iPhone music app freezing, throwing me out, misbehaving

It looks like Apple may have resolved the issue for some or at least for me. Apart from a full backup, erase and restore via iTunes which didn't help, my Apple Music and App Store have suddenly behaved normally again for the last 18 hours. It looks like the problem described here and experienced by me is gone. Hopefully you guys will see the fix soon as this is a back end issue and nothing to do with your iPhone settings.

UPDATE: Well 24 hours later it reoccurred. Exact same symptoms. I note that if Apple Music streaming is working after a reset, my iPhone 6 will run hot and battery drains pretty fast. At this point you can update apps and access App Store and iTunes settings as well as Music Settings. If the iPhone cools down usually after a couple of hours, it also means I cannot update apps and App Store and iTunes settings as well as Music Settings becomes inaccessible. Another reset is required to get back Apple Music streaming (but at battery cost!).

I think it is a backend issue specific to batches of Apple ID and perhaps not just with update 8.4.1 since it is not reported in many popular blogs. But it has affected enough of us to be a real concern for Apple. Do they even read these discussions? My recommendation is not to go through the hassle of an iTunes erase and restore (I did that), or a Network Settings erase, or worst Erase all and start from scratch. IT WILL JUST COME BACK, so it'll be wasted time. Apple will have to do something or maybe the 9.0 once it's out of beta.

Hi,

I was having the same issues and Apple Support couldn't really help me. So I just kept restarting my phone every time these issues came up, when all of a sudden after a restart the music app told me I have no music on my iPhone. So I checked the Usage Screen in the Settings App, where Music wasn't even listed anymore but the space (about 60GB) was still seen as used. I plugged it into iTunes and there it said I had about 50MB of Music and 60GB of "Others". 😮

Then I needed a drink, because I feared what I had to do: delete and restore my phone via iCloud Backup.. 😮

I tried restarting it a few more times, but that didn't change anything. So I put it in Recovery Mode and then restored it via iTunes. Then I selected "Restore via iCloud Backup". That was on Tuesday evening.

Now it is Thursday evening here and since it has about 31GB of 100GB restored and it is really super slow. I already spoke to the Apple Support again, but they couldn't help me and told me I needed to wait until it is finished, which can take a very long time. In the meantime I can't use my phone because Apps keep crashing, including the iTunes Store App, which is trying to download about 3000 songs right now… - I also can't use my Apple Watch, because Support told me that the Bluetooth Connection could also slow down the process. I deactivated iCloud Music Library because this might speed up the process of restoring Support told me, although there are still about 3000 songs about to be downloaded in the iTunes Store App… It has only restored 10 of 160 Apps on my device and I am really frustrated. Apple Support was really trying to help me, but there is obviously no other solution to this than waiting - even if it takes a week… (Maybe someone at Apple should think about how to speed this up, since memory spaces are becoming bigger and bigger and no one really wants to use cables anymore, especially not for daily backups… And when downloading from the iTunes Store on my Mac I certainly don't need 2 days for 30GB, so why does it take that long when restoring an iPhone?!)

I hope the restore is done soon and Apple finds a fix for this. I'm kinda anxious because I got my iPhone on launch-day and my warranty is going to expire soon (some days after iOS9 is supposedly released, which I hoped will fix these issues). I am an iPhone user since the first day the first generation iPhone could be bought and I am really disappointed right now. Sorry, I just needed to get this out of my system - hope no one else needs to go trough this annoying process due to these issues. Next time I will make regular backups via iTunes as well, just in case…😕

I Have no idea honestly. Just very frustrating as this has been one of my worst experiences with technology to date. I just don't see how a server issue would prevent people from opening links in mail, accessing certain websites from safari, having 3rd party apps freeze (it happened to me). Whatever the issue is, it needs to get fixed soon.

I just received a random notification on my Mac that a "new Keychain security code must be created". Combine this with my iPhone randomly being removed as a trusted device and all of the Apple Music issues and there are definitely Gremlins in the system.

Let's add another user to this mix (me). Since Sunday (the 23rd) I too have beene experiencing these issues. Unaware of this thread, I started one here. I contacted Apple Support, and all their solutions were the ones you guys had received. Nothing has worked*. Thankfully after finding this thread (thanks to someone on the thread I had created on the other website), I decided not to restore after seeing that it didn't help. But I did call Apple Support again about my case and I made sure they were aware that this thread existed and asked if they can bring it up to an advisor or even an engineer. That way, they see that a group of users if experiencing this.

*The only thing that worked (at least for my iPad) was to turn it off (so I could sign out), turn it on, sign out, turn it off, turn it on, sign in, turn it off, and then resume with life. Sadly, that didn't work with my phone.

