iPhone music app freezing, throwing me out, misbehaving

This is probably back end issue as now my iTunes on my Work PC does not work either - it cannot access the content. It shows the content, but nothing plays. I signed out and back in, and radio started working again. iCloud music content disappeared and I am not able to access Apple Music My Music Content at all.

I recently created a similar thread in the iPhone section of the community. It's not just the Music app guys. Email, Safari, iTunes and even 3rd party apps start freezing/misbehaving. The diagnostic data section is filled with logs starting with "stacks+(app that freezes)". Restoring, erasing the phone and even setting everything up from scratch still produces the same issues. If you don't restart your phone on a 30 minute basis, the freezes/crashes start getting worse. I don't know how this update even got through to release this early as it practically breaks using the phone. There should have been an "emergency " update to 8.4.2 days ago.

Well, after 48 hours it seems that the restore did not resolve all of the issues. It's working better than it was previously, but I'm still seeing freezes in the settings screen and my music mostly refuses to download from iCloud to my device so that I can listen to it offline. My advice is to sit tight until an update is (hopefully) posted to fix these issues.

It's now the AUG 25th and I am STILL having the same problems you are having. VERY FRUSTRATING.

SO just thought I should share my experience, had enough with AppleCare over the phone. Went to store and the genius was bemused and puzzled, he tried everything bless him but couldn't stop it. Then he offered a replacement and I was ecstatic until I realised it was running iOS 8.3 and he made me update to iOS 8.4.1 damnit! But I suppose the consolation is I got a new phone to replace an already 2 week old one. He said I need to go back to apple care on phone 😟 I have had this escalated to engineers too Hopefully we get an update before engineering provide an update!!!

thanks

maybe not the same problem but my 'Music' app on my iPhone 5 would stall/freeze when opened (wanted to play my songs).

I noticed the little circle on the top banner was spinning, which usually means the phone is trying to connect to something.

Went to 'Settings' , then 'iTunes & App Store' then turned on 'Use Cellular Data'

fixed my problem. I guess the 'Music' app tries to connect to your iCloud or something which requires internet. I didn't have a wifi connection at that moment.

Kinda ***** if you must be connected to the internet if you just want to listen to your own songs stored on your phone.

I'd be curious to see how many of us with this problem have "Find My iPhone" turned on.

While beginning the process to perform a recovery of my iPhone6 it requires you to disable "Find My iPhone" which if you are here as you know requires you you to reboot your phone just to get there.

After I disabled "Find My iPhone" and then re-enabled it the symptoms are gone.

I posted earlier, and have since restored my iPhone 6 to factory settings and started everything from scratch. It took about a day, and Apple Music started freezing again. I think it has to do with going from a wifi network to an LTE network. It seemingly gets stuck in the transition.

Does this sound familiar to anyone?

My 6 Plus and Air 2 freeze 100% of the time when I go to setting/Touch ID or /Music, besides lagging here and there. The freezes start right after I log in my iCloud account. Bothe devices are running iOS 9 pb 3 beautifully now.

I had the hanging issue in Sertinga with ITunes App Store and ICloud. I fixed it bt "resetting network"

Settings > General > Reset > Reset Network settings

You'll re-enter wifi password, passwords, etc - after I did this everything worked with out doing a restore

I have also been experiencing these problems since a few days ago, first did an iTunes restore from backup, then full clean restore. Problems went away for a while but always came back. Tried 'reset network settings', again, fixed for a while but all the issues came back.

Issues with iPhone started a few days ago, exact same problems on my iPad started yesterday. For me the specific issues are :

• Cannot install podcasts using standard podcasts app, download is always waiting
• In AppStore, already installed apps have the 'iCloud download button', not 'Open'
• Cannot install new apps (click on get, just get the animated circle)
• Cannot open Radio from Apple Music (all other tabs ok)
• In settings cannot open iTunes & App Store page, can open iCloud page, but cannot scroll, screen locks after a few seconds.

Resetting network seems to fix the issue here too - at least for the moment. 😐

It looks like Apple may have resolved the issue for some or at least for me. Apart from a full backup, erase and restore via iTunes which didn't help, my Apple Music and App Store have suddenly behaved normally again for the last 18 hours. It looks like the problem described here and experienced by me is gone. Hopefully you guys will see the fix soon as this is a back end issue and nothing to do with your iPhone settings.

Same happening here on my end. Sometimes the service will start misbehaving and it won't play any songs (it gets stucked at 0:00 and sometimes it does not even play my own songs stored in the iPhone), the Radio tab won't load, the app crashes, it starts asking me to subscribe again... Lots of different issues happening since last week (this also happened to me the second week after Apple Music's launch, but then it seemed to work fine for a few weeks and now the same is happening again...). The only way to fix this is to reboot BOTH my current iPhone (6S+) and my old iPhone that I use just to play music (5) (all my active iOS devices) to make it work just for a few songs. Then, the issues start appearing again. This does not happen on iTunes for Mac.

Interesting, I hope so. Actually my iPad seems to be working fine again, I haven't had to restart it. My iPhone was still having issues so I've restarted it with a hard reset so let's see if it behaves itself this time, fingers crossed! 😀

Update : OK, no luck for me. 15 mins after restart, all iPhone problems have returned 😢