Can't unlock system preferences - hung "Authenticating"

Question

Level 1

5 points

Can't unlock system preferences - hung "Authenticating"

When I try to unlock my system preferences for any reason, it gets hung on "Authenticating". One of the other by-products is that I cannot install third party applications because I can't change the security preferences. Everything works fine in Safe Mode, just not standard mode. It also works fine in my other user accounts including a second admin account that I created just for testing purposes. I tried to rebuild the user account per this article to no avail: http://www.cnet.com/how-to/how-to-rebuild-a-user-account-in-os-x. Can anyone help me get my system preferences unlocked?

MacBook Pro, OS X Yosemite (10.10.1)

Posted on Aug 28, 2015 9:52 AM

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Answer 1

Linc Davis

Level 10

209,541 points

Aug 28, 2015 4:01 PM in response to cshandrow

1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.

The test works on OS X 10.7 ("Lion") and later. I don't recommend running it on older versions of OS X. It will do no harm, but it won't do much good either.

Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.

2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.

There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.

You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.

In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.

You may not be able to understand the script yourself. But variations of it have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message. See, for example, this discussion.

Another indication that the test is safe can be found in this thread, and this one, for example, where the comment in which I suggested it was recommended by one of the Apple Community Specialists, as explained here.

Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.

4. Here's a general summary of what you need to do, if you choose to proceed:

☞ Copy a particular line of text to the Clipboard.

☞ Paste into the window of another application.

☞ Wait for the test to run. It usually takes a few minutes.

☞ Paste the results, which will have been copied automatically, back into a reply on this page.

These are not specific instructions; just an overview. The details are in parts 7 and 8 of this comment. The sequence is: copy, paste, wait, paste again. You don't need to copy a second time.

5. Try to test under conditions that reproduce the problem, as far as possible. For example, if the computer is sometimes, but not always, slow, run the test during a slowdown.

You may have started up in safe mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.

6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.

7. Load this linked web page (on the website "Pastebin.") The title of the page is "Diagnostic Test." Below the title is a text box headed by three small icons. The one on the right represents a clipboard. Click that icon to select the text, then copy it to the Clipboard on your computer by pressing the key combination command-C.

If the text doesn't highlight when you click the icon, select it by triple-clicking anywhere inside the box. Don't select the whole page, just the text in the box.

8. Launch the built-in Terminal application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

Click anywhere in the Terminal window to activate it. Paste from the Clipboard into the window by pressing command-V, then press return. The text you pasted should vanish immediately.

9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter

exec bash

and press return. Then paste the script again.

10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. If you don't know the password, or if you prefer not to enter it, just press return three times at the password prompt. Again, the script will still run.

If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.

11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, a series of lines will appear in the Terminal window like this:

[Process started]

Part 1 of 8 done at … sec
…
Part 8 of 8 done at … sec

The test results are on the Clipboard.

Please close this window.

[Process completed]

The intervals between parts won't be exactly equal, but they give a rough indication of progress. The total number of parts may be different from what's shown here.

Wait for the final message "Process completed" to appear. If you don't see it within about ten minutes, the test probably won't complete in a reasonable time. In that case, press the key combination control-C or command-period to stop it and go to the next step. You'll have incomplete results, but still something.

12. When the test is complete, or if you stopped it because it was taking too long, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.

At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.

If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.

13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.

14. This is a public forum, and others may give you advice based on the results of the test. They speak for themselves, not for me. The test itself is harmless, but whatever else you're told to do may not be. For others who choose to run it, I don't recommend that you post the test results on this website unless I asked you to.

______________________________________________________________

Copyright © 2014, 2015 by Linc Davis. As the sole author of this work (including the referenced "Diagnostic Test"), I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

Reply

Answer 2

cshandrow Author

Level 1

5 points

Aug 28, 2015 8:07 PM in response to Linc Davis

Here are the test results. Thank you!

1 Start time: 21:57:59 08/28/15

2

3 Revision: 1339

4

5 Model Identifier: MacBookPro9,2

6 Memory: 4 GB

7 System Version: OS X 10.10.5 (14F27)

8 Kernel Version: Darwin 14.5.0

9 Time since boot: 4:38

10

11 SerialATA

12

13 Samsung SSD 850 EVO 1TB

14

15 Activity

16

17 en1: in 11, out 878 (KiB/s)

18

19 System errors (per sec)

20

21 nsurlstoraged (UID 501, error 1): 102

22

23 Energy (lifetime)

24

25 kernel_task (UID 0): 26.67

26 backupd (UID 0): 12.75

27

28 Energy (sampled)

29

30 kernel_task (UID 0): 69.58

31 diskimages-helper (UID 0): 8.91

32

33 Font issues: 892

34

35 Global prefs (system)

36

37 MultipleSessionEnabled = 1

38

39 Diagnostic reports

40

41 2015-08-27 Dock crash

42 2015-08-27 EvernoteHelper crash

43 2015-08-27 FontValidator crash

44 2015-08-27 Installer hang

45 2015-08-27 LocationMenu crash

46 2015-08-27 Microsoft PowerPoint crash

47 2015-08-27 Safari crash x3

48 2015-08-27 SecurityAgent crash x19

49 2015-08-27 SpotlightNetHelper crash

50 2015-08-27 UpdaterStartupUtility crash

51 2015-08-27 cloudphotosd crash x3

52 2015-08-27 com.apple.ICPPhotoStreamLibraryService crash x2

53 2015-08-27 com.apple.Safari.SearchHelper crash

54 2015-08-27 com.apple.iCal.CalendarNC crash

55 2015-08-27 com.apple.ncplugin.stocks crash

56 2015-08-27 com.apple.ncplugin.weather crash x4

57 2015-08-27 fontd crash

58 2015-08-27 iTunes crash x2

59 2015-08-27 mapspushd crash

60 2015-08-27 mdworker32 crash x20

61 2015-08-27 storeaccountd crash

62 2015-08-27 storeuid crash

63 2015-08-28 SecurityAgent crash x20

64 2015-08-28 WindowServer crash

65 2015-08-28 storeuid crash

66

67 HID errors: 185

68

69 Kernel log

70

71 Aug 28 17:19:48 IO80211AWDLPeerManager::getVHtCapabilityIE Unable to get vht capabilities ret 2d

72 Aug 28 17:20:09 pci pause: SDXC

73 Aug 28 18:59:19 pci pause: SDXC

74 Aug 28 19:02:50 ASP_TCP Disconnect: triggering reconnect by bumping reconnTrigger from curr value 0 on so 0xffffff80380767b0

