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Scottyboy99 Author

Level 2

205 points

Has iTunes match gone haywire?

My music artists are all over the place, I noticed it this morning. Just out of blue on all my iOS devices. It makes no difference if the metadata matches for artist, album artist, sort by artist, sort by album artist, ensure compilation is unticked. Many songs are coming up in strange places on the artists view in the iOs devices. Lots of entries under various artists popping up. I have a list of cliff Richard four times under artist as an example - its just crazy. Happened out of nowhere. I only really noticed earlier as back to work started listening to my songs but ic ould of been at the weekend it went all wrong. My iTunes library is perfectly sorted. anyone else seeing strange entries crop up amid their artist list. Could the impending Apple Music be wreaking havoc with match?

Posted on Jun 22, 2015 11:22 AM

Top-ranking reply

Scottyboy99 Author

Level 2

205 points

Posted on Jun 22, 2015 11:37 AM

Something is seriously wrong with it. All iOS devices are showing split artists despite perfect metadata. I even checked the artist list in iTunes view and they display correctly on here. Adam and the Ants as example shows FOUR times. A single album is split under the four listings. in iTunes I just highlighted all the songs to ensure I re-edited the artist and album artist correctly and was exactly the same. I also ensure compilation was unticked, yet no diff.

restarting match on the ios devices makes no diff either.

This is madness

View in context

290 replies

Jun 27, 2015 7:35 PM in response to NZMarke

Another post basically saying that I, too, have been having this problem since yesterday. It is also affecting Apple TV -- browsing albums on ATV shows the same mess (split albums, wrong artists, etc. etc.) as on my iOS devices. Oddly, some of the album art has been replaced with incorrect artwork even in the iTunes library on my Mac!

At least there have been some amusing combinations on the ATV -- Rolling Stones performing Brahms chamber music, and Adele performing Aqualung, with cover art from an album I don't have ...

I guess I could always delete all the music on my iPhone (about 6100 tracks) and then sync with a wire from my Mac, but that process has never worked flawlessly either.

Jun 28, 2015 1:12 AM in response to Scottyboy99

Just wanted to chime in and tell everyone; yes, I have this problem too.

Artists are being divided into several entries.
Some solo artists associated with one band are suddenly appearing next to their old band (Mark Knopfler adjacent to Dire Straits etc.).
Various artists records also appearing, seemingly, at random next to other artists.
Erroneous album art is appearing. For instance, Gimme All Your Lovin' by ZZ Top is clearly from the Eliminator album (and I have this information in my Itunes), but Itunes Match suddenly put some weird collection cover on that tune.

What are you doing, Apple? Fix this!

Dreamboy

Level 1

9 points

Jun 28, 2015 3:25 AM in response to Scottyboy99

I've just came to the support forums after noticing this problem. I see it's a wide spread problem. But in my case I've noticed it in a different way. I use Apple Remote app on my iPhone and iPad to control my AppleTV and play my music on it using iTunes Match. I've found that all the albums and artist are also screwed up on my Apple Remote app.

Jun 28, 2015 4:15 AM in response to Dreamboy

Same Issue - everything showing correctly on my MacBook but my iOS devices are screwed. Tried a full restore...same issues. Getting tired of this kind of service for something that I pay for!

Jun 28, 2015 4:32 AM in response to Scottyboy99

Been watching this thread after first doing heaps of testing and reporting on macrumors forums.

Have a support chat logged now and am waiting for a response.

AFAIK, this is limited to:

IOS 8.3

(possibly) songs that iTunes Match as being by a different album artist. Or when an album has songs that have an album artist AND another track, no album artist. However I am unable to replicate this manually, so cannot speculate this is an Apple Music preparation issue.

terenlih

Level 1

0 points

Jun 28, 2015 4:38 AM in response to Scottyboy99

I'm having exactly the same problem on my iPhone and iPad! It's just been like this for a few days!

Jun 28, 2015 4:42 AM in response to wiidsmkr69

I'm on to support as well at the minute - worse than useless...switch phone on/off, turn ,such on/off. When I asked them if they were aware of a major issue, response was no and that I was the first person calling. Bored with this so tweeted the head honcho

Jun 28, 2015 4:41 AM in response to Scottyboy99

Wondering if we could all be honest to try and figure this out
Ill admit, my library is 99% pirated** , and I have ALOT of duplicate artists compared to my brother who has no issues (all iTunes bought music).

** Obligatory and honest statement .. "I make myself broke going to concerts and buying merch to support the artists I love. Please don't flame me

I could be wrong, but I think Im onto something. I suspect this is an Apple Music prep issue, and is affecting the way Apple is handling our non-tunes sourced content on iOS8.3

Jun 28, 2015 4:44 AM in response to wiidsmkr69

My library is 100% legit. And 50% is purchased from iTunes. I'm actually seeing MORE problems with purchased content.

Jun 28, 2015 4:46 AM in response to wiidsmkr69

Not for me - I've got music bought from the iTunes Store that's being wrongly split up or showing against the wrong artist. Library on my MacBook is working perfectly...it's something to do with iOS accessing the cloud.

rabenson

Level 1

8 points

Jun 28, 2015 4:46 AM in response to Scottyboy99

Same here - when apple mess up they really do it big time!

Jun 28, 2015 4:49 AM in response to bravewolverine

Dam, thought i was onto something 😟

terenlih

Level 1

0 points

Jun 28, 2015 4:52 AM in response to Scottyboy99

Just look at the mess Apple put me in:

Jun 28, 2015 5:02 AM in response to terenlih

I really do think is due to Apple Music preparation.

Makes me a bit nervous, considering a lot of content has been "uploaded" in iTunes match even though theres an exact match in the iTunes store.

Sigh. C'mon apple, I own a lot of your products and badly wants this to work

Jun 28, 2015 5:57 AM in response to wiidsmkr69

Latest on support call - escalated to a senior support guy who's asked me to switch off match on all devices, including macbook, and then switch it back on the macbook first to try and force a refresh of the metadata....now been stuck for over an hour on 'waiting for apple to deliver your iTunes match results'...

Has iTunes match gone haywire?