UPDATE: Just realized that my iPhone and iPad were renamed back to just "iPhone" and "iPad" without me doing anything. They used to have a different name.

Just now I find that albums which I have added to my iTunes library on my iMac from Apple Music over the past days do appear here, but they don't appear in the music app on my iPhone. Both devices are connected to my same Apple-ID, and of course Apple Music and iCloud library are both switched on (however, on iOS I am unable to re-check the latter, because the app stalls when I try, but this phenomenon is well known already ...)

II'll add myself as one affected. I agree it seems to be a backend issue, probably related to Apple ID authentication, because it's happening on my iPhone 5s, iPad 2, and MBP. could be related to the fact that I have a very old Apple Id going back to the .mac days, or possibly the Apple Music family plan. Not sure.

This is is really frustrating. Apple needs to get their QA process in order. I would gladly wait longer than the standard yearly cycle for new features if it would put an end to the terrible release quality we've been seeing the last couple years.

Tried all methods suggested and it's always coming back. Weirdly enough other members of my family plan are not affected (iPad Air 2)... Sad thing is that nothing will happen till the iOS 9 release in a couple of weeks, which means that my music app is useless until then. Again the fact that the way back to iOS8.4 is closed by Apple is beyond me...

I'm intrigued whether iOS9 will actually solve the issues. Were you experiencing any other issues LandonAB? i.e. AppStore not updating or being really really slow, apps you already had installed appearing with iCloud download and not 'open', unable to open 'iTunes and App Store' settings page.

As i stated in a previous post a friend of mine has been running IOS 9 because he was fed up of this bug.

And it is all back to normal for him, i am jealous.

But i personally am not going to update to IOS 9.

So a bit more on my disappearance yesterday, the senior advisor dealing with my case has now left  overnight. I had to call in and ask why his email address was sending me an error back stating he had been removed from the server. Looks like he was kicked out, left. Who knows.

I now have another senior advisor taking the case on, i am frustrated big time! She has news for me from the engineers...

Ill report if and when she gets in contact...

Thanks

The last "reset all settings" had worked so long... but also failed. It lasted 3 days until today morning, when the issue started happening again. So I tried turning my device off and on, it didn't seem to work as after just a couple of minutes the issue was back, and so on systematically... So I rebooted my device (home button + power button for some seconds until the apple logo shows up). It worked fine for some minutes but I was still experiencing a hot phone (not so much but enough to notice something wasn't working properly). So after that last hard-reset I (once again) tried to reset all settings. This last time I realised that after the reset the phone was asking to sign in (apple music), something that the system wasn't prompting me to do before (before apple music came back on after resetting my settings - it's also worth noting that iOS 8.4 did ask to sign in when settings were reset). I signed in and it loaded my iCloud music library (the function is turned on). So far, it seems to be working fine. My device's temperature is fine and apple music is working... I've realised someone above has said an apple employee (don't know if a genius) told him(her) to proceed like this, resetting settings until apple music asked to log in. Anyway, at this point I think you may know... so far so good. Perhaps the issue is related to this fact (settings wasn't redefining apple music properly). Hope it's a definitive solution... I come back in a couple of hours or tomorrow to let you know if my device's still working properly.

I talked to support yesterday. Followed the same instructions. It worked for a few hours. I don't advise anyone else wasting their time. It is a obvious problem that will need to be fixed by another update.

Update: great, the issue has just come back again. I definitely quit. Apple doesn't want us to use either apple music nor our phones properly. Even Apple support team don't come up with definitive solutions, only temporary ones. I will have to move back to spotify these days. I wish I could stay at Apple music longer, but it's forcing me to stop using it. I really like Apple music but its user experience has been a nightmare since the beginning, phone gets stuck, wrong and inexplicable albums artwork, duplicate songs, playlists that disappear. When people say Steve Job's Apple no longer exists I'm usually the first one to reason with that idea. Recently I've started thinking about this possibility over and over... I guess Steve would never allow Apple to launch such a big stream service under those conditions and bad user experience. I could say extremely buggy. I'm done with it, for a while... But hoping not forever. I still prefer Apple music over spotify.

Zazou, yes all of those. I knew when it had happened either by an unresponsive app or I would see my iPad (8.4) receiving notifications (verification codes, daughter's app store requests, etc) that I was not receiving on my iPhone. Restart would fix it, temporarily.

I am not going to say iOS 9 is fixed yet because i haven't gone a few days on it. I am about 18 hours in though with no issues.

I can't listen to music using the Music app or the Podcast app, I can't download or update apps in the App Store, I can't access Music settings within the Settings app, my phone gets extremely hot when I'm simply texting or browsing the web, Safari gets super slow and unresponsive.