75 Aug 28 19:02:51 AFP_VFS afpfs_DoReconnect: Max reconnect time: 30 secs, Connect timeout: 15 secs for /Volumes/Data

76 Aug 28 19:02:51 ASP_TCP asp_SetTCPQoS: sock_settclassopt got error 57

77 Aug 28 19:04:38 pci pause: SDXC

78 Aug 28 19:14:44 ASP_TCP Disconnect: triggering reconnect by bumping reconnTrigger from curr value 1 on so 0xffffff80380767b0

79 Aug 28 19:14:45 AFP_VFS afpfs_DoReconnect: Max reconnect time: 30 secs, Connect timeout: 15 secs for /Volumes/Data

80 Aug 28 19:14:45 ASP_TCP asp_SetTCPQoS: sock_settclassopt got error 57

81 Aug 28 19:15:30 pci pause: SDXC

82 Aug 28 19:16:08 sync timed out: 60 sec

83 Aug 28 19:16:15 ARPT: 472.427286: wl0: 802.11 driver reinitializing, total count of reinit's[1], @'wlc_dpc':472

84 Aug 28 19:16:15 ARPT: 472.436630: wl0: 802.11 driver DPC, reinit reason[5], count[1]

85 Aug 28 19:16:15 ARPT: 472.436635: wl0: 802.11 driver reinitializing, total count of reinit's[2], @'wlc_dpc':493

86 Aug 28 20:26:57 pci pause: SDXC

87 Aug 28 21:50:43 hibernate_alloc_pages act 28141, inact 171430, anon 8978, throt 0, spec 51096, wire 163397, wireinit 208328

88 Aug 28 21:50:46 ASP_TCP Disconnect: triggering reconnect by bumping reconnTrigger from curr value 2 on so 0xffffff80380767b0

89 Aug 28 21:50:46 AFP_VFS afpfs_DoReconnect: Max reconnect time: 30 secs, Connect timeout: 15 secs for /Volumes/Data

90 Aug 28 21:50:46 ASP_TCP asp_SetTCPQoS: sock_settclassopt got error 57

91 Aug 28 21:50:46 AFP_VFS afpfs_DoReconnect: connect on /Volumes/Data failed 51.

92 Aug 28 21:50:47 ASP_TCP asp_SetTCPQoS: sock_settclassopt got error 57

93 Aug 28 21:50:47 AFP_VFS afpfs_DoReconnect: connect on /Volumes/Data failed 51.

94 Aug 28 21:50:48 ASP_TCP asp_SetTCPQoS: sock_settclassopt got error 57

95 Aug 28 21:51:28 pci pause: SDXC

96

97 System log

98

99 Aug 28 19:03:36 mDNSResponder: DeregisterInterface: Frequent transitions for interface awdl0 (FE80:0000:0000:0000:842B:F7FF:FED4:42A1)

100 Aug 28 19:03:36 mDNSResponder: DeregisterInterface: Frequent transitions for interface en1 (10.0.1.59)

101 Aug 28 19:03:54 mDNSResponder: mDNS_RegisterInterface: Frequent transitions for interface en1 (FE80:0000:0000:0000:AABB:CFFF:FE04:6A34)

102 Aug 28 19:03:54 mDNSResponder: mDNS_RegisterInterface: Frequent transitions for interface awdl0 (FE80:0000:0000:0000:842B:F7FF:FED4:42A1)

103 Aug 28 19:03:54 mDNSResponder: DeregisterInterface: Frequent transitions for interface en1 (2601:0246:8000:365D:AABB:CFFF:FE04:6A34)

104 Aug 28 19:03:54 mDNSResponder: mDNS_RegisterInterface: Frequent transitions for interface en1 (FE80:0000:0000:0000:AABB:CFFF:FE04:6A34)

105 Aug 28 19:03:54 mDNSResponder: mDNS_RegisterInterface: Frequent transitions for interface en1 (10.0.1.59)

106 Aug 28 19:04:11 mDNSResponder: DeregisterInterface: Frequent transitions for interface awdl0 (FE80:0000:0000:0000:842B:F7FF:FED4:42A1)

107 Aug 28 19:04:11 mDNSResponder: DeregisterInterface: Frequent transitions for interface en1 (10.0.1.59)

108 Aug 28 19:14:44 mDNSResponder: mDNS_RegisterInterface: Frequent transitions for interface en1 (FE80:0000:0000:0000:AABB:CFFF:FE04:6A34)

109 Aug 28 19:16:10 airportd: _handleLinkEvent: WiFi is not powered. Resetting state variables.

110 Aug 28 19:16:21 airportd: _handleLinkEvent: WiFi is not powered. Resetting state variables.

111 Aug 28 20:26:24 com.apple.backupd: Waiting for index to be ready (100)

112 Aug 28 20:26:41 configd: [0x7fb33963b580] [m]DNS query timeout (query time = 20.827335), [46TE]

113 Aug 28 20:26:45 configd: [0x7fb33963f340] [m]DNS query timeout (query time = 25.006555), [46TE]

114 Aug 28 21:50:47 loginwindow: ERROR | -[LWBuiltInScreenLockAuthLion askForPasswordBuiltIn:] | Attempted to add an observer when already observing

