phone number you called... anything else may have been faked.
