Music streaming slow for anyone else?

Very frustrating! Sometimes it works, sometimes it doesn't.

But Apple bills you for a bad service right on time!

Very poor customer support also... disappointing.

I have reported having problems with the service. Several times.

They eventually told me to put my account in troubleshooting mode giving me instructions to do so.

Since the instructions were bad I wasn't able to do anything and now they don't answer anymore.

It seems the Apple in the "Apple Music" starts rotting and beginning to stink...

Same issue...

Sometimes it works perfectly, sometimes it's just doesn't.

So frustrating.

Weirdly enough, seems to work ok when on 4G but slow and choppy on wifi. (I have 38Mps download speed and all other services work just fine, so it's not my internet)

I'm on BT in the UK, I don't know if it might have something to do or not. But it's weird it works ok on 4G and not on wifi.

It's been like that for weeks, but now that I got an Apple TV it has become much more obvious, as before I used to download albums on my Mac and play them from iTunes, but now when trying to stream from Apple TV, it's driving me insane!

Sometimes the same track loads perfectly on my iPhone, but just doesn't stream on Apple TV. same wifi.

Let's hope it gets sorted soon.

At certain times buffering just enough to cause annoyance. and this is over DSL connection.

This is exactly the problem I am having - no stuttering, but more often than not, after finishing a song, it refuses to play the next track, before finally giving up on that track and playing one further on down the playlist. I can't figure out whether it is an Airplay issue or just Apple Music being ridiculously poor, but given it is doing it when air playing to both my amp and Apple's new ATV4, my money is on Apple Music. I've had enough now and am canceling as Apple seem reluctant to even admit there is a problem. Can I get a refund on the month I've just paid for?

To answer my own question, they did give me a refund, so fair play to Apple for that. I will have to check back a few months down the line as I really do want to use them, but listening to music is incredibly frustrating when you don't know if the next song will even play. Reluctantly back to Spotify here.

Could it maybe be the DNS server that's causing these streaming problems over WiFi?

I just got a tip on a Dutch forum that it possibly could be the DNS server of my ISP.

no , its not DNS issue... Google's DNS. OpenDNS, and my own ISP's DNS all result in the same slow down...

Its Apple's servers for sure..

Where are these CDN's i kept hearing about ? not likely that's gonna help much if Apple doesn't have the bandwidth to keep up with the ever increasing users to their services alone either.

i've seen other forums, here in Australia, blaming slowness between Singapore and Australia as the culprit. but i don't by that.... if it was, then it would also be affecting allot more stuff, than just Apple alone. since most, if not all, international traffic does go via Singapore in our case anyway.

I'll still say it is probably a mixture then of Apple and iTunes.

For example,,, i could play song after song on Apple music with zero buffering at all... then i get to one song which will start buffering at least 1/2 the song from the start.

then it'll be ok again for another 3 or 4. Add this to the fact songs even refuse to play and at time the "you are not connected to the internet." can can be temporary solved by either signing out sometimes and signing back in, attempting to play other song(s), and just hitting "play" again, it still comes down to iTunes.

However the fact that also happens as well on the new Apple TV 4 i've heard too, suggests its a mixture of both server side, plus client side.

Sae problem here. I live in Germany and the playback is very choppy and it's frustrating.

Having had these problems a week ago also, I can say, that it is working fine for me now for the last week. It takes about three seconds for a song to start playing within Apple Music and it loads very fast then. So no choppy playback any more.

I also live in Germany. I am in the south, maybe that's why it works;-))

Same problem with all my Hardare iMac, MacBook Air, on (latest OS X and iTunes releases) and on iPhone 5s and iPad mini II (also latest software releases).

Buffering extremly slow. playback stops all the time, tracks in the playlist are being skipped and so on ... (50Mbit/s VDSL Germany)

Funnily enough, since I posted here on Friday, it's been working perfectly, with fast buffering and no playback cuts...

Let's hope I don't jinx it by posting this. 😉

My guess is that, like many of you have noted, is something to do with Apple servers. Having said that, the DNS theory seems possible as well. That would explain why it generally works fine on 4G but not on my wifi network.

If I run into the issue again, I'll try changing my DNS settings on one of my devices and see if makes any difference.

I usually find between 1am and 3-4pm to be fine. Come evening Apple Music falls over. Let us know how it is in the evening.

I’ve just played several songs no problem, unlike the previous fortnight where song took ages to start playing then would only play tens of seconds and stop.

Apple Music must have a serious server problem when you read all this comments.

Here in Germany I have a 200 MBit/s line and even on bad days 100 MBit/s. But Apple Music is stuttering, stopping and sometimes not loading in iTunes the next song.

Annoying. 😟 You can count on one finger when Apple Music is playing smooth.

The problem was with OS X 10.11.1 and also now with 10.11.2 Beta and iTunes 12.3.1.23

It's not a bandwidth issue. Apple will not be overwhelmed by the number of users so their server capacity will not be the problem. If that were the case, more people would be complaining about this issue as it would make Apple Music unusable for the majority of people. I still think it's only some servers that are affected, causing a problem for a small group of users.

After being unusable for me for 5 days, it now has been working flawlessly for 3. On both OSX and iOS. No explanation on why or how. Guess I'm now connecting to a different server.

Apple Support mailed me that they were still investigating, 6 days after my first complaint.