115 Aug 28 21:50:48 netbiosd: Unable to start NetBIOS name service:

116 Aug 28 21:50:56 com.apple.backupd: Waiting for index to be ready (100)

117 Aug 28 21:51:32 EvernoteHelper: AppleEvents: Send port for process has no send right, port=( port:45635/0xb243 rcv:1,send:0,d:0 limit:5) (findOrCreate()/AEMachUtils.cp #526) com.apple.main-thread

118 Aug 28 21:51:32 EvernoteHelper: AppleEvents: Send port for process has no send right, port=( port:45635/0xb243 rcv:1,send:0,d:0 limit:5) (findOrCreate()/AEMachUtils.cp #526) com.apple.main-thread

119 Aug 28 21:51:32 EvernoteHelper: AppleEvents: Send port for process has no send right, port=( port:45635/0xb243 rcv:1,send:0,d:0 limit:5) (findOrCreate()/AEMachUtils.cp #526) com.apple.main-thread

120 Aug 28 21:51:32 EvernoteHelper: AppleEvents: Send port for process has no send right, port=( port:45635/0xb243 rcv:1,send:0,d:0 limit:5) (findOrCreate()/AEMachUtils.cp #526) com.apple.main-thread

121 Aug 28 21:51:32 EvernoteHelper: AppleEvents: Send port for process has no send right, port=( port:45635/0xb243 rcv:1,send:0,d:0 limit:5) (findOrCreate()/AEMachUtils.cp #526) com.apple.main-thread

122 Aug 28 21:51:32 EvernoteHelper: AppleEvents: Send port for process has no send right, port=( port:45635/0xb243 rcv:1,send:0,d:0 limit:5) (findOrCreate()/AEMachUtils.cp #526) com.apple.main-thread

123 Aug 28 21:51:32 cloudd: Stream 0x7fc76ab571a0 is sending an event before being opened

124

125 launchd log

126

127 Aug 28 17:14:48 com.apple.xpc.launchd.domain.pid.Install Adobe Flash Player.874: Could not resolve origin of domain. XPC services in this domain's bundle will not be bootstrapped: error = 109: Invalid property list, taint = (null)

128 Aug 28 17:19:49 com.apple.xpc.launchd.domain.pid.SecurityAgent.207: Path not allowed in target domain: type = uid, path = /System/Library/Frameworks/AppKit.framework/Versions/C/XPCServices/SandboxedSer viceRunner.xpc/Contents/MacOS/SandboxedServiceRunner error = 1: Operation not permitted, origin = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/SecurityAg ent.xpc

129 Aug 28 17:19:49 com.apple.xpc.launchd.domain.pid.SecurityAgent.207: Path not allowed in target domain: type = uid, path = /System/Library/PrivateFrameworks/SpeechRecognitionCore.framework/Versions/A/XP CServices/com.apple.SpeechRecognitionCore.brokerd.xpc/Contents/MacOS/com.apple.S peechRecognitionCore.brokerd error = 1: Operation not permitted, origin = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/SecurityAg ent.xpc

130 Aug 28 17:19:49 com.apple.xpc.launchd.domain.pid.SecurityAgent.207: Path not allowed in target domain: type = uid, path = /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/XPCSer vices/DataDetectorsDynamicData.xpc/Contents/MacOS/DataDetectorsDynamicData error = 1: Operation not permitted, origin = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/SecurityAg ent.xpc

131 Aug 28 17:19:49 com.apple.xpc.launchd.domain.pid.SecurityAgent.207: Path not allowed in target domain: type = uid, path = /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/XPCSer vices/DataDetectorsDynamicData.xpc/Contents/MacOS/DataDetectorsDynamicData error = 1: Operation not permitted, origin = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/SecurityAg ent.xpc

132 Aug 28 17:19:49 com.apple.xpc.launchd.domain.pid.SecurityAgent.207: Path not allowed in target domain: type = uid, path = /System/Library/Frameworks/AppKit.framework/Versions/C/XPCServices/SandboxedSer viceRunner.xpc/Contents/MacOS/SandboxedServiceRunner error = 1: Operation not permitted, origin = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/SecurityAg ent.xpc

133 Aug 28 17:19:49 com.apple.xpc.launchd.domain.pid.SecurityAgent.207: Path not allowed in target domain: type = uid, path = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/XPCTimeSta mpingService.xpc/Contents/MacOS/XPCTimeStampingService error = 1: Operation not permitted, origin = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/SecurityAg ent.xpc

134 Aug 28 17:19:49 com.apple.xpc.launchd.domain.pid.SecurityAgent.207: Path not allowed in target domain: type = uid, path = /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/XPCServices/com.apple.DictionaryServiceHelper.x pc/Contents/MacOS/com.apple.DictionaryServiceHelper error = 1: Operation not permitted, origin = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/SecurityAg ent.xpc

135 Aug 28 17:19:49 com.apple.xpc.launchd.domain.pid.SecurityAgent.207: Path not allowed in target domain: type = uid, path = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/XPCKeychai nSandboxCheck.xpc/Contents/MacOS/XPCKeychainSandboxCheck error = 1: Operation not permitted, origin = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/SecurityAg ent.xpc

136 Aug 28 17:19:49 com.apple.xpc.launchd.domain.pid.SecurityAgent.207: Path not allowed in target domain: type = uid, path = /System/Library/Frameworks/IOKit.framework/Versions/A/XPCServices/IOServiceAuth orizeAgent.xpc/Contents/MacOS/IOServiceAuthorizeAgent error = 1: Operation not permitted, origin = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/SecurityAg ent.xpc

137 Aug 28 17:19:49 com.apple.xpc.launchd.domain.pid.SecurityAgent.207: Path not allowed in target domain: type = uid, path = /System/Library/PrivateFrameworks/SpeechRecognitionCore.framework/Versions/A/XP CServices/com.apple.SpeechRecognitionCore.brokerd.xpc/Contents/MacOS/com.apple.S peechRecognitionCore.brokerd error = 1: Operation not permitted, origin = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/SecurityAg ent.xpc

