iPhone music app freezing, throwing me out, misbehaving

I originally posted way back on page 1 of this thread with the same issue. Glad I was not alone. I finally was able to get my iCloud music library back on my phone after trying the signing out of all devices, rebooting, and signing back in. That was my priority after continually getting the iCloud library cannot be enabled error message for a week. All was fine for a few hours, then the same issues re-appeared. I have my library back, but without a re-boot, music not directly on my phone will not play, including Apple Music playlist, Radio, and cloud library music. Again, I go back to if Apple is going to charge me for Apple Music and iCloud space, then it must work. These type of issues are inexcusable.

HI Everyone... I've been following this thread, suffering with the rest of you, dealing with the same bug/hang ups associated with iTunes and Apple Music. I decided to just go for broke a few days ago, and updated both my iPad Mini 2 Retina and my iPhone 6+ to iOS 9 Beta 3... And so far so good. The bug hasn't reared its ugly head since. The AppStore is notifying me of app updates, Apple Music works fine, and I can go into iTunes settings without it freezing/hanging. Also, I figured since we are probably only a month away from iOS 9 moving to Gold Master, that it wouldn't be horribly buggy at this point. So far, I've found beta 3 to be a stable build.

Just wanted to pass along my experience, for whatever it's worth.

I called Apple Support and described what happened and mentioned that this is a known issue affecting some Apple IDs found on Apple's Discussion Forum. He seemed disinterested in that and goes through the usual troubleshooting procedures. So I told the gentlemen it happened even after a complete wipe of my iPhone to factory default and just signed in my Apple ID to restore key information.

He then went on to ask me to take my iPhone to a physical Apple Store for them to do a hardware diagnostic in order to verify my complains. I gave up. I KNOW THERE"S NOTHING WRONG with my iPhone 6. Last night, everything started working again after the usual restarts to get Apple Music streaming working (usually for 2-3 hours with battery drain penalty) and it has been okay for the last 12 hours. Since last Friday, I've had a 24 hour trouble free period and now it's been 12 hours. So I still think it's a backend issue tied to some Apple IDs and update 8.4.1.

So it looks like there is nothing we can do about it except to:

1. Upgrade to beta 9.0 and risk other bugs

2. Wait for iOS 9.0 release and live with this for the moment

3. Disable Apple Music and use another service while on 8.4.1

Forget doing a restore or starting a fresh install. It's going to be a waste of your time if your Apple ID is hit by this bug. For those on 8.4, please DON"T UPGRADE TO 8.4.1.

Quick update:

As suggested in this thread I tried to solve it via removing all music from my phone. Did that, did the restart and logging back in routine, but this time didn't switch on iCloud music library. Somehow the phone still shows me "my music" that was on the phone before, but now in the cloud. I can listen and stream with no issues, same goes for the Apple Music sections (For you, ...). Leads me to the thought that it is related to iCloud music synchronization. Constantly checking for the problem to reoccur but didn't so far.

I also opened a case with support, went through several people and am now in touch with a senior who is looking into the problem and this thread, forwarding all info to the engineering team to look at. Let's see what comes from that.

Well my iPhone lasted about 36 hours before crapping out this time with precisely the same issues as always.

I actually got an email from Apple earlier today informing me that they removed a post of mine from the forum because I dared give somebody some information about iOS9.

It's a little bit of a shame they haven't been a bit more proactive regarding this genuine issue that is clearly affecting a large number of users. They must be reading all the posts and it doesn't take a genius (pun intended) to see there is a clear pattern of failure here, regardless of whether they are able to identify the root cause.

