"Recent calls" list won't clear

iPhone6. Happens to me too & more. Only after updating to iOS 8.4. I try clearing recent call log each day, it clears, but then reappears later in the day. It always shows calls only back to July 1st. Additionally, I also get recent calls listed that my wife's iPhone 6 also has made or received, so I get a combined list of my calls AND her calls! Her phone also misses tracking some of her recent calls. VERY annoying.

I guess we are not going to get a reason for this and hopefully when you totally reset your phone and then take the time to re-install all your apps it wont happen again!

As with all of you, I have also encountered this problem. But I think I may be a little further along than some of you so I will share what I have been told by Apple. This also started for me about 6 months ago. I started getting calls showing up from October of 2014. What was really sad is the fact that many of the calls were calls to and from my now deceased mother. So now I have her "calling" me every few weeks now.

I contacted Apple Care to help with the problem. The first Apple representative had me back up my stuff on iTunes, then he deleted all of the software and installed Apple's software. The process took about 2 hours. Of course, the whole time I was saying that if we but the backup back on the iPhone, then the "virus" or "software glitch" could be on the backup and would return. "Nah, this will take care of it", he said. Three days later all of my recent calls from 2014 reappeared.

This time, I tried to trade in my still under warranty phone for a new one. Apple said no, we still have some things to try. This time I spoke to a very nice lady i will call CR, who is the Apple Care iOS Senior Adviser. This go round, we backed up my photos, contacts, and music to the iCloud. She wiped the phone clean, and destroyed (deleted) all of my past backups on iTunes. She added brand new Apple software, then downloaded the photos, etc from iCloud.

Two days later, my mother called again! (Same returning call log).

This is CR's latest reply on July 29:

"I will be submitting this to our engineering team now. Thank you for checking your devices. Again, I think this emerging issue could possibly be related to iCloud drive. For now, turn OFF iCloud drive on all your devices. Settings>iCloud>iCloud drive. Remember iCloud drive is not the same as iCloud, it is part of it. So you can leave iCloud ON, but just make sure you turn OFF iCloud Drive on all your devices (I have an iPad and iPod as well). Then once you turn iCloud DRIVE off on all the devices, delete your call history again and leave it turned off. If I am correct this issue will follow you with a new phone. I did look at your attachments and I do see that this is an emerging issue. I appreciate your cooperation while we get to the root of the problem"

Best Regards

CR

Apple Care iOS Senior Advisor

Note: The attachments that CR looked at is a PDF of all the replies that each of you have written. So Apple is DEFINITELY aware of the problem. If I hear any good news, I'll come back and post it here for all to read.

Same problem here. Glad I'm not alone. I am also seeing the same issue in FaceTime on my Mac and I'm sure it's all an iCloud Drive issue (which I will turn off). Hopefully the issue will be corrected in a future software update.

Just as an update, since I turned off the "iCloud Drive", I have NOT had this problem again. My only question is what features am I missing by having the iCloud Drive in the off position?

JJust happened again today. Obviously Apple support is not helping. Please Apple help us

I will try this -- with the same question about what the iCloud Drive was doing to help me.

I hope this cures the annoying problem.

same issue exactly happened to me, but it's confirm in ios 8.4 they are sync recent call , hope the can disable the feature or give us option to disable in the the new IOS 9

jkannon September 15, 2015

I've been having the same problem for a while now. One Missed Call is 345 days old. It is also happening with a couple of old Facetime calls. Apple, please fix this bug! It's very annoying!

I want to bump this thread. I'm using my Apple ID on three devices and I still have the issue.

The iCloud Drive theory cannot be correct because I have calls in that list that happened before iIOS 8 !!!!

The oldest call that is reappearing in the recent calls list is from 2014

My phone just started doing this today. I am going to contact Apple support tomorrow to see if they have come up with a fix. If I am told anything different that what is posted here I will post an update. Glad to know I am not alone even though it is quite annoying.

I just started having this issue again. It seemed to resolve itself for a few months, but since upgrading to the new 6S+. I've had this issue pop up multiple times in a day. Please let us know what Apple Support says!

Exact same problem!

I spoke with technical support They are aware of the issue and trying to come up with a fix. They couldn't give me a time frame. Mine will now not let me clear recents. I have to clear them through missed. Hope they fix this soon. Annoying!

I turned off my iCloud drive about an hour ago and so far the ghost calls have not come back. I will repost if they do. I'm running 9.0.2 on an iPhone 6.