138 Aug 28 17:19:49 com.apple.xpc.launchd.domain.pid.SecurityAgent.207: Failed to bootstrap path: path = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/XPCTimeSta mpingService.xpc, error = 1: Operation not permitted

139 Aug 28 17:19:49 com.apple.xpc.launchd.domain.pid.SecurityAgent.207: Failed to bootstrap path: path = /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/XPCSer vices/DataDetectorsDynamicData.xpc, error = 1: Operation not permitted

140 Aug 28 17:19:49 com.apple.xpc.launchd.domain.pid.SecurityAgent.207: Failed to bootstrap path: path = /System/Library/PrivateFrameworks/SpeechRecognitionCore.framework/Versions/A/XP CServices/com.apple.SpeechRecognitionCore.brokerd.xpc, error = 1: Operation not permitted

141 Aug 28 17:19:49 com.apple.xpc.launchd.domain.pid.SecurityAgent.207: Failed to bootstrap path: path = /System/Library/Frameworks/AppKit.framework/Versions/C/XPCServices/SandboxedSer viceRunner.xpc, error = 1: Operation not permitted

142 Aug 28 17:19:49 com.apple.xpc.launchd.domain.pid.SecurityAgent.207: Failed to bootstrap path: path = /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/XPCServices/com.apple.DictionaryServiceHelper.x pc, error = 1: Operation not permitted

143 Aug 28 17:19:49 com.apple.xpc.launchd.domain.pid.SecurityAgent.207: Failed to bootstrap path: path = /System/Library/Frameworks/IOKit.framework/Versions/A/XPCServices/IOServiceAuth orizeAgent.xpc, error = 1: Operation not permitted

144 Aug 28 17:19:49 com.apple.xpc.launchd.domain.pid.SecurityAgent.207: Failed to bootstrap path: path = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/XPCKeychai nSandboxCheck.xpc, error = 1: Operation not permitted

145 Aug 28 17:19:49 com.apple.xpc.launchd.domain.pid.SecurityAgent.207: Path not allowed in target domain: type = uid, path = /System/Library/Frameworks/AppKit.framework/Versions/C/XPCServices/SandboxedSer viceRunner.xpc/Contents/MacOS/SandboxedServiceRunner error = 1: Operation not permitted, origin = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/SecurityAg ent.xpc

146 Aug 28 17:19:49 com.apple.xpc.launchd.domain.pid.SecurityAgent.207: Path not allowed in target domain: type = uid, path = /System/Library/PrivateFrameworks/SpeechRecognitionCore.framework/Versions/A/XP CServices/com.apple.SpeechRecognitionCore.brokerd.xpc/Contents/MacOS/com.apple.S peechRecognitionCore.brokerd error = 1: Operation not permitted, origin = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/SecurityAg ent.xpc

147 Aug 28 17:19:49 com.apple.xpc.launchd.domain.pid.SecurityAgent.207: Path not allowed in target domain: type = uid, path = /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/XPCSer vices/DataDetectorsDynamicData.xpc/Contents/MacOS/DataDetectorsDynamicData error = 1: Operation not permitted, origin = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/SecurityAg ent.xpc

148 Aug 28 17:19:49 com.apple.xpc.launchd.domain.pid.SecurityAgent.207: Path not allowed in target domain: type = uid, path = /System/Library/PrivateFrameworks/GeoServices.framework/Versions/A/XPCServices/ com.apple.geod.xpc/Contents/MacOS/com.apple.geod error = 1: Operation not permitted, origin = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/SecurityAg ent.xpc

149 Aug 28 17:20:00 com.apple.xpc.launchd.user.501.100005.Aqua: Could not import service from caller: caller = otherbsd.230, service = com.evernote.EvernoteHelper, error = 119: Service is disabled

150 Aug 28 17:20:00 com.apple.xpc.launchd.user.501.100005.Aqua: Could not import service from caller: caller = otherbsd.230, service = QA2G25RMZ4.com.wunderkinder.wunderlist-helper, error = 119: Service is disabled

151 Aug 28 17:20:00 com.apple.xpc.launchd.user.501.100005.Aqua: Could not import service from caller: caller = otherbsd.230, service = com.nektony.App-Cleaner-Helper, error = 119: Service is disabled

152

153 Console log

154

155 Aug 28 12:33:54 mdworker: Error loading /Applications/Evernote.app/Contents/Library/Spotlight/EvernoteSpotlightImporter .mdimporter/Contents/MacOS/EvernoteSpotlightImporter: dlopen(/Applications/Evernote.app/Contents/Library/Spotlight/EvernoteSpotlightI mporter.mdimporter/Contents/MacOS/EvernoteSpotlightImporter, 262): Library not loaded: @rpath/ENSharedUtilities.framework/Versions/A/ENSharedUtilities

156 Referenced from: /Applications/Evernote.app/Contents/Library/Spotlight/EvernoteSpotlightImporter .mdimporter/Contents/MacOS/EvernoteSpotlightImporter

157 Reason: no suitable image found. Did find:

158 /Applications/Evernote.app/Contents/Library/Spotlight/EvernoteSpotlightImporter .mdimporter/Contents/MacOS/../../../../../Frameworks/ENSharedUtilities.framework /Versions/A/ENSharedUtilities: open() failed with errno=1

159 Aug 28 17:20:00 fontd: Failed to open read-only database, regenerating DB

160 Aug 28 17:21:11 mdworker: Error loading /Applications/Evernote.app/Contents/Library/Spotlight/EvernoteSpotlightImporter .mdimporter/Contents/MacOS/EvernoteSpotlightImporter: dlopen(/Applications/Evernote.app/Contents/Library/Spotlight/EvernoteSpotlightI mporter.mdimporter/Contents/MacOS/EvernoteSpotlightImporter, 262): Library not loaded: @rpath/ENSharedUtilities.framework/Versions/A/ENSharedUtilities

161 Referenced from: /Applications/Evernote.app/Contents/Library/Spotlight/EvernoteSpotlightImporter .mdimporter/Contents/MacOS/EvernoteSpotlightImporter

