iPhone music app freezing, throwing me out, misbehaving

I've stated this on another post as well, I'm experiencing the same issue! Apple Music stops working after a while, when I tap the "Radio" section it gets stuck loading. When I go into the Settings app and select "Music" the Settings app freezes. This is honestly embarrassing for a company like Apple that claims to make the end user experience the best. Such a shame!

I didn't experience any of these issues prior to the iOS 8.4.1 update and this issue prevails on my iPhone 6 and my iPad mini. My MacBook Air does not seem to be affected. RESTARTING the device does not seem to be a solution as the issue reoccurs shortly after doing so.

That's good news for Apple Music issues, but many people (including me) have a whole host of other issues as well. Issues with the Appstore/Podcast app, various settings pages locking etc. Earlier I tried the log out of all devices fix (but I didn't remove local music). After a restart, things were ok for a little while, but as with all previous attempts, not long after, all the problems came back again.

RESTARTING (after logging out of iTunes & App Store and deleting all music & playlists) the device does not seem to be a solution as the issue reoccurs shortly after doing so.

I even took the liberty of ERASING my entire device and reinstating my iPad as a new one (something no one should have to do). The issue still persists even after going that extra length. This is UTTERLY RIDICULOUS, it's very regrettable that this is coming from Apple. If there isn't going to be a solution for this so, I'm going to have to go back to Spotify.

Was nice while it lasted. iPhone is acting up again. Will not stream songs from Apple Music library. Also, just received an email stating that my iPhone was removed as a trusted device from two-step authentication. Strange things happening with Apple's back end.

Reporting back that since my fix yesterday my iPhone 5s is still performing great. Went to bed last night with the battery at 98%. WiFi and Bluetooth were both turned on and the phone was at 96% when I got up. For those who are still having trouble, do you have a large music library with both iCloud music turned on and a subscription to Apple Music? I was able to determine that there was a conflict between iCloud music and Apple Music. This was causing the processor to peg on the device and just as when that happens on your computer, with a processor running at 100%, LOTS of other things won't function (opening web pages, opening other apps, etc.).

Now that I'm manually syncing my music rather than through iCloud, no more problems. I have reenabled and can use Apple Music. I'm going to wait to try iCloud music until I see an update come out for either iOS or those apps just to be safe. By the way, I have a Macbook Pro, an iPad and an old iPhone 3s all tied to this account. I did not log out or reset any of those devices in the process, although it's possible that approach (documented above) could get you to the same resolution. Since that approach doesn't require all of the restores, I would try that first. However, if that doesn't work for you, you may want to follow the steps that I did to get your phone functional again.

Things are working well for my iPad. So, the "fix" worked for me.

My gal's iPhone is also working well with one exception: she seems to have the battery drain issue. I don't know if the battery drain and what is discussed here are related. For now, I am thinking -- and hoping -- that her issue is being caused by having to re-download all her music and album art, thus causing her phone's battery to go into a tailspin. Or perhaps with resetting the network and then doing the on-off-fix, we forgot to flick a setting and so something is now doing something.

(Sidenote: That's one thing we noticed whilst we were tussling with this issue: just how convoluted and misplaced many of the setting are. For example, when turning-on the iTunes ID again, why does one have to specify that they want their playlists shown. Of course we do! And why is it in a somewhat weird spot and marked with such awkward terminology? Maybe it's me. The fact, though, that my gal does the "fix" and then the next day is asking me, "Where did all my playlists go?" and then we have to find them... It's just not the Apple I knew. Rant/complaint over.)

So, long story short, all's well with me.

How about you?

A.

Glad its working for you.

I am still at the beginning again, So weird that some people are now reporting the issue is resolved but many others still facing the issue.

 took some crash logs etc. from me yesterday that were requested by engineers.

Surely  have a copy of IOS 8.4 somewhere, why don't they push that out again, as a short term fix. Losing faith in the software engineers at .

If i wanted to face issues as monumental as this, id sign up for the IOS 9 beta programme! But I'm not that stupid, frankly.

Thanks

Glad you have engineers on the case. On another forum, a user was told that because the problems went away on restart, they couldn't help him, even though the problems came back again. 😮

I'm sure you already have, but have you mentioned that many people online are reporting an identical set of symptoms that you are? Hopefully this will encourage them to spread a wider net, and not just assume the problem is with your device/account.

