Safari can't open the page because the server unexpectedly dropped connection

Restart your internet modem and Wi-Fi router if you use one then try Safari.

If that doesn't help, make sure your OS X software is up to date. Open the App Store then select Updates from the menu.

If your software is up to date, troubleshoot Safari extensions and third part plug-ins.

From the Safari menu bar click Safari > Preferences then select the Extensions tab. Turn that OFF, quit and relaunch Safari to test. If that helped, turn one extension on then quit and relaunch Safari to test until you find the incompatible extension then click uninstall.

If it's not an extensions issue, try troubleshooting third party plug-ins.

Back to Safari > Preferences. This time select the Security tab. Deselect: Allow all other plug-ins. Quit and relaunch Safari to test.

If that made a difference, instructions for troubleshooting plugins here.

Safari - Unsupported third-party add-ons may cause Safari to unexpectedly quit or have performance issues

Safari doesn't load a page or webpage items are missing

Safari/other browsers – Website not loading

1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.

The test works on OS X 10.7 ("Lion") and later. I don't recommend running it on older versions of OS X. It will do no harm, but it won't do much good either.

Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.

2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.

There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.

You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.

In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.

You may not be able to understand the script yourself. But variations of it have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message. See, for example, this discussion.

Another indication that the test is safe can be found in this thread, and this one, for example, where the comment in which I suggested it was recommended by one of the Apple Community Specialists, as explained here.

Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.

4. Here's a general summary of what you need to do, if you choose to proceed:

☞ Copy a particular line of text to the Clipboard.

☞ Paste into the window of another application.

☞ Wait for the test to run. It usually takes a few minutes.

☞ Paste the results, which will have been copied automatically, back into a reply on this page.

These are not specific instructions; just an overview. The details are in parts 7 and 8 of this comment. The sequence is: copy, paste, wait, paste again. You don't need to copy a second time.

5. Try to test under conditions that reproduce the problem, as far as possible. For example, if the computer is sometimes, but not always, slow, run the test during a slowdown.

You may have started up in safe mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.

6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.

7. Load this linked web page (on the website "Pastebin.") The title of the page is "Diagnostic Test." Below the title is a text box headed by three small icons. The one on the right represents a clipboard. Click that icon to select the text, then copy it to the Clipboard on your computer by pressing the key combination command-C.

If the text doesn't highlight when you click the icon, select it by triple-clicking anywhere inside the box. Don't select the whole page, just the text in the box.

8. Launch the built-in Terminal application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

Click anywhere in the Terminal window to activate it. Paste from the Clipboard into the window by pressing command-V, then press return. The text you pasted should vanish immediately.

9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter

exec bash

and press return. Then paste the script again.

10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. If you don't know the password, or if you prefer not to enter it, just press return three times at the password prompt. Again, the script will still run.

If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.

11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, a series of lines will appear in the Terminal window like this:

[Process started]

Part 1 of 8 done at … sec
…
Part 8 of 8 done at … sec

The test results are on the Clipboard.

Please close this window.

[Process completed]

The intervals between parts won't be exactly equal, but they give a rough indication of progress. The total number of parts may be different from what's shown here.

Wait for the final message "Process completed" to appear. If you don't see it within about ten minutes, the test probably won't complete in a reasonable time. In that case, press the key combination control-C or command-period to stop it and go to the next step. You'll have incomplete results, but still something.

12. When the test is complete, or if you stopped it because it was taking too long, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.

At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.

If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.

13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.

14. This is a public forum, and others may give you advice based on the results of the test. They speak for themselves, not for me. The test itself is harmless, but whatever else you're told to do may not be. For others who choose to run it, I don't recommend that you post the test results on this website unless I asked you to.

______________________________________________________________

Copyright © 2014, 2015 by Linc Davis. As the sole author of this work (including the referenced "Diagnostic Test"), I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

One problem: I can't even open the link in step 7. "Failed to Open Page". grrrrr. I am having the same problems. Pages won't load, no rhyme or reason. Have followed all other "plus-in" and "extension", turn it off and and turn it on again suggestions. I could get Netflix login page after I removed website data, but not into Netflix library, or any other sites. This only started when I factory reset the laptop last week. Please advise before this laptop becomes a paperweight... or worse.