162 Reason: no suitable image found. Did find:

163 /Applications/Evernote.app/Contents/Library/Spotlight/EvernoteSpotlightImporter .mdimporter/Contents/MacOS/../../../../../Frameworks/ENSharedUtilities.framework /Versions/A/ENSharedUtilities: open() failed with errno=1

164 Aug 28 21:56:31 mdworker: Error loading /Applications/Evernote.app/Contents/Library/Spotlight/EvernoteSpotlightImporter .mdimporter/Contents/MacOS/EvernoteSpotlightImporter: dlopen(/Applications/Evernote.app/Contents/Library/Spotlight/EvernoteSpotlightI mporter.mdimporter/Contents/MacOS/EvernoteSpotlightImporter, 262): Library not loaded: @rpath/ENSharedUtilities.framework/Versions/A/ENSharedUtilities

165 Referenced from: /Applications/Evernote.app/Contents/Library/Spotlight/EvernoteSpotlightImporter .mdimporter/Contents/MacOS/EvernoteSpotlightImporter

166 Reason: no suitable image found. Did find:

167 /Applications/Evernote.app/Contents/Library/Spotlight/EvernoteSpotlightImporter .mdimporter/Contents/MacOS/../../../../../Frameworks/ENSharedUtilities.framework /Versions/A/ENSharedUtilities: open() failed with errno=1

168

169 System services loaded

170

171 com.adobe.SwitchBoard

172 com.adobe.fpsaud

173 com.apple.spindump

174 - status: 75

175 com.apple.watchdogd

176 com.microsoft.autoupdate.helpertool

177 com.microsoft.office.licensingV2.helper

178 com.oracle.java.Helper-Tool

179

180 Login services loaded

181

182 com.adobe.AAM.Scheduler-1.0

183 com.apple.mrt.uiagent

184 com.oracle.java.Java-Updater

185

186 Login services disabled

187

188 QA2G25RMZ4.com.wunderkinder.wunderlist-helper

189

190 User services disabled

191

192 QA2G25RMZ4.com.wunderkinder.wunderlist-helper

193

194 User login items

195

196 iTunesHelper

197 - /Applications/iTunes.app/Contents/MacOS/iTunesHelper.app

198 Dropbox

199 - /Applications/Dropbox.app

200

201 Safari extensions

202

203 iTube Studio

204 - com.wondershare.safari.itubestudio

205

206 iCloud errors

207

208 cloudd 117

209 cloudphotosd 26

210 comapple.CloudPhotosConfiguration 25

211 Finder 17

212 Spotlight 9

213 comapple.ncplugin.weather 1

214 comapple.InputMethodKit.UserDictionary 1

215 Safari 1

216

217 Continuity errors

218

219 lsuseractivityd 32

220 sharingd 2

221

222 Restricted files: 200

223

224 Lockfiles: 33

225

226 Contents of /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

227 - mod date: Aug 26 11:16:38 2015

228 - size (B): 104

229 - checksum: 604770973

230

231 <?xml version="1.0" encoding="UTF-8"?>

232 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

233 <plist version="1.0">

234 <dict>

235 <key>Label</key>

236 <string>com.oracle.java.Java-Updater</string>

237 <key>ProgramArguments</key>

238 <array>

239 <string>/Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater</string>

240 <string>-bgcheck</string>

241 </array>

242 <key>StartCalendarInterval</key>

243 <dict>

244 <key>Hour</key>

245 <integer>11</integer>

246 <key>Minute</key>

247 <integer>23</integer>

248 <key>Weekday</key>

249 <integer>4</integer>

250 </dict>

251 <key>StandardErrorPath</key>

252 <string>/dev/null</string>

253 <key>StandardOutPath</key>

254 <string>/dev/null</string>

255 </dict>

256

257 ...and 1 more line(s)

258

259 Contents of /Library/LaunchDaemons/com.microsoft.autoupdate.helpertool.plist

260 - mod date: Aug 18 15:22:15 2015

261 - size (B): 600

262 - checksum: 3423398678

263

264 <?xml version="1.0" encoding="UTF-8"?>

265 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

266 <plist version="1.0">

267 <dict>

268 <key>Label</key>

269 <string>com.microsoft.autoupdate.helpertool</string>

270 <key>MachServices</key>

271 <dict>

272 <key>com.microsoft.autoupdate.helpertool</key>

273 <true/>

274 </dict>

275 <key>Program</key>

276 <string>/Library/PrivilegedHelperTools/com.microsoft.autoupdate.helpertool</str ing>

277 <key>ProgramArguments</key>

278 <array>

279 <string>/Library/PrivilegedHelperTools/com.microsoft.autoupdate.helpertool</str ing>

280 </array>

281 </dict>

282 </plist>

283

284 Contents of /Library/LaunchDaemons/com.microsoft.office.licensingV2.helper.plist

285 - mod date: Jul 24 02:54:17 2015

286 - size (B): 657

287 - checksum: 1698653368

288

289 <?xml version="1.0" encoding="UTF-8"?>

290 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

291 <plist version="1.0">

292 <dict>

293 <key>Label</key>

294 <string>com.microsoft.office.licensingV2.helper</string>

295 <key>MachServices</key>

296 <dict>

297 <key>com.microsoft.office.licensingV2.helper.port</key>

298 <true/>

299 </dict>

300 <key>Program</key>

301 <string>/Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper< /string>

302 <key>ProgramArguments</key>

303 <array>

304 <string>/Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper< /string>

305 </array>

306 </dict>

307 </plist>

308

309 Applications

310

311 /Applications/Adobe After Effects CS6/Plug-ins/Effects/Synthetic Aperture/(CF3 Support)/SA Color Finesse 3 UI.app

312 - com.synthetic-ap.SA Color Finesse 3 UI

313 /Applications/Adobe After Effects CS6/Plug-ins/Effects/mochaAE/(Mocha Support)/mocha AE CS6.app

