Music streaming slow for anyone else?

Since I changed my DNS servers everything is working like a charm and I'm happy with that.

Although I still believe it's something with the Apple servers. These servers are in the news lately due to the App store problems where the App store is offline and the labels of the apps aren't shown properly.

So, maybe the change of my DNS servers was pure coincidence and thus I still haven't got a clue what was causing these problems. I hope it gets resolved quickly.

I do know that the new iOS 9.2 is focussing on the music app and I expect a new iTunes around the release of OSx 10.11.2. There is hope!

I also had many problems with chopping music playback and very slow response times. Not only on my Mac but also on my brand new Apple TV 4. There were times when playback was quite ok but at other times it was really bad and it was frustrating.

Yesterday I called the support and they asked me to change the DNS server entries on my Mac and on my Apple TV. Since then Apple Music runs smooth, fast and I'm not facing any issues until now on both devices.

I removed my "local" DNS server completely from the list and I'm using the following DNS server now:

8.8.8.8

This works fine for me nevertheless I still do not understand why the changed DNS server is solving the issue ...

the issues are back today unfortunately :-(

i mean stops and skipping of tracks...

Hate this ****. It's completely spoiling my mood from day to day.

Yep, here it's back as well.

Same here. 50 MBit/s internet connection, songs sometimes loading for half a minute or not playing at all, stops and on. iTunes on OS X, iOS 9.1, ATV 4. Same problem on every device...

Come on Apple, why!??

I experienced all of these b-b-buffering problems to begin with, but Apple Music has been working perfectly for me for about two or three weeks now. I have no idea what went wrong, then right.

I’ll add a new twist to this. (Or maybe not? I’ll admit I haven’t read all 11 pages of posts!)

Apple music has always worked more-or-less fine for me on my MacBook and iPhone. But I’ve just bought one of the new 4th gen Apple TVs — in part specifically to play Apple Music in the living room — and I experience the exact same issues discussed in this thread on the Apple TV … and only on the Apple TV!

Since the Apple TV gives a graphical indication of how it buffers a song, one can actually see what happens: Either it buffers an average ~3 minute song in ~2 to 3 seconds (on my ~32Mbps line), or … it just churns there waiting for it to start, and if it then does start it loads it in tiny chunks, usually too slow to keep up with playback.

I’ve not had a single issue playing video on the new Apple TV, whether from iTunes, Netflix or YouTube. It’s just Apple Music that’s causing the issues.

Hi.

Same here - aMusic works fine on my iMac and iPhone. I just bought a new apple TV - and music is unusable because of constant buffering problems. Such a same - music looks great on the new ATV hardware. 😟

As it's obvious these problems are to be fixed by Apple at their end, has anybody successfully asked for a refund, or extension of their payed subscription?

I would think that if millions of all over the globe asked for an extension this would actually help Apple get their act together.

I don't believe Apple would refund heaps of users just because it doesn't work for you..... ISP's don't do that just because of an longer than usual outage..

But i wish they did.... trouble is, everything is "final" now-days regardless what happens and it *** big time..

I have successfully being credit back for apps on the app store i "mistakenly" purchased but Apple may not care for a few users... WHen you start talking hundreds of users that's different, so it would only be an extension..... Even that may be going a bit far-fetched. The obvious way would not use Apple music..

Allot of uses have switched because of this to Spotify..

I have not had any problems but then i don't use AM on iOS, just on Mac..... have since i'm using iTunes version 12.2.2, i refuse to upgrade to 12.3 because thats where all these issues started from, i have been ok....

Maybe i'm just a lucky one... but its clear Apple servers have issues.

What i don't get is why Apple didn't actually do any testing before they launched this service ? The amount of people having issues and wide-spread suggests they did nothing, and rushed it out the door at WWDC, only finally 5 months later and into paid subscription, they are only JUST managing to start *fixing* stuff... 5 months 😝 Why didn't they start fixing problems a week in on the free trial,, that's what the free trial was for i would of thought...if they couldn't do anything better.

I don't know where you live, but in Europe, nothing is "final". If you pay for a product or service and it's not working as described by the party that sold you the product (not the party that produced the product!), they are entitled to either fix, compensate or re-emburse you, as long as the cause of the fault is on their end.

Even after the warranty period.

Hey raffalsky

I’ve tried what some others in this thread have suggested, and changed the DNS server setting on my new Apple TV to one of Google’s public DNS servers (8.8.8.8). So far… it seems to have done the trick!

Hey.

Thanks, just tried it, works so far 🙂

Note that you are changing the DNS server to Google's. So, you are giving Google even more insight in what you're doing online. They will store every request you make online and link it to your IP address.

It just doesn't make sense that you should change DNS server to use Apple Music.

I haven't changed any settings and the service is now working fine for 4 days for me. I'm still convinced that some of Apple's servers are misconfigured and depending on your network (and possibly DNS settings) you're connecting to an affected server or not.