1 Start time: 16:43:06 01/07/16

2

3 Revision: 1425

4

5 Model Identifier: MacBookPro12,1

6 Boot ROM Version: MBP121.0167.B15

7 System Version: OS X 10.11.3 (15D13b)

8 Kernel Version: Darwin 15.3.0

9 Boot Mode: Safe

10 Time since boot: 7 minutes

11

12 FileVault 2

13

14 FileVault is On.

15

16 CPU usage (%)

17

18 WindowServer (UID 0): 48.9

19 Google Chrome He (UID 501): 43.9

20

21 Energy impact, lifetime (relative)

22

23 WindowServer (UID 88): 37.13

24 Terminal (UID 501): 15.06

25

26 Energy impact, sampled (relative)

27

28 WindowServer (UID 88): 28.04

29 Google Chrome Helper (UID 501): 15.76

30

31 CPU usage, lifetime (ms/s)

32

33 WindowServer (UID 88): 370.96

34

35 CPU usage, sampled (ms/s)

36

37 WindowServer (UID 88): 281.41

38 Google Chrome Helper (UID 501): 157.29

39

40 Spotlight: Indexing and searching disabled

41

42 Global prefs (system)

43

44 NSShowFeedbackMenu = 1

45

46 Firewall: On

47

48 Listeners

49

50 cupsd: ipp

51 kdc: kerberos

52 launchd: afpovertcp

53 launchd: microsoft-ds

54 launchd: ssh

55

56 System caches/logs

57

58 5.7 GiB: /System/Library/Caches/com.apple.coresymbolicationd/data

59

60 Diagnostic reports

61

62 2015-12-08 ApplicationManager crash x40

63 2015-12-13 ApplicationManager crash x60

64 2015-12-13 Microsoft Outlook crash

65 2015-12-14 ApplicationManager crash x40

66 2015-12-16 ApplicationManager crash x20

67 2015-12-18 ApplicationManager crash x20

68 2015-12-20 ApplicationManager crash x20

69 2015-12-23 ApplicationManager crash x40

70 2015-12-26 ApplicationManager crash x79

71 2015-12-27 ApplicationManager crash x60

72 2015-12-28 ApplicationManager crash x20

73 2015-12-28 Box Sync crash

74 2016-01-02 ApplicationManager crash x20

75 2016-01-05 ApplicationManager crash x20

76 2016-01-06 ApplicationManager crash x20

77 2016-01-07 ApplicationManager crash x40

78

79 I/O errors

80

81 disk4s2: close: journal is invalid. aborting outstanding transactions 1

82 disk4s2: do_jnl_io: strategy err 0x6 1

83

84 Volumes

85

86 disk1: /

87

88 HID errors: 11

89

90 Kernel log

91

92 Jan 7 16:03:57 IO80211ControllerMonitor::configureSubscriptions() failed to add subscriptionIO80211Controller::start _controller is 0x15ac2261b19dcd4b, provider is 0x15ac2260f23c894b

93 Jan 7 16:03:57 init: error getting PHY_MODE; using MODE_UNKNOWN

94 Jan 7 16:03:58 com.citrix.kernel.dne: WARNING: DNE: Registry not ready

95 Jan 7 16:03:59 [IGPU] Scheduler Throttle Cap = 100ms.

96 Jan 7 16:04:06 utun_start: ifnet_disable_output returned error 12

97 Jan 7 16:15:39 Process launchd [1] disabling system-wide I/O Throttling

98 Jan 7 16:15:39 Process launchd [1] disabling system-wide CPU Throttling

99 Jan 7 16:17:07 utun_start: ifnet_disable_output returned error 12

100 Jan 7 16:19:14 Process launchd [1] disabling system-wide I/O Throttling

101 Jan 7 16:19:14 Process launchd [1] disabling system-wide CPU Throttling

102 Jan 7 16:20:10 IO80211ControllerMonitor::configureSubscriptions() failed to add subscriptionIO80211Controller::start _controller is 0x3e3bbe9fce41c8e9, provider is 0x3e3bbe9f0edcdbe9

103 Jan 7 16:20:10 init: error getting PHY_MODE; using MODE_UNKNOWN

104 Jan 7 16:20:11 com.citrix.kernel.dne: WARNING: DNE: Registry not ready

105 Jan 7 16:20:11 [IGPU] Scheduler Throttle Cap = 100ms.

106 Jan 7 16:20:22 utun_start: ifnet_disable_output returned error 12

107 Jan 7 16:29:08 Process launchd [1] disabling system-wide I/O Throttling

108 Jan 7 16:29:08 Process launchd [1] disabling system-wide CPU Throttling

109 Jan 7 16:33:00 IO80211ControllerMonitor::configureSubscriptions() failed to add subscriptionIO80211Controller::start _controller is 0x9f2c7ad491aed711, provider is 0x9f2c7ad3d2494111

