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Has iTunes match gone haywire?

My music artists are all over the place, I noticed it this morning. Just out of blue on all my iOS devices. It makes no difference if the metadata matches for artist, album artist, sort by artist, sort by album artist, ensure compilation is unticked. Many songs are coming up in strange places on the artists view in the iOs devices. Lots of entries under various artists popping up. I have a list of cliff Richard four times under artist as an example - its just crazy. Happened out of nowhere. I only really noticed earlier as back to work started listening to my songs but ic ould of been at the weekend it went all wrong. My iTunes library is perfectly sorted. anyone else seeing strange entries crop up amid their artist list. Could the impending Apple Music be wreaking havoc with match?

Posted on Jun 22, 2015 11:22 AM

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Posted on Jun 22, 2015 11:37 AM

Something is seriously wrong with it. All iOS devices are showing split artists despite perfect metadata. I even checked the artist list in iTunes view and they display correctly on here. Adam and the Ants as example shows FOUR times. A single album is split under the four listings. in iTunes I just highlighted all the songs to ensure I re-edited the artist and album artist correctly and was exactly the same. I also ensure compilation was unticked, yet no diff.


restarting match on the ios devices makes no diff either.


This is madness

290 replies

Jun 30, 2015 7:03 AM in response to alexander.reyes

To be honest, I think most apps / services of this nature operate on this basis. It's pretty crap, but not by any means unusual unfortunately. Thing is, you can back up all you like, but you can't easily reverse a software update on an iDevice!


What would be useful, if such a thing exists, is a program / app for music which works like iTunes, but works properly, and with any device. I think Amazon have something like this - I remember using it before iTunes Match came along, and one of the good things about it was that if you bought a CD, you automatically got a digital copy of your music. Maybe worth looking into for streaming. Not sure if it would work in terms of downloading the music to devices, but it's maybe worth looking into.

Jun 30, 2015 7:12 AM in response to Scottyboy99

Just had a call from my Senior Tech Advisor in California a day earlier than expected. Still denying a widespread issue but appear to be looking into mine further:


  • Wanted clarification on whether it is just 'various artist' albums that are affected
  • Want to put my iTunes into troubleshooting mode to try and replicate the issues at their end


I am not home to do this until later in the week and have again pointed out this appears to be iOS8.3 specific and that I will be getting 8.4 when available today to see if this fixes the issue.


We are scheduled to talk further at 19.00 on 2/7/15.

Jun 30, 2015 7:41 AM in response to rebeccajn

Cancelled my Macbook Silver 512gb order this morning. Didn't need it but didn't mind adding to my laptops.


I have five active iPhones for my vehicles mainly because of match. Noticed that because of the scrambled libraries that the sound systems can not return the proper albums in their entirety. Search is now useless.


The days of buying new equipment from Apple just because it is the latest thing out are coming quickly to an end, as I see Apple go from great to worse.


@Apple, nice way to alienate your customers and their wallets that have been with you since the beginning.

Jun 30, 2015 7:49 AM in response to PaulyWall

I'm pretty anal about my iTunes collection and have fought with it many times as I tried to store it on a NAS and had these very same issues of corrupted data etc. (finally moved it locally).


I do think some are overreacting though...


Even so, Apple has disregarded the Match system for far too long... its a great service (when it works) - they need to pay way more attention too it. I'm not even convinced I'll like the new Music service, as I'm particular about my albums and songs and when I hear them - I don't care for someone else to try and tell me when to stream music or what I might like based on something else.


I'll hang tight but for now made a backup of my local iTunes as usual just in case something goes bad and will give Apple some time to fix this before I overreact.

Jun 30, 2015 8:03 AM in response to lundejd

Apple should NEVER allow this sort of thing to happen. Their organisation lacks adequate testing and quality control. Getting things to market quickly and making huge profits seems to be more of a priority than getting the product right, and making the user's experience better. In the beginning, Steve Jobs knew this. He knew there were other similar things out there to his. He knew his product was more expensive. BUT - he also realised that people would pay for quality.


Apple's products are very good quality items. Their software is innovative and fresh. Their quality control, and apparent lack of attention to detail will eventually hit them - especially if someone brings a viable alternative to market. If any company is considering that, now is the time.

Has iTunes match gone haywire?

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