314 - com.imagineersystems.mocha4ae_adobe

315 /Applications/Adobe Flash CS6/AIR3.2/lib/nai/lib/naib.app

316 - APP_ID

317 /Applications/Adobe Flash CS6/AIR3.2/runtimes/air/mac/Adobe AIR.framework/Versions/1.0/Resources/Template.app

318 - com.adobe.air.NativeTemplate

319 /Applications/Adobe Flash CS6/Common/Configuration/Simulator/SimController.app

320 - SimController

321 /Applications/Adobe/Adobe Help.app

322 - chc.UUID.1

323 /Applications/FeedForAll.app

324 - com.notepage.FeedForAll

325 /Applications/Roblox.app

326 - com.roblox.RobloxPlayer

327 /Applications/RobloxStudio.app

328 - com.Roblox.RobloxStudio

329 /Applications/Utilities/Adobe AIR Application Installer.app

330 - com.adobe.air.ApplicationInstaller

331 /Applications/Utilities/Adobe AIR Uninstaller.app

332 - com.adobe.air.Installer

333 /Applications/Utilities/Adobe Utilities.localized/Adobe Updater6/Adobe Updater.app

334 - "com.Adobe.ESD.AdobeUpdaterApplication"

335 /Applications/iSkysoft iTube Studio.app

336 - com.iSkysoft.iTube Studio

337 /Library/Application Support/Adobe/SwitchBoard/SwitchBoard.app

338 - com.adobe.switchboard-2.0

339 /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app

340 - com.adobe.air.ApplicationInstaller

341 /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/Adobe AIR Updater.app

342 - com.adobe.air.Installer

343 /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/Template.app

344 - com.adobe.air.Template

345

346 Frameworks

347

348 /Library/Frameworks/Adobe AIR.framework

349 - com.adobe.AIR

350

351 PrefPane

352

353 /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/lib/deploy/JavaControlPanel.pref Pane

354 - com.oracle.java.JavaControlPanel

355 /Library/PreferencePanes/Flash Player.prefPane

356 - com.adobe.flashplayerpreferences

357

358 Bundles

359

360 /Library/Application Support/Adobe/APE/3.3/adbeapecore.framework/Versions/A/Libraries/Flash Player.plugin

361 - com.macromedia.FlashPlayer-10.4-10.5.plugin

362 /Library/Application Support/Adobe/Plug-Ins/CS6/File Formats/Camera Raw.plugin

363 - com.adobe.CameraRaw

364 /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/AdobeCP15.plugin

365 - com.adobe.adobecp

366 /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/Flash Player.plugin

367 - com.macromedia.FlashPlayer-10.6.plugin

368 /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/adobecp.plugin

369 - com.adobe.adobecp20

370 /Library/Internet Plug-Ins/Flash Player.plugin

371 - com.macromedia.Flash Player.plugin

372 /Library/Internet Plug-Ins/JavaAppletPlugin.plugin

373 - com.oracle.java.JavaAppletPlugin

374 /Users/USER/Library/Internet Plug-Ins/NPRoblox.plugin

375 - com.Roblox.RobloxLauncherPlugin

376

377 Bundles (new)

378

379 /Applications/Logic Pro X.app

380 - com.apple.logic10

381 /Applications/Logic Pro X.app/Contents/Applications/Impulse Response Utility.app

382 - com.apple.ImpulseResponseUtility

383 /Applications/Twitter.app

384 - com.twitter.twitter-mac

385 /Applications/calibre.app

386 - net.kovidgoyal.calibre

387 /Library/Internet Plug-Ins/JavaAppletPlugin.plugin

388 - com.oracle.java.JavaAppletPlugin

389 /Users/USER/Downloads/CrucialMacScanner.app

390 - com.crucial.com/tools

391 /Users/USER/Library/Internet Plug-Ins/NPRoblox.plugin

392 - com.Roblox.RobloxLauncherPlugin

393 /usr/share/mecabra/updates/com.apple.inputmethod.SCIM.bundle

394 - com.apple.inputmethod.SCIM

395 /usr/share/mecabra/updates/com.apple.inputmethod.TCIM.bundle

396 - com.apple.inputmethod.TCIM

397

398 Library paths

399

400 /Applications/Adobe Flash CS6/AIR3.2/lib/aot/stub/libSystem.B.dylib

401 /Applications/Adobe Flash CS6/AIR3.2/lib/aot/stub/libgcc_s.1.dylib

402 /Applications/Adobe Flash CS6/AIR3.2/lib/aot/stub/libobjc.dylib

403 /Applications/Adobe Flash CS6/AIR3.2/lib/aot/stub/libstdc++.6.dylib

404 /Applications/Adobe Flash CS6/AIR3.2/lib/aot/stub/libz.dylib

405 /Applications/Adobe Flash CS6/AIR3.2/runtimes/air-captive/mac/Adobe AIR.framework/Versions/1.0/Resources/WebKit.dylib

406 /Applications/Adobe Flash CS6/AIR3.2/runtimes/air/mac/Adobe AIR.framework/Versions/1.0/Resources/WebKit.dylib

407 /Applications/Utilities/Adobe Application Manager/D6/D6Native.dylib

408 /Applications/Utilities/Adobe Application Manager/DECore/ARKSelector.dylib

409 /Applications/Utilities/Adobe Application Manager/DECore/DE5/Setup.dylib

410 /Applications/Utilities/Adobe Application Manager/DECore/DE5/resources/libraries/ARKCmdCaps.dylib

411 /Applications/Utilities/Adobe Application Manager/DECore/DE5/resources/libraries/ARKCmdFS.dylib

412 /Applications/Utilities/Adobe Application Manager/DECore/DE5/resources/libraries/ARKEngine.dylib

413 /Applications/Utilities/Adobe Application Manager/DECore/DE5/resources/libraries/AdobePIM.dylib

414 /Applications/Utilities/Adobe Application Manager/DECore/DE6/Setup.dylib

415 /Applications/Utilities/Adobe Application Manager/DECore/DE6/resources/libraries/ARKCmdCaps.dylib

