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The popup appears pretty much daily, top right of iMac 27", simply says clock here to install and install now, both clickable. Obviously I haven't. What is it, and how can I remove it from my iMac? It is not appearing on my other Macs, all of which are linked by iCloud.
iMac (27-inch Late 2009)
You may have installed a fake "utility" called "Advanced Mac Cleaner." Like any software that purports to automatically "clean up" or "speed up" a Mac, it's a scam. To remove it, take the steps below. Some of the files listed may be absent. Back up all data before proceeding.
If you paid for the software with a credit card, consider reporting the charge to the bank as fraudulent.
Step 1
Triple-click anywhere in the line below on this page to select it:
~/Library/LaunchAgents/com.pcv.hlpramc.plist
Right-click or control-click the highlighted line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. Log out or restart the computer.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
Step 2
Move the following item to the Trash as in Step 1:
/Library/Application Support/amc
This time you may be prompted for your administrator login password. There's no need to log out after taking this step.
Step 3
Move this item to the Trash:
~/Library/AdvancedMacCleaner
Step 4
Open the Applications folder and move the item named "Advanced Mac Cleaner" to the Trash. Empty the Trash.
You may have installed a fake "utility" called "Advanced Mac Cleaner." Like any software that purports to automatically "clean up" or "speed up" a Mac, it's a scam. To remove it, take the steps below. Some of the files listed may be absent. Back up all data before proceeding.
If you paid for the software with a credit card, consider reporting the charge to the bank as fraudulent.
Step 1
Triple-click anywhere in the line below on this page to select it:
~/Library/LaunchAgents/com.pcv.hlpramc.plist
Right-click or control-click the highlighted line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. Log out or restart the computer.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
Step 2
Move the following item to the Trash as in Step 1:
/Library/Application Support/amc
This time you may be prompted for your administrator login password. There's no need to log out after taking this step.
Step 3
Move this item to the Trash:
~/Library/AdvancedMacCleaner
Step 4
Open the Applications folder and move the item named "Advanced Mac Cleaner" to the Trash. Empty the Trash.
I followed these steps, except that there is no Advanced Mac Cleaner in my Applications.
We'll see if it the popup recurs.
Thanks so much.
Same for me, did it work or do you still get he pop-up?
I also found these files:
/Users/~/Library/Preferences/com.PCvark.Advanced-Mac-Cleaner.plist
/Users/~/Library/Saved Application State/com.PCvark.Advanced-Mac-Cleaner.savedState
/Users/~/Library/Caches/com.pcv.hlpramc
/Users/~/Library/Caches/com.PCvark.Advanced-Mac-Cleaner
more:
/Users/~/Library/hlpramc
The popup stopped popping. Thanks.
When you say all cleaners, I have for some years used CleanMyMac, now on version 3, which seems effective.
I have for some years used CleanMyMac, now on version 3, which seems effective.
I would not allow that within 100 miles of any of my Macs. It's quite effective in "cleaning" = deleting system or other components which should not be deleted. Glad to hear yours is still running.
Hmm. Using successfully on all my Macs. Interesting to hear your viewpoint.
As I said, I'm glad to hear yours is still functioning. I am absolutely not the only one with that opinion - care to try a search for it:
And here are a couple of them:
https://discussions.apple.com/thread/7030484
https://discussions.apple.com/thread/6964600
Thank you guys for this - hopefully it will stop.
Thank you so much. This got rid of the irritating pop up.
its not working for me.. the ads keeps coming .. anyone can help me?
Thank you! That pop up has been driving me crazy for months. I appreciate your help in getting rid of it.
I Hate this , it shows up sometimes and annoying so much !! on this thread didn't help anything (((
Thank you guys ..
i actually know these punch stupid spamming programs..
i just tried to install "utorrent.dmg" but when i finished i recovered the i installed these things.. when the msg starts popin' up..
everything is fine now ++
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