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How do I remove an Apple Watch Source from Health App?

I recently got an Apple Watch and encountered some issues. In trying to troubleshoot the problem one of the steps tried was to reset the watch and pair it with the iPhone as new Apple Watch. As a result I now have two Apple Watch devices listed in the Sources of the Health application. The record for the first pairing says "This Apple Watch is no longer paired with this iPhone". All I seem to be able to do is view this status but I can't find a way to remove the record. I have tried the right to left swipe to bring up a delete option but that doesn't work. I have also looked around the Watch app and since that pairing is no longer active there is no way to access it there either. I then looked at Settings on the iPhone under Privacy > Heath and only apps are listed there not devices. How do I remove this source?

iPhone 6, iOS 8.3

Posted on May 8, 2015 11:52 AM

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Posted on Feb 6, 2017 4:45 AM

Thanks- This is good news for people who haven't yet botched up their sources with multiple unpaired watches. My first watch was broken and I got a replacement. When setting that replacement up, I forgot my watch password (didn't actually forget but must have entered it incorrectly with the tiny buttons -38mm), so In had to unpair the device. I didn't want to restore from the backup and retain the password I didn't know, so I set up as new watch. Now I too have all 3 watches as sources, two are unpaired, and can't get rid of them.


Apple, if you are reading this- In future updates please allow us to swipe left or right to delete the sources we no longer want.

55 replies

Aug 19, 2015 7:29 AM in response to PammieJean

I solved this issue for myself, removing bad and stale health sources from the iOS health app.


There are three ways to backup an iPhone.


1) iCloud

2) iTunes - encrypted

3) iTunes - not encrypted


I noticed that the note next the iTunes unencrypted backup option specifies that it will not back up account passwords and health data. Sure enough, backing up the phone then restoring from an unencrypted iTunes backup removed iOS health sources for me.


Good luck!

Sep 29, 2015 8:32 AM in response to PammieJean

Same problem. Apple Care Tech Support, usually able to provide solutions, is so-far stumped. They are supposed to get back to me. The nearest Genius Bar is about an hour away from me, so might be awhile before I get there again. I suspect there is no easy way. The CS rep said that if there is no solution, the bug issue? feature? 😉 will be sent up the line. Hope there will be a resolution, maybe with 9.0.2.

Sep 29, 2015 12:10 PM in response to PammieJean

The actual devices are listed in an encrypted database alongside the other health app data. That being said, as of now, the only way to remove an orphaned device is to restore a non-encrypted backup. Health data is only backed up via encrypted backups.


As I said in a previous post, to prevent this from happening make sure to always restore your Apple Watch from backup. Doing this restores the randomly generated GUID that is assigned to the watch during the pairing process. This GUID is what is referenced in the device source list (on the backend).


I tried manually deleting the items using an app called iBackupBot. But I was unable to modify the database tables due to it being encrypted.

Sep 30, 2015 2:21 PM in response to _AdamTheGreat_

Just out of curiosity, how is it known that the only way to remove the orphaned devices is by restoring a non-encrypted backup if all backups are encrypted? So bottom line is that the orphaned devices cannot be removed if they are listed as a source in the IOS "Health" app? But wouldn't any restoration result also in restoring the orphaned watch? Perhaps I should have gone into more detail regarding my situation, as your advice might change. I don't know if you are referring to multiple watches appearing as sources (NOT my situation), or to the same watch appearing multiple times (my situation).


Bought Apple Watch on Wednesday.

Paired with iPhone 5s on Wednesday.

Bought iPhone 6s Plus on Saturday.

Wiped and turned in 5s on Saturday.

Restored 5s backup to 6s Plus on Saturday.

Paired same watch (one I bought on Wednesday) with 6s Plus on Saturday.

Had one iteration of paired watch, and one of unpaired watch in the "Health" IOS app.

Monday called Apple Care. They had me do a Watch Restore (process automatically backs up the watch, they said). No data appears to have been lost.

Now have 3 iterations of the same watch under "Sources" in the "Health" IOS app - two are "no longer paired," the third is paired.


Still the same answer - the two unpaired iterations of the same watch cannot be deleted?


Thanks!

How do I remove an Apple Watch Source from Health App?

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