iPhone music app freezing, throwing me out, misbehaving

A few days ago I have reached out for Apple Care on these issues. Together, we have once again set up my iPhone as new over the past days, re-installed apps, re-enabled most iCloud services, re-enabled Apple Music and iCloud music library, and tested the whole thing one by one. Very time consuming - but until today none of the issues has occured again. Right now everything is running smoothly.

However, two new questions arose for me:

1.) A number of titles show up under "Added recently" in Music app on iPhone, which I certainly have not added by myself, at least not intentionally. Where do they come from? And even more irritating: Why don't they show up on iTunes on my iMac? All other titles or albums are being synced between the devices perfectly. Very strange.

2.) It's absolutely mysterious to me where iTunes Match has gone. I don't see it anywhere on my iPhone. I have no idea if I'll still need Match at all? Seems I'm not the only one who is confused by how iTunes Match and iCloud music library play together, see here.

For the original issues, however, they seem to be gone by now - vanished as magically as they had appeared. I too get the impression that Apple in the meantime might have done some magic in the background.

For me, everything is up and running again for more than a week now. I have no idea if the upgrade to iOS 9 resolved this issue or whether it was resolved before by Apple already? Any news from you guys on this issue? Does the issue persist or is it resolved for everybody?

Everything back to normal for me. even before iOS 9.

i think i signed out of everything else though so the real test will be for me to log into apple music on my mac and iPad and see if things stay good.

I'm still having trouble. Wonder if iOS 9's music app works. Since the update to iOS 8 ruined that experience for me.

Ever since the release of Apple music I've been having trouble non-stop. I tried every measure I've ever found of sorting out problems in iOS. I've tried closing the app starting it back up. I've tried restarting the phone. I've tried restoring the phone some months ago. But after all the problems always came back.

I've had iPhones ever since the 3GS but I'm starting to wonder if my next phone will be one.

I'm living in Brazil, Apple music is expensive for us brazilians.

To pay for it and notice that when you ask a music to be available offline it doesn't always happens, or when it does and the music is playing it sometimes pauses the song in the middle with no apparent reason.

Or you notice it is actually accessing the network, which it shouldn't since the song should be offline.

Connection services in brazil are horrible and completely NOT dependable. We need a solution for this.

If you say the song can be made available offline, don't jam the songs that were made available offline in the middle of playing time, just because you realized you have connection to the internet.

PS: When I started writing this post it jammed. While i was writing this post it jammed again. And just before this update (at 7:05 according to the auto save time) it jammed again. It's becoming unusable.

Hmm that sounds like this

iTunes background process and server host connections - Apple Support

I have the exact same issue here, the problem affects not only Music but also Podcasts, the iTunes Store, even these apps' settings.

If software has a bug, bug does not disappear by reinstalling the same software unless Apple has quietly fixed the issue without giving the software package new release number:)

I backed up my iPhone 6 to iCloud and restored via iTunes. That was at 10am this morning. It is now 4pm and I have not had any issues. Will update if I do but I believe this fixed it.

Did you restore from a backup or as a new phone?

I just restored from backup in icloud. Though iTunes would've worked faster I believe.

I am having the exact same issue. I am also getting the screen to sign up for Apple Music. Which is weird.

I'm going to restore of my phone to factory settings, and see if that works.

I restored my phone and it lasted about a day before I had to restart it to unfreeze the music app

My iPad Air 2 and iPhone 6 Plus both have gone haywire after updated to 8.4.1. Apple Music, iTunes Store, and their setting pages freeze 80 % of the time. Quitting apps solves this sometimes but otherwise I need to hold home+power again.

I signed both devices to iOS 9 Public Beta yesterday - work perfectly on there. Just now, I downgrade testing the iPad back to iOS 8.4.1 and now it freezes like no tomorrow again (made sure iTunes downloads the file again, instead of extracting the previous copy). Apple support has no answer to the issue, except a visit to the genius bar..

I guess I will stay on public beta until this is fixed, unless there is an obvious solution?

#Already backed up all my iTunes purchase files and CD rips in case it messes up my iCloud Music library again..

Exactly the same here, iPhone 5S and iPad 4, freezes all the time even when looking at my settings.

After resetting my iPhone several times, I've managed to log out and back in to Apple Music again. Now all my playlists are gone ... 😠