Mac Mail - Message Body Not Displayed

Been having a problem as of late with the Mac Mail app,

I cant seem to view message bodies and can only see the sender/subject/ect. but no message body.

When I load the message on my phone or icloud.com it e-mail displays fine.

I have tried rebuilding the mailbox twice already but it had no effect.

Any Help?

MacBook Pro, OS X Yosemite (10.10.3)

Posted on May 4, 2015 1:03 PM

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Question marked as Top-ranking reply

Posted on Feb 4, 2018 3:37 PM

Okaaay!

Seems it was me all along, and nothing to do with the problem(s) noted in this thread. When I got the Gmail security alert today, I seem to have told Google to block access from 'less secure apps' - forgot I did that. In checking Google security settings now, I noted that switch was set and so I unset it to allow 'less secure apps' access. Mail now working fine. So Google classifies Apple Mail app as a 'less secure app'!! Which means I have to allow access to ALL 'less secure apps' in order to use Apple Mail app (which I mainly use to ensure I have an offline copy / backup of all my mail and am not dependent solely on Gmail.)

Off to have a word with Google re this. Apologies for distraction from the topic at hand, but others may wish to note this, re use of Gmail and Apple Mail.

107 replies

Feb 25, 2018 10:53 AM in response to george57l

At my wife's suggestion I put my yahoo mail account on Apple Mail. It has been a constant annoyance. Anyone doing a search for an answer to the "message body not displayed" problem will find many years of many people's frustration. I've tried all of the suggestions. Clearly, Apple Mail isn't ready for outside mail accounts. Kinda sad because Apple does so much so well. Bye Apple Mail, I'm gone.

Jun 20, 2016 9:07 AM in response to EditEssentials

I've found that this alteration to Trusteer is just part of my problem. I'm using App Tamer on my MacBook Pro and I was having this problem with blank messages, and before I saw this Trusteer solution I'd traced the fault to App Tamer. I found that it was stopping Safari before it could load the message body, and if I stopped App Tamer from running all the message bodies did appear, and this was without changing Trusteer. When I did alter the latter to stop screen capturing the message bodies appeared for a time but I still had to stop App Tamer from running to ensure that they always appeared.


For those of you running App Tamer rather than stopping it running completely you can click the small box next to Safari in the window in App Tamer showing the running applications and then check the box to prevent App Tamer from stopping or slowing Safari when it's hidden.

May 25, 2017 1:18 PM in response to MeghaJEZUS

Had the very same issue. I tried Forcing Quit, and nothing. Also rebooting, erasing cookies, reinstalling Mailboxes, deleting caches...and nothing. Contacted Apple Support and they indicated that they had several cases, and the problem is caused by a corruption of files while downloading the MacOS update.

Only real solution is Reinstalling latest MacOS by rebooting the system while pressing Command-R and following the instructions. Although very time consuming, it is the only solution so far.

Best of luck.

May 25, 2017 1:58 PM in response to jets69

Had an email chat back and forth with IBM (Trusteer Rapport Support) they are aware of the problem and for me have seem to have fixed it. They said their developers are looking in to it as they have had multiple reports of the same issue. The last tip they had was set 'Block Screen Capturing' to never in security policies part of the Trusteer preferences.

May 4, 2015 3:30 PM in response to MeghaJEZUS

If you can see the Headers, you are not having a problem sending or getting emails, or having them organized in mailboxes.


You are having a problem with how Mail is Presenting your emails to you.


This article describes how folks who re-designed Mail expected it to work for you. Note that this is different from how it worked since the first version of Mac OS X, and there are multiple ways to screw it up so that the information you care about is not displayed properly, starting with "Conversations".


Mac Basics: Use Mail on your Mac - Apple Support


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May 4, 2015 4:30 PM in response to MeghaJEZUS

Quit Mail. Force quit if necessary.

Back up all data before proceeding.

Triple-click anywhere in the line below on this page to select it:

~/Library/Mail/V2/MailData

Copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

Go â–¹ Go to Folder

from the menu bar. Paste into the box that opens by pressing command-V, then press return.

A folder window will open. Inside it there should be files with names as follows:

Envelope Index

ExternalUpdates.storedata

Move those files to the Desktop, leaving the window open. Other files in the folder may have longer names that begin as above. Move those files, if any, to the Trash.

Relaunch Mail. It should prompt you to re-import your messages. You may get a warning that the index is damaged and that Mail has to quit. Click OK. Typically, the process takes a few minutes, but it may take hours if you have gigantic mailboxes. In that case, you may be able to speed things up by temporarily adding your home folder to the Privacy list in the Spotlight preference pane. Remove it when Mail has finished importing.

Test. If Mail now works as expected, you can delete the files you moved to the Desktop. Otherwise, post your results.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Mac Mail - Message Body Not Displayed

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