You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Newsroom Update

Billie Eilish is Apple Music’s Artist of the Year for 2024. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

ssgp Author

Level 1

71 points

iPhone music app freezing, throwing me out, misbehaving

This is on an iPhone 6 with the latest iOS 8.4.1 as of today, running the music app with an account for the family. As I'm browsing and listening to music, the app threw me out after an hour or so complaining about an authentication failure, unable to log me in. Quitting and restarting the app didn't work. Getting to the iTunes and app store section was impossible as the settings app would freeze when I pressed this menu item. Rebooting the phone got it working.

I am seeing the app misbehaving at irregular intervals, with the screen just going blank with no music list or albums, but it doesn't stop playing what's already on.

At other times, selecting a song doesn't play it. The app appears to "think" about it for a while and simply gives up. Retrying 4-5 times gets it playing.

There's really no problem with my WiFi or net connection and I'm on a 200Mbps fibre line here. Just to test, spotify worked just fine with no glitches.

Are there any tips & tricks you have used to resolve these problems?

Posted on Aug 21, 2015 8:50 AM

Top-ranking reply

rdlogie

Level 1

9 points

Posted on Aug 21, 2015 8:43 PM

The recent update that was supposed to fix the initial problems with Apple Music (I wasn't having any problems) has actually CREATED problems for me. The app continuously freezes, I can't access the Music menu in Settings to turn Apple Music off altogether. I've also noticed that my battery drain is worse too!! ***. I read today that it seems people are dropping AM at a high rate. No wonder. Me too I'm afraid.

View in context

178 replies

Aug 24, 2015 9:00 AM in response to iCoco

Make sure iCloud Music Library is turned back on. I've noticed that if AM is disabled, then re-enabled the default option is off.

Aug 24, 2015 9:04 AM in response to gadgetguy03

This is where I am stuck at. It booted it me out of iCloud music library, but now it will not load the iCloud library.

iCoco

Level 1

119 points

Aug 24, 2015 9:04 AM in response to gadgetguy03

@gadgetguy03 Thank you, Playlists are back again 🙂

Aug 24, 2015 9:12 AM in response to ssgp

For those that are using apple music on multiple devices with same apple id/apple music account.

Try sign out of all your devices and restart devices and then sign in again...

This helped me out. Everything is normal again.

If it helps. Remember to click on - this helped me - please.

Aug 25, 2015 7:58 AM in response to rdlogie

It's now the AUG 25th and I am STILL having the same problems you are having. VERY FRUSTRATING.

Aug 25, 2015 7:34 PM in response to PrelateDetroit

My 6 Plus and Air 2 freeze 100% of the time when I go to setting/Touch ID or /Music, besides lagging here and there. The freezes start right after I log in my iCloud account. Bothe devices are running iOS 9 pb 3 beautifully now.

iCoco

Level 1

119 points

Aug 26, 2015 1:24 AM in response to derekirving

Resetting network seems to fix the issue here too - at least for the moment. 😐

iCoco

Level 1

119 points

Aug 26, 2015 3:57 AM in response to kensong

I tend to agree to what kensong said above:

>> ... this is a back end issue and nothing to do with your iPhone settings <<

Aug 26, 2015 4:30 AM in response to jsquires1990

STOP

David Valadez

Aug 26, 2015 4:48 AM in response to MarcusVFGC

Hahah forget what I've just said... It's happening again.

Zazou

Level 1

56 points

Aug 26, 2015 5:04 AM in response to MarcusVFGC

Welcome back to the club, we missed ya! 👿

Aug 26, 2015 5:06 AM in response to Zazou

Hahahahahah. Let's go apple. Do something!

markhort

Level 1

9 points

Aug 26, 2015 7:16 AM in response to Liberxiii

You would well be right. I've just connected to my works WiFi and it's now working. I shall contact my airtime provider. They must have changed something on their end.

RustonJ

Level 1

31 points

Aug 26, 2015 8:24 AM in response to ssgp

You are not alone. I'm having the same issue. No fix yet.

markhort

Level 1

9 points

Aug 26, 2015 8:28 AM in response to markhort

Spoken to EE, they've had me reset my network settings (which I've already done) they've also done something else their end. What every they've done, it seems to be working again.

iPhone music app freezing, throwing me out, misbehaving