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Level 1

8 points

Music streaming slow for anyone else?

Since the first day, Apple Music streams (any song or station) have been incredibly slow. At first I assumed it was from high initial demand, but even now, most of the time the service is barely working for me. I'd estimate that 10% of the time things work perfectly, but 30-40% of the time songs can take 30 seconds to a minute to start playing, then they play choppy (as in not buffering enough). The other 50% of the time nothing even starts playing.

The obvious culprit might sound like my internet connection, but I can say that I don't have problems streaming online videos or Spotify – ever.

Restarting iTunes and my computer doesn't seem to improve the situation either.

Anyone else having issues?

Posted on Jul 6, 2015 4:19 AM

Best reply

sstavale

Level 1

9 points

Posted on Jul 9, 2015 9:18 AM

Hi,

Same Problem Here! And now it is happening in all my devices, iPhone 6 and 4S, iPad 3, iMac and MacBook...

At first everything was OK... This issue has started for a couple of day ago.

My Internet is fast (100mb/s), and I verified that the TuneIn and Spotfy are working perfectly!

So definitely the problem is in the Apple Music!

😟

View in context

194 replies

Oct 23, 2015 12:36 PM in response to Rob Keller

Same here. Apple Music is unusable as it is now. 😟

I hope they fix it soon.

vlad_ste

Level 1

0 points

Oct 23, 2015 12:37 PM in response to Rob Keller

SLOW SLOW SLOW. Slow to stream, slow to download if you want to be able to play the files locally. I want to know if/when this problem will be fixed.

Oct 23, 2015 12:50 PM in response to Rob Keller

Exactly the same here in Russia

10.11.1

andynno

Level 1

8 points

Oct 23, 2015 3:59 PM in response to MartinMM

I started having the problem with the iOS 9.1 and the latest OS X release. It really is disappointing that Apple doesn't admit they have problems with the Apple Music service. All their services (Apple Music also) are marked green. Really? We are waiting for a public statement and some explanations.

Apple should refund all the paying customers for the service!

Oct 24, 2015 1:34 AM in response to winzclav

Done that!

RM64

Level 1

0 points

Oct 24, 2015 4:15 AM in response to ILYA GONCHAROV

It seems to be a worldwide thing, also here in Holland

Music stops (hiccups), very slow streaming also downloads in App Store are slow since I updates El Capitan en iTunes lats wednesday (Grrrrrrrrrr!!!!)

Oct 24, 2015 4:18 AM in response to RM64

Yup and yet those arrogant arseholes still show everything as fully functional on their website.

Oct 24, 2015 4:59 AM in response to keogh

I just went to my invoice and clicked the 'report a problem' link in order to request a refund and, surprise surprise, the purchase is conspicuously absent from the list of purchases, so it is impossible to cancel it or obtain a refund.

macsync3

Level 1

38 points

Oct 24, 2015 7:05 AM in response to Rob Keller

Same here, Apple Music is not fit for purpose - very disappointing !! Maybe they should divert some funds away from the new campus building and buy some new servers !

Oct 24, 2015 7:17 AM in response to macsync3

Same for me. Can't play a single song without it pausing a couple of times...

lunat1k

Level 1

0 points

Oct 24, 2015 7:53 AM in response to Rob Keller

I don't want to write a simple '+1' post, but seems that it is the only thing to do.

A few days ago Apple Music started stuttering on all my devices, I live in Russia. Is there any way to write to Apple Support about it?

Oct 24, 2015 8:29 AM in response to lunat1k

I went to Email Help, chose 'App doesn't work as expected,' wrote the following, and within a couple of hours was told I would receive a refund. They obviously know how bad it is and will refund no questions asked. Kudos for that at least, I guess.

I would like to report a problem with my Apple Music subscription, and, ultimately, to receive a refund. However, when I click 'report a problem' on my email invoice, that purchase is not listed.

rat-72

Level 1

0 points

Oct 24, 2015 5:45 PM in response to Christopher Ivins

At this point just there is only one thing I can do and just did - UNSUBSCRIBE. Apple's advice to me was to make lists offline available, which of course works but I do not think it is the right solution. SPOTIFY is working seamlessly I repeatedly mentioned but still Apple thinks the internet connection is the issue. They are clearly wasting my time with a bad product. Go to your account and look for the very small option Manage Subscriptions.

Oct 24, 2015 10:49 PM in response to rat-72

i have to think they're working on this right now. something is clearly jacked up and they'll figure it out and fix it. at least as a shareholder and subscriber to this service i hope that is what happens. if it doesn't in a few days, i'll unsubscribe. same situation with me as with others: everything else works fine on the internet. in fact, streaming from iTunes movies through apple tv works fine as well. i have a 40 mb/s connection and i am streaming less well than i did 15 years ago with a slow connection. whee

RM64

Level 1

0 points

Oct 26, 2015 9:46 AM in response to Warren Anderson

at this moment everything workss fine over here, no hiccups, fast streaming etc.

Hopefully this will stay for the rest of 2015 !!

Music streaming slow for anyone else?