As others have mentioned, I worry that the problem isn't iOS related at all and is something on the back-end, meaning that until that's fixed, not even iOS9 will resolve our issues 😟

As with all these multiple user issues, it's intriguing why some users are affected and others aren't. I would imagine if all 8.4.1 users were affected this would be a much bigger story. As it is, I've not seen one mention of it on any of the dozen or so Apple blogs I read.

Update : Just done a quick search for 'Appstore problems' on Twitter and there are pages and pages of people having the problems that we're all having also. Tell the engineers to check Twitter also! 😁

Ha! You and me both! If I wanted to beta test software, I'd at least go for the shiny and new.

You got that right: it's really strange how Apple's software, especially on their flagship devices, has been so ... it just hasn't been good. it's especially unsettling because it's not like they have to support multiple platforms and devices and manufacturers. Nope. They control the whole kit and they limit (drastically and sometimes unnecessarily) what they support. So, issues like this shouldn't be. Not to go too much on a tangent here, but I think it comes down to Tim Cook: I just don't think he's much of a CEO. And I'll stop there lest I go into a rant....

Back to the issue, I'm wracking my brain to recall if I did anything else that would explain our disparate experiences. I did reset my network settings. I ALMOST restored my device; I did NOT. I stopped before the software was downloaded. After that, that's when I signed out on my iPad, my iMac, and my MBA. I signed into my iPad first, then the iMac, then the MBA.

My gal did much the same: iPhone 6+ and MBA.

I don't think either of us have any obtuse apps, not that that should matter.

And that's all I got.

Hopefully your dinner and "trash TV" was better than fiddling with 8.4.1!

A.

Yes i have made reference in past comments that they are fully aware how wide spread the issue is becoming. The advisor i have dealing with the case, has been emailing me every couple hours.

He has said the following 'i have raised this as an issue as a potential emerging fault but until apple confirm it we have to troubleshoot as normal.

regardless as your senior advisor il stay by your side until we find a solution'

I know somebody who actually signed up to the iOS 9 public beta and all the issues are gone! So bad software update i think. *DONT ALL JUMP ON THE IOS 9 Beta, ITS RISKY'

Thanks

Zazou!

I think that you're right: I have been thinking it's something on Apple's backend, the way the accounts and passwords are stored and interact. that would account for why some are affected, some are VERY affected, and some aren't.

I've also not seen mention of it on any blogs. On forums, yes: MacRumors.com. I've seen no proper articles, though.

A.

Haha, well we could complain forever about the Tim Cook situation but frankly he isn't the OS engineer so don't really blame him.

I have done full restore to factory settings and then setup as new, and iv had a new handset from genius bar for good measure. If that doesn't fix it i don't know what else will.

Dinner and trash tv was a brill break from my iPhone and its S*** haha

Thanks

<Edited by Host>

My o my, right while I'm working on my Mac with Jon Lord playing from Apple Music in the background, iTunes crashes! 😟 (No, I don't think its Jon Lord causing this trouble ...) However, this might indicate a backend issue on Apple Music side, too.

... Oops, Update: While I was writing this, like two or three minutes later, iTunes popped up all by itself and music is playing again. Magic. Totally crazy. I've never experienced such inexplicable behavior through all my years with Apple. Soon they'll be where Microsoft was 10 years ago ... No more "it just works".

(iTunes 12.2.2.25, Yosemite 10.10.5)

So  guy just emailed saying he's calling me at 4pm so 20 mins. Hopefully he can shed more light on this!

Anything you all want me to mention?????????? Get in quick........

Ill report straight back here FIRST.

*KEEP YA EYES PEELED*

Thanks

- I feel this is becoming a second full time job for me right now 😠

There is an article from Forbes that mentions the issue. I can say with certainty that this is definitely not a server issue. I'm 99% sure it is a problem with the 8.4.1 iOS version itself. People still on 8.4 don't have these issues and neither do the people using 9. We have got around a month before the final version of 9 comes out and that is way too long of a wait. Apple needs to issue a 8.4.2 update ASAP.