Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

1 points

iOS 8.4 rear camera freezing

Hi everybody,

Is anyone else having this same issue where the iPhone 5S rear camera freezes or does not respond (showing a black screen) on iOS 8.4.

The camera does not work on any of the other apps that uses the camera, such as Instagram, Whatsapp, and even iMessage.

I have tried switching the phone off and on, resetting the phone (hard reset), clean restore to no avail.

If anyone has successfully solved this issue, please do share it with me.

Thank you.

Regards,

iPhone 5s, iOS 8.4

Posted on Jul 6, 2015 9:13 AM

Best reply

Den Haes

Level 1

5 points

Posted on Jul 7, 2015 12:41 AM

Hello jleen88, and Apple Community

I also have the same problem. It looks like the flashlight isn't working either.

rgrds

Den Haes

Iphone 5s, iOS 8.4

View in context

75 replies

Lady D.

Level 1

0 points

Jul 15, 2015 3:54 AM in response to jleen88

First I have an Iphone 4s and it's useless because the WIFI greyed out! And now I have another useless Iphone; 5s because the camera freezed 😕

Painfull fact since I moved from the Netherlands to Curacao; no service at this island!! So I am furious and very sad at this moment!

Goodbye money, goodbye Iphones!! 😠

Jul 15, 2015 4:27 AM in response to jleen88

iOS9 Public Beta and 8.4.1 Beta don't fix that problem 😟

pichulon

Level 1

0 points

Jul 15, 2015 1:56 PM in response to chrishoo

Its seems that its a connection related problem. (WEIRD)
My girlfriend's Iphone5s had the same trouble, she reinstalled from scratch and everything was working properly until today.
Camera fails again.

We tried switch on and off the Airplane mode to force restart the connection and, magic. It works!

Thanks @chrishoo for the key clue

Jul 15, 2015 2:36 PM in response to pichulon

so what you done exactly?

chrishoo

Level 1

0 points

Jul 15, 2015 10:45 PM in response to Pavlik1510

switching on then off airplane mode only works if there is internet connection - basically I have moved to an area with better internet connection and im forcing the phone to reconnect to the mobile network. I'm glad this has worked for some.

One other thing, is everyone here using icloud photo? Just wondering if we all swich off icloud photo for the intances where there is poor internet connection that might solve the problem? (Of course switchint it back on when there is good connection - backing up is important!)

Jul 16, 2015 1:07 AM in response to chrishoo

WHat you imply for 'internet connection - Cellular Data or Wi-Fi???

Vikdelhi

Level 1

0 points

Jul 17, 2015 11:10 AM in response to jleen88

I too have this issue but my Iphone's front camera is not working shows a blurred image & while switching front front to back camera or vice-versa phone hangs completely i am using Iphone 5S. Please helps support team it spoils the entire good things we have for Apple.

Jul 18, 2015 11:34 AM in response to jleen88

Ok wen't to apple today and they replace my phone without anything. 8.4 broke somehow my cam!

Jul 18, 2015 12:31 PM in response to Pavlik1510

Паша, тебе бессплатно поменяли iPhone? Гарантия действительна?

jleen88 Author

Level 1

1 points

Jul 19, 2015 4:12 AM in response to Pavlik1510

Hi Pavlik. May i know which country you are at and what was done to conclude that a replacement is necessary?

Jul 19, 2015 6:48 PM in response to jleen88

I'm having the same issue!!!

My flashlight and camera stopped working after I upgraded to 8.4

I can see after reading these forums I am not the only one.

Apple please address!

mikehad

Level 1

0 points

Jul 21, 2015 10:35 AM in response to Kenmacdesign

I'm also having this kind of issue.. this is really frustrating.. I have done all the necessary recommendations such as turn off, reinstall, restore iphone, etc. Seems that the only way to fix this issue by downgrading our ios back to 8.3. The weirdest thing is that this case doesnt apply to everyone, only the lucky people like us, in this thread. Apple, please fix this immediately.

Jul 21, 2015 2:55 PM in response to mikehad

Guys, got the same problem. I finally found a solution. You need to install from App store an app like Awsome Camera and your camera will work again. it is clearly a software bug. I had tried everything before that. Regards from France

Jul 21, 2015 3:04 PM in response to Denis_from_Paris

DIdn't work for me

Jul 21, 2015 11:55 PM in response to C525Pilot

You need to restore all settings. Sync up. Then Perform an IOS 8.4 restoration. synch up again. Then install Awsome camera. Launch it once. It works

iOS 8.4 rear camera freezing