416 /Applications/Utilities/Adobe Application Manager/DECore/DE6/resources/libraries/ARKCmdFS.dylib

417 /Applications/Utilities/Adobe Application Manager/DECore/DE6/resources/libraries/ARKEngine.dylib

418 /Applications/Utilities/Adobe Application Manager/DECore/DE6/resources/libraries/AdobePIM.dylib

419 /Applications/Utilities/Adobe Application Manager/DWA/DWANative.dylib

420 /Applications/Utilities/Adobe Application Manager/LWA/PWANative.dylib

421 /Applications/Utilities/Adobe Application Manager/LWA/adobe_caps.dylib

422 /Applications/Utilities/Adobe Application Manager/LWA/adobe_oobelib.dylib

423 /Applications/Utilities/Adobe Application Manager/LWA/adobe_upgrade.dylib

424 /Applications/Utilities/Adobe Application Manager/P6/IMSLib.dylib

425 /Applications/Utilities/Adobe Application Manager/P6/P6Native.dylib

426 /Applications/Utilities/Adobe Application Manager/P6/VulcanBridge.dylib

427 /Applications/Utilities/Adobe Application Manager/P6/VulcanMessage.dylib

428 /Applications/Utilities/Adobe Application Manager/P6/adobe_oobelib.dylib

429 /Applications/Utilities/Adobe Application Manager/P6/adobe_upgrade.dylib

430 /Applications/Utilities/Adobe Application Manager/P6/axlib.dylib

431 /Applications/Utilities/Adobe Application Manager/P7/IMSLib.dylib

432 /Applications/Utilities/Adobe Application Manager/P7/P7Native.dylib

433 /Applications/Utilities/Adobe Application Manager/P7/VulcanBridge.dylib

434 /Applications/Utilities/Adobe Application Manager/P7/VulcanMessage4.dylib

435 /Applications/Utilities/Adobe Application Manager/P7/VulcanMessage5.dylib

436 /Applications/Utilities/Adobe Application Manager/P7/adobe_oobelib.dylib

437 /Applications/Utilities/Adobe Application Manager/P7/adobe_upgrade.dylib

438 /Applications/Utilities/Adobe Application Manager/P7/axlibv7.dylib

439 /Applications/Utilities/Adobe Application Manager/UWA/UWANative.dylib

440 /Applications/Utilities/Adobe Application Manager/core/AdobePIM.dylib

441 /Applications/Utilities/Adobe Application Manager/core/switcher/CCM_UI.dylib

442 /Applications/Utilities/Adobe Application Manager/core/switcher/DWA_UI.dylib

443 /Applications/Utilities/Adobe Application Manager/core/switcher/LWA_UI.dylib

444 /Library/Application Support/Adobe/APE/3.3/adbeapecore.framework/Versions/A/Libraries/WebKit.dylib

445 /Library/Application Support/Adobe/CS6ServiceManager/lib/CSXS-Installer-Hook.dylib

446 /Library/Application Support/Adobe/CS6ServiceManager/lib/ServiceManager-Launcher.dylib

447 /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/WebKit.dylib

448

449 App extensions

450

451 com.evernote.Evernote.SharingExtension

452 com.getdropbox.dropbox.garcon

453 com.microsoft.onenote.mac.shareextension

454 com.wunderkinder.wunderlistdesktop.sharingextension

455 com.wunderkinder.wunderlistdesktop.todayextension

456

457 Installations

458

459 Twitter: 8/28/15, 5:11 PM

460 Java 8 Update 60: 8/26/15, 11:23 AM

461 Java 8 Update 60: 8/26/15, 11:16 AM

462 Microsoft Excel for Mac: 8/18/15, 3:23 PM

463 Adobe Flash Player: 8/12/15, 4:32 PM

464

465 Elapsed time (sec): 294

Reply

Answer 3

Linc Davis

Level 10

209,541 points

Aug 28, 2015 9:41 PM in response to cshandrow

A

Some of your user files (not system files) have incorrect permissions or are locked. This procedure will unlock those files and reset their ownership, permissions, and access controls to the default. If you've intentionally set special values for those attributes, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it, but you do need to follow the instructions below.

Back up all data before proceeding.

Step 1

If you have more than one user, and the one in question is not an administrator, then go to Step 2.

Enter the following command in the Terminal window in the same way as before (triple-click, copy, and paste):

sudo find ~ $TMPDIR.. -exec chflags -h nouchg,nouappnd,noschg,nosappnd {} + -exec chown -h $UID {} + -exec chmod +rw {} + -exec chmod -h -N {} + -type d -exec chmod -h +x {} + 2>&-

You'll be prompted for your login password, which won't be displayed when you type it. Type carefully and then press return. You may get a one-time warning to be careful. If you don’t have a login password, you’ll need to set one before you can run the command. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.

The command may take several minutes to run, depending on how many files you have. Wait for a new line ending in a dollar sign ($) to appear, then quit Terminal.

Step 2 (optional)

Take this step only if you have trouble with Step 1, if you prefer not to take it, or if it doesn't solve the problem.

Start up in Recovery mode. When the OS X Utilities screen appears, select

Utilities ▹ Terminal

from the menu bar. A Terminal window will open. In that window, type this:

resetp

Press the tab key. The partial command you typed will automatically be completed to this:

resetpassword

Press return. A Reset Password window will open. You’re not going to reset a password.

Select your startup volume ("Macintosh HD," unless you gave it a different name) if not already selected.

Select your username from the menu labeled Select the user account if not already selected.

Under Reset Home Directory Permissions and ACLs, click the Reset button.

Select

 ▹ Restart

from the menu bar.

B

Back up all data.

Run the following command in the same way as before. It moves to the Trash "semaphore" files that have not been cleaned up by the system and may be interfering with normal operation. The files are empty; they contain no data. There will be no output this time.

find L*/{Con*/*/Data/L*/,}Pref* -type f -size 0c -name *.plist.??????? -exec mv {} .Trash/ \; 2>&-

Log out or restart the computer and empty the Trash.

