Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Missing artwork after upgrading to iOS 8.4

Having updated my iPhone 5S to iOS 8.4, all the artwork for my music has disappeared on the new Music app except for the few tracks I've bought from iTunes. Anyone else having the same issue and have a way to get my artwork back onto my phone?

iPhone 5s, iOS 8.4

Posted on Jun 30, 2015 1:12 PM

Reply
Question marked as Best reply

Posted on Jun 30, 2015 2:38 PM

Disappeared here as well. I have an iPhone 6 plus (128Gb).

Initially I was seeing the covers. Then they were gradually replaced by the empty icon with two notes.


This seems a bug in the new Music App. Apple was never able to correctly program the management of the database of tracks in the music app and this is no exception. QA is very poor nowadays. The programmers apparently cannot whip up correct algorithms.


Roberto

51 replies

Jul 3, 2015 8:35 AM in response to Roberto Avanzi

Roberto's solution worked for me, though it took me a few mins to figure out what exactly I had to do at step 3, so thought I'd clarify:


3) launch iTunes 12.2, click on "My Music" (top centre), then the down-arrow selector at the top right of the window (may say Songs / Albums / Artists / Genres / Composers depending upon how you set it previously) - choose "Songs" - tick both "Show Artwork" and "Always show" in the dialog box (guess this forces iTunes to realise it has artwork for your songs).


I should add that I did not follow step 1 (Disable Apple Music) and it still worked for me - but I do have iCloud Music Library switched OFF. Also, I undid step 3 afterwards (cos who wants to see artwork in a list of thousands of songs?!?) and synced again, this caused the artwork to vanish on the iPhone, but syncing one more time brought it back - go figure...


Thanks Roberto!

Jul 10, 2015 9:10 PM in response to StrayKatt

Like you I am meticulous about tags and album art. I can't imagine how much time I've spent getting album art from Amazon and other sources to add to my songs. I'm so frustrated right now that it's mostly all gone. Will it ever come back? I doubt it. Apple really ****** up this time and I'm ******.

I've recently discovered Spotify which I'm getting to know. I like what I see so far!

Jul 11, 2015 10:11 AM in response to mogzilla

The TL:DR version - the problem may go beyond artwork not syncing; all music syncing may be screwed up.


I have the "missing artwork" problem. I have three devices, and learned that the problem occurs when you sync with iTunes. My iPad was the only device that still had artwork - and I rarely sync it to iTunes. So I plugged it in and did a sync - bam! Artwork gone.


I tried a bunch of fixes on my Mac; permission fixing, disk repair, etc. I even moved my entire library from my external hard drive back onto my internal drive; no dice.


I also noticed that I could no longer retrieve artwork in iTunes in certain cases; bought Veruca Salt's new CD "Ghost Notes" and got an error when trying to retrieve the artwork after ripping it. As a test, I have a Mac Mini that I don't use iTunes on (but had done the 12.2 update on). I copied my entire music library to the mini and then did an artwork retrieval; I got a lot of artwork, but not for "Ghost Notes". I checked around and saw several other cases were I couldn't get artwork, even though the album was available on iTunes, and I had been able to get it in the past.


Even worse, I tried to sync "Ghost Notes" to all three of my devices; it wouldn't go (the songs never transferred, and "waiting for changes" took forever). Eventually I wiped my music library on my test device (this time, an iPhone 4s) by disabling sync. For some reason, my purchased music stayed on the device (all of which had their artwork), so I deleted them manually from the phone. I then copied over seven Veruca Salt albums; with the exception of "Ghost Notes" they all have their artwork.


Funny thing; I can still sync TV shows and apps, no problem.

Jul 11, 2015 7:38 PM in response to assault_is_eternal

Wiped my iPhone. Set it up as a new device, copied over apps fresh (no restore). Copied over a few TV shows, no problem. Started the music; I decided to do it a little at a time - first I did 50 songs - they transferred over, and the artwork was there. Worked my way up to 4000 songs at a time. Things were going great, stuff was transferring over fairly fast (I encode my music as Apple Lossless, then down convert to 128kbps)


Once I hit 148,000 songs the "applying changes" notification started to crawl. None of the music transferred over. When I look at the music "On my device" in iTunes, all the songs that I tried to transfer are greyed out.


I seem to recall an issue with large iTunes libraries and the iPhone 6+, maybe this is it again.

Jul 12, 2015 7:33 AM in response to mogzilla

I downgraded from the first week since they allowed it, but something bug happened after a few days that forced me to restore back on 8.4. During the process of resyncing everything my Artwork showed up again somehow ON 8.4 O_o


So mine happened oddly, but I am happy. I do think that one of the comments here to remove all your songs and resync everything will help though.

Jul 19, 2015 6:36 AM in response to senandrew

After updating to iOS 8.4 on iPhone 6 plus, about 80% of my non-itunes purchased tracks had their album artwork erased. Also, the artist banner photos disappeared as well. I manage my music manually and even installing the latest iTunes didn't help anything. I really don't want to re-add album art to 64gb of music. None of the suggestions in this thread have worked. As a last resort, I'm thinking about wiping my iPhone and iTunes libraries and starting over again. This seems to be a necessary requirement these 😠

Missing artwork after upgrading to iOS 8.4

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.