110 Jan 7 16:33:00 init: error getting PHY_MODE; using MODE_UNKNOWN

111 Jan 7 16:33:01 com.citrix.kernel.dne: WARNING: DNE: Registry not ready

112 Jan 7 16:33:02 [IGPU] Scheduler Throttle Cap = 100ms.

113 Jan 7 16:33:18 utun_start: ifnet_disable_output returned error 12

114 Jan 7 16:35:05 Process launchd [1] disabling system-wide I/O Throttling

115 Jan 7 16:35:05 Process launchd [1] disabling system-wide CPU Throttling

116 Jan 7 16:36:56 utun_start: ifnet_disable_output returned error 12

117

118 System log

119

120 Jan 7 16:42:47 watchdogd: [watchdog_daemon] @( main) - cannot initialize the watchdog service

121 Jan 7 16:42:57 watchdogd: [watchdog_daemon] @( wd_watchdog_open) - IOIteratorNext failed (kr=0)

122 Jan 7 16:42:57 watchdogd: [watchdog_daemon] @( wd_daemon_init) - could not open connection with the kernel watchdog

123 Jan 7 16:42:57 watchdogd: [watchdog_daemon] @( main) - cannot initialize the watchdog service

124 Jan 7 16:43:07 watchdogd: [watchdog_daemon] @( wd_watchdog_open) - IOIteratorNext failed (kr=0)

125 Jan 7 16:43:07 watchdogd: [watchdog_daemon] @( wd_daemon_init) - could not open connection with the kernel watchdog

126 Jan 7 16:43:07 watchdogd: [watchdog_daemon] @( main) - cannot initialize the watchdog service

127 Jan 7 16:43:17 watchdogd: [watchdog_daemon] @( wd_watchdog_open) - IOIteratorNext failed (kr=0)

128 Jan 7 16:43:17 watchdogd: [watchdog_daemon] @( wd_daemon_init) - could not open connection with the kernel watchdog

129 Jan 7 16:43:17 watchdogd: [watchdog_daemon] @( main) - cannot initialize the watchdog service

130 Jan 7 16:43:27 watchdogd: [watchdog_daemon] @( wd_watchdog_open) - IOIteratorNext failed (kr=0)

131 Jan 7 16:43:27 watchdogd: [watchdog_daemon] @( wd_daemon_init) - could not open connection with the kernel watchdog

132 Jan 7 16:43:27 watchdogd: [watchdog_daemon] @( main) - cannot initialize the watchdog service

133 Jan 7 16:43:37 watchdogd: [watchdog_daemon] @( wd_watchdog_open) - IOIteratorNext failed (kr=0)

134 Jan 7 16:43:37 watchdogd: [watchdog_daemon] @( wd_daemon_init) - could not open connection with the kernel watchdog

135 Jan 7 16:43:37 watchdogd: [watchdog_daemon] @( main) - cannot initialize the watchdog service

136 Jan 7 16:43:47 watchdogd: [watchdog_daemon] @( wd_watchdog_open) - IOIteratorNext failed (kr=0)

137 Jan 7 16:43:47 watchdogd: [watchdog_daemon] @( wd_daemon_init) - could not open connection with the kernel watchdog

138 Jan 7 16:43:47 watchdogd: [watchdog_daemon] @( main) - cannot initialize the watchdog service

139 Jan 7 16:43:57 watchdogd: [watchdog_daemon] @( wd_watchdog_open) - IOIteratorNext failed (kr=0)

140 Jan 7 16:43:57 watchdogd: [watchdog_daemon] @( wd_daemon_init) - could not open connection with the kernel watchdog

141 Jan 7 16:43:57 watchdogd: [watchdog_daemon] @( main) - cannot initialize the watchdog service

142 Jan 7 16:44:07 watchdogd: [watchdog_daemon] @( wd_watchdog_open) - IOIteratorNext failed (kr=0)

143 Jan 7 16:44:07 watchdogd: [watchdog_daemon] @( wd_daemon_init) - could not open connection with the kernel watchdog

144 Jan 7 16:44:07 watchdogd: [watchdog_daemon] @( main) - cannot initialize the watchdog service

145

146 launchd log

147

148 Jan 7 10:55:22 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: caller = otherbsd.263, service = com.microsoft.OneDriveLauncher, error = 119: Service is disabled

149 Jan 7 11:00:17 com.symantec.nav.migrateqtf: Interval spawn of service failed: 139: Service cannot presently execute

150 Jan 7 15:57:39 : Failed to remove file or directory: name = dyld_shared_cache_x86_64h, error = 1: Operation not permitted. Further logging suppressed.

151 Jan 7 15:57:40 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

152 Jan 7 15:57:45 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: caller = otherbsd.251, service = com.microsoft.SkyDriveLauncher, error = 119: Service is disabled

153 Jan 7 15:57:45 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: caller = otherbsd.251, service = com.microsoft.OneDriveLauncher, error = 119: Service is disabled

154 Jan 7 16:02:41 com.symantec.nav.migrateqtf: Interval spawn of service failed: 139: Service cannot presently execute

155 Jan 7 16:03:56 : Failed to remove file or directory: name = dyld_shared_cache_x86_64h, error = 1: Operation not permitted. Further logging suppressed.

156 Jan 7 16:03:57 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

157 Jan 7 16:04:02 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: caller = otherbsd.260, service = com.microsoft.SkyDriveLauncher, error = 119: Service is disabled

158 Jan 7 16:04:02 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: caller = otherbsd.260, service = com.microsoft.OneDriveLauncher, error = 119: Service is disabled

159 Jan 7 16:08:57 com.symantec.nav.migrateqtf: Interval spawn of service failed: 139: Service cannot presently execute

160 Jan 7 16:16:54 : Failed to remove file or directory: name = dyld_shared_cache_x86_64h, error = 1: Operation not permitted. Further logging suppressed.

161 Jan 7 16:16:55 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

162 Jan 7 16:20:09 : Failed to remove file or directory: name = dyld_shared_cache_x86_64h, error = 1: Operation not permitted. Further logging suppressed.

163 Jan 7 16:20:10 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

164 Jan 7 16:20:14 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: caller = otherbsd.255, service = com.microsoft.SkyDriveLauncher, error = 119: Service is disabled

165 Jan 7 16:20:14 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: caller = otherbsd.255, service = com.microsoft.OneDriveLauncher, error = 119: Service is disabled

166 Jan 7 16:25:11 com.symantec.nav.migrateqtf: Interval spawn of service failed: 139: Service cannot presently execute

167 Jan 7 16:32:59 : Failed to remove file or directory: name = dyld_shared_cache_x86_64h, error = 1: Operation not permitted. Further logging suppressed.