I've had all same issues with iPad Air, iPhone 6 and 6 Plus (all running 8.4.1). I've tried all recommended fixes. Nothing worked for more than a couple hrs. Then called Support yesterday out of frustration. The woman I talked to actually looked on the community forum herself after I told that there were many here with same issue. She recommended, as last resort, to restore iPhone and set up as new. It worked!!! That is until I got up this morning and ran into the same problems. She did tell me that if the restore doesn't work, "you may have to wait for next firmware update coming out next month."
To anyone with this issue, save yourself some time, energy and wait for the next firmware release. Don't bother spending another minute fretting about it. Nothing works for more than a few hrs. I'm actually not convinced the issue is with 8.4.1, as everything worked fine since release and I have been using Apple Music every day. The issues started within the last week. Try to be patient, use Spotify for a few weeks (thought I prefer Google Music myself). I would recommend asking for an free extra month of Apple Music if you are still on trial. The issues aren't enough for me to jump ship. I think they will get there eventually. They are trying to give us a complete music experience, which they have mostly succeeded in doing. Things will get better...

So let's go for a new update: The issue has become more weird recently. In my last post I said that after the last reset (settings only) apple music had prompted me to sign in, something wasn't happening before but did happen before iOS 8.4.1. Well, as I also said, the issue came back but it's behaving differently this time. I don't need to reset or roboot my phone (not even turn it off) to get its system working again. It seems like my iPhone comes back to normality now. Today morning I was experiencing those very known problems again, I gave up and forgot that, started using my phone normally... I've just taken it to use and it's working properly again. Not sure but I think it may suggest apple is doing something on our situation. Hope so...

I agree with you. I have had the same issues.

Spent many hours on the phone with Apple Support. I have tried the Erase Settings tip, even did a Restore as new and put my backup back on the phone.

It works for a while or so then craps out, often the next day.

I have spent far too much time on this problem and nothing seems to fix it. It doesn't really matter how much you tinker with the settings or hold your tongue while signing in & out of your Apple ID.

I will have to wait until the 9.0 update...but I am considering trying the Beta. It can't be any more buggy than this.

People who are seeing an adoption to public beta as an option: even though you can go back, take care. Beta versions hold constant connections with Apple servers what may decrease battery life. In so far as I've seen from the web, this last beta is not causing significant battery drain, but it's worth noting it's a beta version. Furthermore, any eventual modification happening to your files is your responsability... even though an option, it's risky. Be aware of that.

Yes both, got a family plan as well as using my ID from my iPhone 5s, AppleTV and iTunes (PC). everything became a mess when updating to iOS 8.4.1. Apple Music asks me to sign up, not able to view iCloud settings, web pages with ref to downable apps will not show, updatates will not download, rebooting the phone will make it work for a random time, but not hours.

Installing the iOS 9 beta has complete fix my issues. The battery drain to my phone has been negligible but my iPad 2 seems to be going through battery a little bit faster. Also, the general responsiveness of my devices seems to be better.

AT least to bridge the next couple weeks until the official release this is a pretty good solution.

This morning I did a factory reset via iTunes and set up the iPhone 6 as a brand new device. First thing I did after installation: Went to settings app > Music and turned on iCloud music library. Guess what: Settings app immediately froze, so I had to quit and restart the phone to get it working again.

So to me this is clearly a big fat bug in iCloud music library, maybe only in conjunction with iOS 8.4.1!

Now after an hour or so of testing, I find that - even with iCloud music library and Apple Music both deactivated - I still can easily freeze the Settings app by touching the 'Music' entry. After re-starting the device, it's working for a while, but then after a while it happens again. Same happened to me when I tried to access the 'iCloud' or 'iTunes & App Store' parts within Settings app. And same goes for other glitches like non-working links from Mail app, apps from App store not installing and such. And yes, it happens on both of my iOS 8.4.1 devices, iPhone 6 and iPad Air.

Never before I've experienced such serious misbehaving after an iOS update. And I can assure that not a single one of these issues has ever happened before iOS 8.4.1

Finally I am considering installing iOS 9 Beta, as there is no such thing like a downgrade option. 😕

Hi guys,

while Apple Music worked great on my iMacs (home and office) I was experiencing the same issues (app freezing, not synchronizing, logout...) on my mobile devices (iPhone 4s and iPad Mini 2).

I had missed the obvious: on my iPad iCloud Music Library was on, while on my iPhone it was off.

I turned it on on the phone too, rebooted it and are now everything is flowing very good...

I have also noticed that if I play music on one device and then start playing music on another device, the first device stops playing the music. This is really frustrating. Is there a way to fix this?