iPhone 6 plus sudden shut off and won't turn on.

Did anyone set their iPhone from new or a restore from backup?

In other forum I have notice some are not having issues after setting their phone as new and then restoring apps and data manually.

This is obviously an Apple issue and not us and Apple should addressed this issues that most of us are having.

Thanks

This just happened to me using iPhone 6 running 9.0.2. Incident occurred today around noon CDT. Holding home & power buttons for about 20 seconds resolved my issue.

While that does resolve the issue it is quite annoying when your phone does it 6 times in the past 3 days. So each time my phone turns off I have to hold the buttons down to have it turn on, however, I don't know when it turns off, so it can be off for some time before I notice which means I am missing texts, phone calls & emails that are coming in until I go to use it and notice the phone is off.

This happened to me today. Out of no where, my phone shut off by itself and never turned back on. I have taken great care of this phone so it was not my negligence that caused this malfunction. However, I was informed by the apple technician that I would have to pay 300 for a product replacement because my iphone warranty was expired. The reason it won't turn on was because of some hardware/board issue?

Never thought I would complain about Apple about their products but I guess there is a first time for everything. Let me pay that extra 300 dollars because of your malfunction to replace my phone. What a scam.

Thanks Apple

Same thing has happened to my wifes phone. Iphone 6 plus. The phone is dead and had plenty battery life. it did come to life for about 20 seconds when we did the pressing of home and off buttons for 20 seconds. It spluttered to life and then died again and is not coming back. Going to the apple store to see what they say.

Happened the same with my Iphone 6s- 64gb

All I want to know is: is this a software or a hardware problem ?

So annoying having paid my phone 1229 AUD and send it in for a replacement after just 3 weeks. And they won't even give you a brand new one but a furbished.

And I take it you tried the reset: Hold down the Home and Power buttons at the same time and continue to hold them down until the Apple appears (up to 30 seconds)?

GB

Talked to Apple support about this. Rep said to restore from iCloud (she specifically said NOT to restore from iTunes). Deleted all my songs & photos (128 model, so iCloud backup with music & photos would've taken forever). Backed up to iCloud. Restored from iCloud. This morning I overslept because, yes, my iPhone 6S was a brick. While plugged in overnight. ***. [AKA whatthe]

iPhone 6s / 64gb

Update:

I returned to apple store last Tuesday hoping they give me another replacement but they said no and have advise me to set my iPhone as new rather than restore from backup via iCloud or iTunes as both had cause my phone to be unresponsive.

So far since setting my phone as new my phone has not crashed/unresponsive for nearly a week. The annoying points are re-downloading my apps which did not have my preferences per app which I had to set again. Also configuring sounds on my phone. I manage to download my photos again from iCloud Photo Library by activating the option on your phone. This will only work if you have your photos in iCloud. If you don’t use iCloud then you have to back your photos before formatting your phone and setting your phone up as new. You then need to copy the photos back to your phone. Its best if you have it in iCloud then you can download straight back to your phone.

This is still an Apple issue and not us as their selling point is to back your data to iCloud and then restore this onto your new phone but this does not work for many of us. I shouldn’t need to set my phone as new I should be able to restore this from iCloud.

Hope this update helps.

Thanks

This was exactly the right answer to my problem. Thank you so much.

YAY! Glad you are all set now 🙂

Cheers,

GB

same problem, since downloading 9.01 latest update, my phone just shut down and will not turn back on, all I see is a black screen with the apple icon and a progress line underneath which is frozen, what the **** is going on Apple. I wish I had never uploaded the latest upgrade when I was told it was available

Did you try the reset as suggested? Hold down the Home and Power buttons at the same time and continue to hold them down until the Apple appears (up to 30 seconds). Once the Slide to Unlock screen displays, check to see what Version is showing under Settings>General>About to determine if the update successfully completed.

If that doesn't work, you probably will have to put the device into Recovery mode and then Restore it:

IOS RECOVERY MODE RESTORE

Best of luck,

GB

MY phone just shut down while reading an email. Battery was at more than 80%. Will not restart after multiple hard reset attempts. I've been holding the power and home buttons down together for up to 60 sec at a time both unplugged and while plugged in. I'm traveling internationally and am now totally cut off from communication as I didn't bring my laptop. Not happy.

Me too I have an iphone 6plus . when I wake up my phone doesn't on and I plug it into the charger in couple hours then I try to turn it on but it doesn't do anything with it. I call apple's support hot line but they can't help . I said: I need the phone for my work done but everything are in the phone but the phone's not working it drive me crazy...they make an appointment for me at 4pm but i really need my phone for my job then I drive to Apple in Rancho Cucamonga, ca. I ask them for help...but they didn't not help at all. They don't care your job has been done or not or you lose your customer for that day and you will lose income on that day...They ask me to come back at 4pm . Then I try to get back there to get it done anyway I am disappointed to returned there they let me sit there and wait then later on they said they don't know what's going on in this phone. I said: My phone still under warranty so could you give me another one so i can work with my phone...Apple said: we need the phone to be here for 3-4 days to open them up to see inside then they will replacement for you...*****I lost all informations in this phone , contact , pictures, then now i lost all customer I have worked with....

My comment is not to use Apple anymore I rather going back to use Samsung more better ..