Back of Watch fell off

This morning when I took my Apple Watch (sports version) off the charger, the back stayed on the charger while the rest of the watch came off, connected to the back through a small ribbon cable. The back just fell off.


I use the watch pretty normally - wear it during the day, charge at night, wear it running for an hour 3 times a week. Don't wear it in the shower or anything like that.


I can place the back on the watch but it eventually just falls off again, and I'm sure the moisture seal is shot.


Looks like the back is just glued on and prone to falling off. Even my relatively ugly Pebble Watch used screws and a rubber gasket. Apple just squirted a bit of glue around the edge, pushed the back on, and called it a day.


<Edited by Host>

Posted on Jul 15, 2015 10:47 AM

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Posted on Jul 25, 2015 3:17 PM

Final follow-up to my original post. Apple ended up replacing the broken watch with a new one, just arrived today. The guy helping me at the Apple Store said he'd never had someone come in with the back falling off, but he had seen it mentioned in an internal service bulletin.


So, if the back of your watch falls in, take it to an Apple Store or send it in. They know about the problem.


And that's the end of my story - unless the back falls off again :-)


(N.B. I still think gluing in a part that's under a fair amount of stress and heat is a strange decision, but I concede the point that I'm not a glue expert. Hope the number of us that had this problem stays small!)

201 replies

Jul 19, 2015 5:34 AM in response to Csound1

I had a Tissot Herrenuhr and the back fell off, such is life. How the back was held on is not important, that it fell off was (FYI, it was a pressure fit, metal on metal) reminding me that in the big picture when the back falls off you get it fixed or replaced and move on. Apple is an infant in the watch business, I won't buy one until it reaches version 3 or 4, I don't buy baby steps because babies fall down.


PS. If you want to see how a watch should be built look at Lange & Sohne.

Jul 19, 2015 6:42 AM in response to Csound1

Very nice looking watch!


I'd stopped wearing a watch years ago, other than a running watch while running. I tried a Pebble but, frankly, it seemed more of a proof of concept than something I'd wear everyday to me. The Apple Watch is the first watch I've wanted to wear, have enjoyed wearing. So, I'm really not a "watch person". I can recognize the appeal of the watch in your picture but have absolutely no interest in owning such a thing. I so rarely need to pound tent pegs. 😉

Jul 19, 2015 6:59 AM in response to IdrisSeabright

But that was (is) part of the appeal, it was so much better than it ever needed to be as a watch that it was something else. Maybe some Saxony craftsmen showing off their skills. As a watch it was fine, as are billions of others. As a thing it was simply extraordinary, it was in the family for 3 generations and it was a secondhand piece from the beginning, it was apparently totally unaffected by the passage of time, it just measured it and stayed exactly the same no matter how it was misused. I wish I had it 🙂

Jul 19, 2015 7:02 AM in response to Csound1

Apple glueing the back on the watch and the heat making the back come off is what this post is about, you need to take a reading comprehension course anyone can look at the words, understanding them is your problem.

dont bother replying to this message, I won't respond anymore to your apple fanboyism I like apple products but Apple fanboy I'm not, when there's a problem I say there's a problem not just say, oh the back was glued on my $740.00 watch and fell off, I must've wore it wrong next time I will keep it away from my wrist, I will just send it back to apple and wait a month until they fix it.

Jul 20, 2015 2:05 PM in response to nevsf

(I still think gluing things together that are repeatedly under heat, moisture and stress is a bad design decision, but I'm not a designer at Apple nor, apparently, Boeing or Airbus.)

It is a bad decision and don't let these fanboys change your opinion, it's okay to like a product but this is ridiculous, in there eyes apple can do no wrong, Apple could sell them dirt with an apple logo on it and they will say it's quality dirt and if it gets clean its under warranty, Apple will make it dirty again, this is clearly the wrong forum to say anything is wrong with an apple product.

Jul 20, 2015 2:12 PM in response to Kstud7

So the higher end watches that use adhesives, the AirBus and the Dreamliner are bad decisions, current helicopters are bad decisions, smartphones are bad decisions, is this what you are saying? If apple used screws and they corroded from sweat would that also be a bad decision?


Adhesives have been increasing in use in the past 20 years due to weight, strength, cost, resistance to heat, corrosion, etc. It isn't a case of being a "fanboy" it is just paying attention to what lots of manufacturers are doing and catching up with the times. If you want to stay with things assembled with screws then buy something that uses that technique. But screws, bolts, rivets, etc. can also break. And have done so.

Jul 20, 2015 2:47 PM in response to Kstud7

Kstud7 wrote:


It is a bad decision and don't let these fanboys change your opinion, it's okay to like a product but this is ridiculous, in there eyes apple can do no wrong, Apple could sell them dirt with an apple logo on it and they will say it's quality dirt and if it gets clean its under warranty, Apple will make it dirty again, this is clearly the wrong forum to say anything is wrong with an apple product.

Lose the argument, start with the ad hominem attacks. Predictable.

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Back of Watch fell off

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