You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

jleen88 Author

Level 1

1 points

iOS 8.4 rear camera freezing

Hi everybody,

Is anyone else having this same issue where the iPhone 5S rear camera freezes or does not respond (showing a black screen) on iOS 8.4.

The camera does not work on any of the other apps that uses the camera, such as Instagram, Whatsapp, and even iMessage.

I have tried switching the phone off and on, resetting the phone (hard reset), clean restore to no avail.

If anyone has successfully solved this issue, please do share it with me.

Thank you.

Regards,

iPhone 5s, iOS 8.4

Posted on Jul 6, 2015 9:13 AM

75 replies

John M08

Level 1

0 points

Sep 19, 2015 11:50 AM in response to jleen88

Hola chicos . Les voy a comentar todo lo que hice para solucionar el problema de la cámara . Yo en ios 8.3 no tenia ningun problema hasta que actualice a ios 8.4 .. Pasaron algunas semanas hasta que salio cydia para ios 8.4 .. entonces se me ocurrió instalar el tweak iCleaner Pro y active la opción de " Dependencias sin uso " y a continuación puse a limpiar mi dispositivo .. También instale la app Camera Awesome . Me di cuenta que ya había funcionado la cámara pero desde ese momento no pude instalar ningún tweak hasta hoy . No se si fue suerte mia pero funciono lo que hice .. Ya llevo 2 semanas y sigue funcionando la cámara .

Sep 22, 2015 5:50 PM in response to jleen88

I had the same problem with my girlfriends 5S. She missed the 8.4 update but we did iOS9 and that's when hers started. After some researching, I found the solution (for her phone at least). Remove the phone from the case and gently press down on the camera lens. I pressed around 4-5 times and opened the camera app... VIOLA!

I hope this works for you all!

Den Haes

Level 1

5 points

Jul 7, 2015 12:41 AM in response to jleen88

Hello jleen88, and Apple Community

I also have the same problem. It looks like the flashlight isn't working either.

rgrds

Den Haes

Iphone 5s, iOS 8.4

manujohn

Level 1

0 points

Jul 27, 2015 11:05 PM in response to jleen88

Hi,

Same issue with my 5s, after update 8.3 to 8.4 rear camera is freezing, front cam is OK.

I did all tips and tricks but doesn't work 😟.

jleen88 Author

Level 1

1 points

Jul 7, 2015 8:46 AM in response to Den Haes

sorry to hear that, but it's good to know that i'm not the only one having this issue.

hope apple does something about it soon.

Regards,

jleen88 Author

Level 1

1 points

Jul 7, 2015 8:50 AM in response to chrishoo

Hi Chris,

Mine is totally black.

If i manage to switch to the front facing camera, the front facing camera does work.

It's just the rear camera that is giving me issues.

Regards,

Jul 7, 2015 11:35 AM in response to jleen88

Hey,

Same issue here, tried to reset all settings, and it worked for a while but than again can not find the root cause of the issue, hope apple will help with this one ASAP.

Thanks,

Vlad