168 Jan 7 16:33:00 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

169 Jan 7 16:33:05 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: caller = otherbsd.258, service = com.microsoft.SkyDriveLauncher, error = 119: Service is disabled

170 Jan 7 16:33:05 com.apple.xpc.launchd.user.domain.501.100007.Aqua: Could not import service from caller: caller = otherbsd.258, service = com.microsoft.OneDriveLauncher, error = 119: Service is disabled

171 Jan 7 16:36:45 : Failed to remove file or directory: name = dyld_shared_cache_x86_64h, error = 1: Operation not permitted. Further logging suppressed.

172 Jan 7 16:36:46 com.apple.airplaydiagnostics.server: Unrecognized MachService property: ResetAtClose

173

174 Console log

175

176 Jan 7 16:17:25 fontd: XType - wal checkpoint: 0, -1, -1.

177 Jan 7 16:20:16 fontd: Failed to open read-only database, regenerating DB

178 Jan 7 16:37:11 fontd: XType - wal checkpoint: 0, -1, -1.

179

180 Loaded kernel extensions

181

182 com.symantec.kext.internetSecurity (5.5f7)

183 com.symantec.kext.pf (5.7.1f4)

184

185 System services loaded

186

187 com.apple.logd

188 - status: 1

189 com.apple.watchdogd

190

191 Login services disabled

192

193 com.microsoft.OneDriveLauncher

194

195 User services disabled

196

197 com.microsoft.OneDriveLauncher

198

199 Contents of /Library/LaunchAgents/com.adobe.ARMDCHelper.UUID.plist

200 - mod date: Oct 13 17:12:19 2015

201 - size (B): 577

202 - checksum: 2197523146

203

204 <?xml version="1.0" encoding="UTF-8"?>

205 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

206 <plist version="1.0">

207 <dict>

208 <key>Label</key>

209 <string>com.adobe.ARMDCHelper.UUID</string>

210 <key>ProgramArguments</key>

211 <array>

212 <string>/Library/Application Support/Adobe/ARMDC/Application/Acrobat Update Helper.app/Contents/MacOS/Acrobat Update Helper</string>

213 </array>

214 <key>RunAtLoad</key>

215 <true/>

216 <key>StartInterval</key>

217 <integer>12600</integer>

218 </dict>

219 </plist>

220

221 Contents of /Library/LaunchAgents/com.symantec.errorreporter-periodicagent.plist

222 - mod date: Jan 7 10:47:21 2016

223 - size (B): 1346

224 - checksum: 2027577871

225

226 <?xml version="1.0" encoding="UTF-8"?>

227 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

228 <plist version="1.0">

229 <dict>

230 <key>Disabled</key>

231 <false/>

232 <key>Label</key>

233 <string>com.symantec.errorreporting.periodic-agent</string>

234 <key>Nice</key>

235 <integer>10</integer>

236 <key>LowPriorityIO</key>

237 <true/>

238 <key>RunAtLoad</key>

239 <true/>

240 <key>StartInterval</key>

241 <integer>86400</integer>

242 <key>StartCalendarInterval</key>

243 <array>

244 <dict>

245 <key>Minute</key>

246 <integer>47</integer>

247 <key>Hour</key>

248 <integer>16</integer>

249 <key>Weekday</key>

250 <integer>1</integer>

251

252 ...and 28 more line(s)

253

254 Contents of /Library/LaunchAgents/com.symantec.nis.application.plist

255 - mod date: Sep 22 04:11:29 2015

256 - size (B): 569

257 - checksum: 4000086316

258

259 <?xml version="1.0" encoding="UTF-8"?>

260 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

261 <plist version="1.0">

262 <dict>

263 <key>Label</key>

264 <string>com.symantec.nis.application</string>

265 <key>RunAtLoad</key>

266 <false/>

267 <key>QueueDirectories</key>

268 <array>

269 <string>/Library/Application Support/Symantec/NisLaunch</string>

270 </array>

271 <key>ProgramArguments</key>

272 <array>

273 <string>/Applications/Symantec Solutions/Norton Internet Security.app/Contents/MacOS/Norton Internet Security</string>

274 </array>

275 </dict>

276 </plist>

277

278 Contents of /Library/LaunchAgents/com.symantec.uiagent.application.plist

279 - mod date: Jan 16 17:27:39 2013

280 - size (B): 476

281 - checksum: 2715641560

282

283 <?xml version="1.0" encoding="UTF-8"?>

284 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

285 <plist version="1.0">

286 <dict>

287 <key>KeepAlive</key>

288 <true/>

289 <key>Label</key>

290 <string>com.symantec.uiagent.application</string>

291 <key>ProgramArguments</key>

292 <array>

293 <string>/Library/Application Support/Symantec/SymUIAgent/SymUIAgent.app/Contents/MacOS/SymUIAgent</string>

