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The shared library “Cloud Music Library” is not responding. (503)

I'm suddenly started getting this error in iTunes a few hours ago:User uploaded file


Nothing has changed with my laptop configuration or network. Any help would be appreciated.


Thanks!

MacBook Pro (Retina, 13-inch, Late 2013), OS X Yosemite (10.10.4)

Posted on Jul 17, 2015 9:33 AM

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Question marked as Top-ranking reply

Posted on Jul 17, 2015 9:47 AM

I have the exact same problem! **** Apple Music!😠

81 replies

Jul 20, 2015 2:50 AM in response to Anthony Handley

I think I may have found part of the problem...


I turned off my broadband router and used my iPhone as a Personal Hotspot (4G on O2) and Apple Music worked perfectly on my Windows 7 PC.
I turned the Hotspot off and turned my router back on and once again I get nothing coming through Apple Music.


I have a fairly newish Sky Hub router. There's obviously something to do with that which is stopping it from working. I'm going to contact Sky today and ask them (unless anyone here can figure it out).




As a side note, Apple Music works perfectly on my iPhone and iPad when connected to my Sky Broadband.My PC is wired directly into my router; it's not connected wirelessly.

Jul 20, 2015 5:23 AM in response to Anthony Handley

Ok, I've found a solution.
Essentially it's your ISP's DNS settings that isn't allowing Apple Music to stream.
This is easily changed.


If you are a Windows (7) user, follow the steps provided here...
https://www.opennicproject.org/configure-your-dns/how-to-change-dns-servers-in-w indows-7/
It's the IPv4 DNS settings that need changing. Just add a new address, 199.85.126.10


If you are a Mac user, scroll to the bottom of this page to see the instructions...http://helpforum.sky.com/t5/Fibre-broadband/Problems-using-Apple-For-You-service -with-Sky-Broadband/m-p/2354398



Hopefully this works for you, it did for me.

Jul 20, 2015 6:51 AM in response to fishus101uk

Changed DNS settings to Norton (no luck) Open DNS (no luck) and Google (still nothing). Can access For You music through Sky router using Iphone and Ipad over wireless but not using Windows PC (Ethernet & Wireless) or MacBook (wireless). Really hacked off, whats the point of a music streaming service that cannot stream!!

Jul 20, 2015 8:36 AM in response to Anthony Handley

No luck for me, unfortunately. I tried turning on "iCloud Music Library" again, and it took noticeably longer to sync and transfer information. When it finished, I had all of the albums I had chosen for offline listening back in my library, but none of the tracks would play...just skipped through them all. So I turned it back off and will continue to wait this out. It's too bad there's not an easy way to cancel the free trial membership completely...

The shared library “Cloud Music Library” is not responding. (503)

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