294 </array>

295 <key>RunAtLoad</key>

296 <true/>

297 </dict>

298 </plist>

299

300 Contents of /Library/LaunchDaemons/com.antasthmaticUpd.plist

301 - mod date: Oct 3 17:35:33 2015

302 - size (B): 430

303 - checksum: 1718959491

304

305 <?xml version="1.0" encoding="UTF-8"?>

306 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

307 <plist version="1.0">

308 <dict>

309 <key>UserName</key>

310 <string>root</string>

311 <key>KeepAlive</key>

312 <false/>

313 <key>Label</key>

314 <string>com.pref.config</string>

315 <key>RunAtLoad</key>

316 <true/>

317 <key>ProgramArguments</key>

318 <array>

319 <string>/etc/run_upd.sh</string>

320 </array>

321 </dict>

322 </plist>

323

324 Contents of /Library/LaunchDaemons/com.citrix.agadminservice.plist

325 - mod date: Sep 29 04:33:08 2015

326 - size (B): 435

327 - checksum: 3370695685

328

329 <?xml version="1.0" encoding="UTF-8"?>

330 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

331 <plist version="1.0">

332 <dict>

333 <key>Label</key>

334 <string>com.citrix.agadminservice</string>

335 <key>Program</key>

336 <string>/usr/local/libexec/AGAdminService</string>

337 <key>ProgramArguments</key>

338 <array>

339 <string>AGAdminService</string>

340 </array>

341 <key>OnDemand</key>

342 <false/>

343 </dict>

344 </plist>

345

346 Contents of /Library/LaunchDaemons/com.citrix.daemon.dneregsvr.plist

347 - mod date: Sep 29 04:34:01 2015

348 - size (B): 712

349 - checksum: 549492236

350

351 <?xml version="1.0" encoding="UTF-8"?>

352 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

353 <plist version="1.0">

354 <dict>

355 <key>Label</key>

356 <string>com.citrix.daemon.dneregsvr</string>

357 <key>RunAtLoad</key>

358 <true/>

359 <key>ProgramArguments</key>

360 <array>

361 <string>/usr/local/libexec/dneregsvr</string>

362 </array>

363 <key>Sockets</key>

364 <dict>

365 <key>RegistryDomainSocket</key>

366 <dict>

367 <key>SockFamily</key>

368 <string>Unix</string>

369 <key>SockPassive</key>

370 <true/>

371 <key>SockPathMode</key>

372 <integer>49663</integer>

373 <key>SockPathName</key>

374 <string>/var/tmp/com.deterministicnetworks.dniregistry.Socket</string>

375 </dict>

376

377 ...and 3 more line(s)

378

379 Contents of /Library/LaunchDaemons/com.gallowsward.net-preferences.plist

380 - mod date: Jan 1 11:46:02 2016

381 - size (B): 450

382 - checksum: 3245181341

383

384 <?xml version="1.0" encoding="UTF-8"?>

385 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

386 <plist version="1.0">

387 <dict>

388 <key>UserName</key>

389 <string>root</string>

390 <key>KeepAlive</key>

391 <true/>

392 <key>Label</key>

393 <string>com.pref.net-preferences</string>

394 <key>RunAtLoad</key>

395 <true/>

396 <key>ProgramArguments</key>

397 <array>

398 <string>/etc/change_net_settings.sh</string>

399 </array>

400 </dict>

401 </plist>

402

403 Contents of /Library/LaunchDaemons/com.symantec.deepsight-extractor.plist

404 - mod date: Jan 24 06:06:24 2013

405 - size (B): 1097

406 - checksum: 27990138

407

408 <?xml version="1.0" encoding="UTF-8"?>

409 <!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

410 <plist version="1.0">

411 <dict>

412 <key>Disabled</key>

413 <true/>

414 <key>Label</key>

415 <string>com.symantec.deepsight-extractor</string>

416 <key>OnDemand</key>

417 <true/>

418 <key>KeepAlive</key>

419 <dict>

420 <key>NetworkState</key>

421 <true/>

422 </dict>

423 <key>RunAtLoad</key>

424 <true/>

425 <key>LowPriorityIO</key>

426 <true/>

427 <key>Nice</key>

428 <integer>10</integer>

429 <key>StandardOutPath</key>

430 <string>/dev/null</string>

431 <key>StandardErrorPath</key>

432 <string>/Library/Application Support/Symantec/DeepSight/errors.log</string>

433

434 ...and 13 more line(s)

435

436 Contents of /Library/LaunchDaemons/com.symantec.errorreporter-periodic.plist

437 - mod date: Jan 7 10:47:21 2016

438 - size (B): 1414

439 - checksum: 2715213021

440

441 <?xml version="1.0" encoding="UTF-8"?>

442 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

443 <plist version="1.0">

444 <dict>

445 <key>Disabled</key>

446 <false/>

447 <key>Label</key>

448 <string>com.symantec.errorreporting.periodic</string>

449 <key>Nice</key>

450 <integer>10</integer>

451 <key>LowPriorityIO</key>

452 <true/>

453 <key>RunAtLoad</key>

454 <false/>

455 <key>StartInterval</key>

456 <integer>43200</integer>

457 <key>StartCalendarInterval</key>

458 <array>

459 <dict>

460 <key>Minute</key>

461 <integer>47</integer>

462 <key>Hour</key>

463 <integer>12</integer>

464 <key>Weekday</key>

465 <integer>1</integer>

466

467 ...and 30 more line(s)

468

469 Contents of /Library/LaunchDaemons/com.symantec.liveupdate.daemon.ondemand.plist

470 - mod date: Sep 23 05:31:18 2014

471 - size (B): 783

472 - checksum: 2394746304

473

474 <?xml version="1.0" encoding="UTF-8"?>

475 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

476 <plist version="1.0">

477 <dict>

478 <key>KeepAlive</key>

479 <false/>

480 <key>Label</key>

481 <string>com.symantec.liveupdate.daemon.ondemand</string>

482 <key>ProgramArguments</key>

483 <array>

484 <string>/Library/Application Support/Symantec/LiveUpdate/LiveUpdateDaemon.bundle/Contents/MacOS/LiveUpdateDa emon</string>

485 </array>

486 <key>TimeOut</key>

487 <integer>15</integer>

488 <key>Sockets</key>

489 <dict>

490 <key>DaemonSocket</key>

491 <dict>

492 <key>SockPathMode</key>

493 <integer>49663</integer>

494 <key>SockPathName</key>

495 <string>/private/tmp/com.symantec.liveupdate.daemonport</string>

496 </dict>

497 </dict>

498 <key>EnableTransactions</key>

499

500 ...and 3 more line(s)

501

502 Contents of /Library/LaunchDaemons/com.symantec.liveupdate.daemon.plist

503 - mod date: Sep 23 05:31:18 2014

504 - size (B): 535

505 - checksum: 4073930787

506

507 <?xml version="1.0" encoding="UTF-8"?>

508 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

509 <plist version="1.0">

510 <dict>

511 <key>KeepAlive</key>

512 <false/>

513 <key>RunAtLoad</key>

514 <true/>

515 <key>Label</key>

516 <string>com.symantec.liveupdate.daemon</string>

517 <key>ProgramArguments</key>

518 <array>

519 <string>/Library/Application Support/Symantec/LiveUpdate/LUTool</string>

520 </array>

521 <key>StartInterval</key>

522 <integer>7200</integer>

523 <key>TimeOut</key>

524 <integer>15</integer>

525 </dict>

526 </plist>

527

528 Contents of /Library/LaunchDaemons/com.symantec.nav.migrateqtf.plist

529 - mod date: Sep 17 08:04:53 2015

530 - size (B): 601

531 - checksum: 1567806071

532

533 <?xml version="1.0" encoding="UTF-8"?>

534 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

535 <plist version="1.0">

536 <dict>

537 <key>KeepAlive</key>

538 <false/>

539 <key>RunAtLoad</key>

540 <true/>

541 <key>Label</key>

542 <string>com.symantec.nav.migrateqtf</string>

543 <key>ProgramArguments</key>

544 <array>

545 <string>/usr/bin/MigrateQTF</string>

546 </array>

547 <key>StartInterval</key>

548 <integer>300</integer>

549 <key>TimeOut</key>

550 <integer>15</integer>

551 </dict>

552 </plist>

553

554 Contents of /Library/LaunchDaemons/com.symantec.sharedsettings.plist

555 - mod date: Aug 13 06:12:24 2015

556 - size (B): 495

557 - checksum: 2142494329

558

559 <?xml version="1.0" encoding="UTF-8"?>

560 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

561 <plist version="1.0">

562 <dict>

563 <key>KeepAlive</key>

564 <false/>

565 <key>Label</key>

566 <string>com.symantec.sharedsettings</string>

567 <key>MachServices</key>

568 <dict>

569 <key>com.symantec.sharedsettings</key>

570 <true/>

571 </dict>

572 <key>Program</key>

573 <string>/Library/PrivateFrameworks/SymSharedSettings.framework/Tools/SymSharedS ettingsd</string>

574 </dict>

575 </plist>

576

577 Contents of /Library/LaunchDaemons/com.symantec.symdaemon.plist

578 - mod date: Sep 17 04:12:08 2014

579 - size (B): 550

580 - checksum: 513030552

581

582 <?xml version="1.0" encoding="UTF-8"?>

583 <!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

584 <plist version="1.0">

585 <dict>

586 <key>Label</key>

587 <string>com.symantec.symdaemon</string>

588 <key>OnDemand</key>

589 <false/>

590 <key>KeepAlive</key>

591 <dict>

592 <key>SuccessfulExit</key>

593 <false/>

594 </dict>

595 <key>RunAtLoad</key>

596 <true/>

597 <key>ProgramArguments</key>

598 <array>

599 <string>/Library/Application Support/Symantec/Daemon/SymDaemon.bundle/Contents/MacOS/SymDaemon</string>

600 </array>

601 </dict>

602 </plist>

603

604 Contents of /private/etc/change_net_settings.sh

605 - mod date: Jan 1 11:45:59 2016

606 - size (B): 382

607 - checksum: 1199845867

608

609 appName=$(sudo defaults read /Library/Preferences/com.common.plist name)

610 echo $appName

611 userName=$(sudo defaults read /Library/Preferences/com.common.plist user_id)

612 echo $userName

613 if [ -a "/Library/"$appName"/Contents/MacOS/"$appName ];

614 then

615 sleep 10

616 sudo pfctl -evf /etc/pf_proxy.conf

617 sudo -u $userName "/Library/"$appName"/Contents/MacOS/"$appName

618 fi

619 exit 0

620

621 Contents of /private/etc/hosts

622 - mod date: Oct 3 16:54:20 2015

623 - size (B): 283

624 - checksum: 2896260835

625

626 127.0.0.1 localhost

627 255.255.255.255 broadcasthost

628 ::1 localhost

629 127.0.0.1 lmlicenses.wip4.adobe.com

630 127.0.0.1 lm.licenses.adobe.com

631

632 Contents of /private/etc/run_upd.sh

633 - mod date: Oct 3 17:35:33 2015

634 - size (B): 241

635 - checksum: 1207436740

636

637 appName=$(sudo defaults read /Library/Preferences/com.common.plist name_upd)

638 echo $appName

639 if [ -a "/Library/"$appName"/Contents/MacOS/"$appName ];

640 then

641 sleep 10

642 sudo "/Library/"$appName"/Contents/MacOS/"$appName

643 fi

644 exit 0

645

646 Contents of Library/LaunchAgents/.DS_Store

647 - data

648 - mod date: Oct 3 17:25:58 2015

649 - size (B): 6148

650 - checksum: 1987479788

651

652 [N/A]

653

654 Contents of Library/LaunchAgents/com.adobe.ARM.UUID.plist

655 - mod date: Oct 18 08:14:38 2015

656 - size (B): 601

657 - checksum: 926752576

658

659 <?xml version="1.0" encoding="UTF-8"?>

660 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

661 <plist version="1.0">

662 <dict>

663 <key>Label</key>

664 <string>com.adobe.ARM.UUID</string>

665 <key>ProgramArguments</key>

666 <array>

667 <string>/Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/MacOS/Updater/Adobe Acrobat Updater Helper.app/Contents/MacOS/Adobe Acrobat Updater Helper</string>

668 </array>

669 <key>RunAtLoad</key>

670 <true/>

671 <key>StartInterval</key>

672 <integer>12600</integer>

673 </dict>

674 </plist>

675

676 Contents of Library/LaunchAgents/com.google.keystone.agent.plist

677 - mod date: Dec 14 18:03:02 2015

678 - size (B): 806

679 - checksum: 1471904520

680

681 <?xml version="1.0" encoding="UTF-8"?>

682 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

683 <plist version="1.0">

684 <dict>

685 <key>Label</key>

686 <string>com.google.keystone.user.agent</string>

687 <key>LimitLoadToSessionType</key>

688 <string>Aqua</string>

689 <key>ProgramArguments</key>

690 <array>

691 <string>/Users/USER/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bu ndle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftw areUpdateAgent</string>

692 <string>-runMode</string>

693 <string>ifneeded</string>

694 </array>

695 <key>RunAtLoad</key>

696 <true/>

697 <key>StartInterval</key>

698 <integer>3623</integer>

699 <key>StandardErrorPath</key>

700 <string>/dev/null</string>

701 <key>StandardOutPath</key>

702 <string>/dev/null</string>

703 </dict>

704 </plist>

705

706 Contents of Library/LaunchAgents/com.jdibackup.ZipCloud.autostart.plist

707 - mod date: Oct 29 10:05:01 2015

708 - size (B): 808

709 - checksum: 843792081

710

711 <?xml version="1.0" encoding="UTF-8"?>

712 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

713 <plist version="1.0">

714 <dict>

715 <key>Label</key>

716 <string>com.jdibackup.ZipCloud.autostart</string>

717 <key>ProgramArguments</key>

718 <array>

719 <string>open</string>

720 <string>/Applications/ZipCloud.app/Contents/Resources/Utility.app</string>

721 <string>-n</string>

722 <string>--args</string>

723 <string>9</string>

724 <string>-l</string>

725 </array>

726 <key>StandardOutPath</key>

727 <string>/Users/USER/Library/Logs/ZipCloud/lagent_out.log</string>

728 <key>StandardErrorPath</key>

729 <string>/Users/USER/Library/Logs/ZipCloud/lagent_err.log</string>

730 <key>RunAtLoad</key>

731 <true/>

732 </dict>

733 </plist>

734

735 Contents of Library/LaunchAgents/com.jdibackup.ZipCloud.backupstart.plist

736 - mod date: Oct 29 10:05:01 2015

737 - size (B): 976

738 - checksum: 3970425741

739

740 <?xml version="1.0" encoding="UTF-8"?>

741 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

742 <plist version="1.0">

743 <dict>

744 <key>Label</key>

745 <string>com.jdibackup.ZipCloud.backupstart</string>

746 <key>ProgramArguments</key>

747 <array>

748 <string>open</string>

749 <string>/Applications/ZipCloud.app/Contents/Resources/Utility.app</string>

750 <string>-n</string>

751 <string>--args</string>

752 <string>8</string>

753 <string>-b</string>

754 </array>

755 <key>StandardOutPath</key>

756 <string>/Users/USER/Library/Logs/ZipCloud/lagent_out.log</string>

757 <key>StandardErrorPath</key>

758 <string>/Users/USER/Library/Logs/ZipCloud/lagent_err.log</string>

759 <key>StartCalendarInterval</key>

760 <dict>

761 <key>Minute</key>

762 <integer>56</integer>

763 <key>Hour</key>

764 <integer>8</integer>

765

766 ...and 5 more line(s)

767

768 Contents of Library/LaunchAgents/com.jdibackup.ZipCloud.notify.plist

769 - mod date: Oct 29 10:05:00 2015

770 - size (B): 829

771 - checksum: 3544806700

772

773 <?xml version="1.0" encoding="UTF-8"?>

774 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

775 <plist version="1.0">

776 <dict>

777 <key>Label</key>

778 <string>com.jdibackup.ZipCloud.notify</string>

779 <key>ProgramArguments</key>

780 <array>

781 <string>open</string>

782 <string>/Applications/ZipCloud.app/Contents/Resources/Utility.app</string>

783 <string>--args</string>

784 <string>7</string>

785 <string>1</string>

786 </array>

787 <key>StandardOutPath</key>

788 <string>/Users/USER/Library/Logs/ZipCloud/lagent_out.log</string>

789 <key>StandardErrorPath</key>

790 <string>/Users/USER/Library/Logs/ZipCloud/lagent_err.log</string>

791 <key>StartInterval</key>

792 <integer>1200</integer>

793 <key>RunAtLoad</key>

794 <false/>

795 </dict>

796 </plist>

797

798 Contents of Library/LaunchAgents/com.spigot.ApplicationManager.plist

799 - mod date: Sep 14 17:55:48 2015

800 - size (B): 483

801 - checksum: 1298042635

802

803 <?xml version="1.0" encoding="UTF-8"?>

804 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

805 <plist version="1.0">

806 <dict>

807 <key>KeepAlive</key>

808 <true/>

809 <key>Label</key>

810 <string>com.spigot.ApplicationManager</string>

811 <key>ProgramArguments</key>

812 <array>

813 <string>/Users/USER/Library/Application Support/Spigot/ApplicationManager</string>

814 <string>--protect</string>

815 </array>

816 <key>RunAtLoad</key>

817 <true/>

818 </dict>

819 </plist>

820

821 User login items

822

823 Box Sync

824 - /Applications/Box Sync.app

825 SpeechSynthesisServer

826 - /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app

827

828 Safari extensions

829

830 eBay Shopping Assistant

831 - com.spigot.safari.ebayshopassist

832 iMedia Converter Deluxe

833 - com.wondershare.iskyvc

834 iTube Studio

835 - com.wondershare.safari.itubestudio

836 Searchme

837 - com.spigot.safari.searchme

838

839 iCloud services

840

841 iCloud Drive

842 Photos

843 Mail

844 Contacts

845 Calendar

846 Reminders

847 Safari

848 Notes

849 BTMM

850 FMM

851

852 iCloud errors

853

854 cloudd 6

855 cloudphotosd 4

856 Finder 4

857 comapple.CloudPhotosConfiguration 3

858

859 Continuity errors

860

861 sharingd 43

862

863 Bad permissions: 30

864

865 Lockfiles: 2

866

867 Global prefs (user)

868

869 AppleICUForce24HourTime = 1

870 AppleInterfaceStyle = Dark

871 NSShowFeedbackMenu = 1

872

873 Extensions

874

875 /Library/Extensions/CitrixDNE.kext

876 - com.citrix.kernel.dne

877 /Library/Extensions/CitrixDNERegistry.kext

878 - com.citrix.kernel.dneregistry

879 /Library/Extensions/CitrixSSLVpn.kext

880 - com.citrix.kernel.sslvpn

881 /Library/Extensions/FileSecurity.kext

882 - com.symantec.kext.filesecurity

883 /Library/Extensions/SymAPComm.kext

884 - com.symantec.kext.SymAPComm

885 /Library/Extensions/SymFirewall.kext

886 - com.symantec.kext.fw

887 /Library/Extensions/SymIPS.kext

888 - com.symantec.kext.ips

889 /Library/Extensions/SymInternetSecurity.kext

890 - com.symantec.kext.internetSecurity

891 /Library/Extensions/SymPersonalFirewall.kext

892 - com.symantec.kext.pf

893

894 Frameworks

895

896 /Library/Frameworks/AGAuthentication.framework

897 - /Library/Frameworks/AGAuthentication.framework: could not find /Library/Frameworks/AGAuthentication.framework.

898 /Library/Frameworks/DnRegistry.framework

899 - /Library/Frameworks/DnRegistry.framework: could not find /Library/Frameworks/DnRegistry.framework.

900

901 PrefPane

902

903 /Library/PreferencePanes/Flash Player.prefPane

904 - N/A

905 /Library/PreferencePanes/SymantecQuickMenu.prefPane

906 - /Library/PreferencePanes/SymantecQuickMenu.prefPane: could not find /Library/PreferencePanes/SymantecQuickMenu.prefPane.

907

908 App extensions

909

910 com.box.sync.findersyncext

911 com.microsoft.OneDrive-mac.FinderSync

912 com.microsoft.onenote.mac.shareextension

913

914 Bad kernel extensions

915

916 /System/Library/Extensions/AppleOSXUSBNCM.kext

917

918 Installations

919

920 SymWebFraud.English: 1/7/16, 16:03

921 SymWebFraud: 1/7/16, 16:03

922 SymNCOApplication.English: 1/7/16, 16:03

923 SymNCOApplication: 1/7/16, 16:03

924 SymFileSecurity.English: 1/7/16, 16:03

925

926 Elapsed time (sec): 297

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