C

Back up all data before proceeding.

Launch the Font Book application and validate all fonts. You must select the fonts in order to validate them. See the built-in help and this support article for instructions. If Font Book finds any issues, resolve them.

Start up in safe mode to rebuild the font caches. Restart as usual and test.

Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t start in safe mode. In that case, ask for instructions.

If you still have problems, then from the Font Book menu bar, select

File ▹ Restore Standard Fonts...

You'll be prompted to confirm, and then to enter your administrator login password.

Also note that if you deactivate or remove any built-in fonts, for instance by using a third-party font manager, the system may become unstable.

Reply

Answer 4

cshandrow Author

Level 1

5 points

Aug 29, 2015 7:56 AM in response to Linc Davis

So I did Step 1 and it didn't work. When I went into System Preferences > Users and tried to unlock it, it still hung on "Authenticating". I followed everything in Step 2 and still got the same result - unable to unlock preferences. I ran Step 1 again and got a screen shot to show you below:

Reply

Answer 5

Linc Davis

Level 10

209,541 points

Aug 29, 2015 8:20 AM in response to cshandrow

Have you taken Steps B and C?

Reply

Answer 6

cshandrow Author

Level 1

5 points

Aug 29, 2015 8:43 AM in response to Linc Davis

I did. I followed all the steps you sent me.

Reply

Answer 7

Linc Davis

Level 10

209,541 points

Aug 29, 2015 8:56 AM in response to cshandrow

If you don't already have a current backup, back up all data, then reinstall the OS.* You don't need to erase the startup volume, and you won't need the backup unless something goes wrong. If the system was upgraded from an older version of OS X, you may need the Apple ID and password you used.

There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it. The same goes for Xcode. All other data will be preserved.

*The linked support article refers to OS X 10.10 ("Yosemite"), but the procedure is the same for OS X 10.7 ("Lion") and later.

Reply

Answer 8

cshandrow Author

Level 1

5 points

Aug 29, 2015 1:30 PM in response to Linc Davis

I did the reinstall but still no luck. It still hangs on "Authenticating" when I try to unlock System Preferences. Again, it works fine for my other user accounts, just not this one.

Reply

Answer 9

Linc Davis

Level 10

209,541 points

Aug 29, 2015 1:51 PM in response to cshandrow

Please repeat the test you ran earlier and post the results. I'd like to see what has changed.

Reply

Answer 10

cshandrow Author

Level 1

5 points

Aug 29, 2015 4:59 PM in response to Linc Davis

Here you go...Thanks, again!

1 Start time: 18:53:42 08/29/15

2

3 Revision: 1340

4

5 Model Identifier: MacBookPro9,2

6 Memory: 4 GB

7 System Version: OS X 10.10.5 (14F27)

8 Kernel Version: Darwin 14.5.0

9 Time since boot: 3:26

10

11 SerialATA

12

13 Samsung SSD 850 EVO 1TB

14

15 Activity

16

17 CPU: user 5%, system 10%

18 en1: in 44, out 12771 (KiB/s)

19 disk0: 67 ops/s, 23554 blocks/s

20 disk4: 8 ops/s, 21757 blocks/s

21

22 CPU usage (%)

23

24 ReportCrash (UID 0): 25.6

25 launchservicesd (UID 0): 16.5

26

27 I/O wait time (ms/s)

28

29 backupd (UID 0): 227

30 mds_stores (UID 0): 89

31

32 I/O requests (KiB/s)

33

34 backupd (UID 0): 19136

35

36 File opens (per sec)

37

38 com.apple.CodeS (UID 0) => /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/SecurityAg ent.xpc/Contents/Info.plist (status 0): 8

39

40 System errors (per sec)

41

42 ReportCrash (UID 0, error 2): 162

43 nsurlstoraged (UID 501, error 1): 128

44

45 Energy (lifetime)

46

47 kernel_task (UID 0): 32.10

48 iTunes (UID 501): 24.33

49 backupd (UID 0): 7.45

50

51 Energy (sampled)

52

53 kernel_task (UID 0): 36.03

54 com.apple.WebKit.WebContent (UID 501): 11.49

55 WindowServer (UID 88): 9.69

56 backupd (UID 0): 6.18

57

58 Font issues: 892

59

60 Global prefs (system)

61

62 MultipleSessionEnabled = 1

63

64 Diagnostic reports

65

66 2015-08-27 AAM Updates Notifier crash

67 2015-08-27 Dock crash

68 2015-08-27 EvernoteHelper crash

69 2015-08-27 FontValidator crash

70 2015-08-27 LocationMenu crash

71 2015-08-27 Microsoft PowerPoint crash

72 2015-08-27 Safari crash x3

73 2015-08-27 SpotlightNetHelper crash

74 2015-08-27 UpdaterStartupUtility crash

75 2015-08-27 cloudphotosd crash x3

76 2015-08-27 com.apple.ICPPhotoStreamLibraryService crash x2

77 2015-08-27 com.apple.Safari.SearchHelper crash

78 2015-08-27 com.apple.iCal.CalendarNC crash

79 2015-08-27 com.apple.ncplugin.stocks crash

80 2015-08-27 com.apple.ncplugin.weather crash x4

81 2015-08-27 fontd crash

82 2015-08-27 iTunes crash x2

83 2015-08-27 mapspushd crash

84 2015-08-27 mdworker32 crash x20

85 2015-08-27 storeaccountd crash

86 2015-08-27 storeuid crash

87 2015-08-28 storeuid crash

88 2015-08-29 SecurityAgent crash x20

89

90 HID errors: 1

91

92 Kernel log

93

94 Aug 29 15:28:22 AppleUSBMultitouchDriver::checkStatus - received Status Packet, Payload 2: device was reinitialized

95 Aug 29 15:28:29 Process systemmigrationd [177] disabling system-wide I/O Throttling

96 Aug 29 15:28:29 Process systemmigrationd [177] disabling system-wide CPU Throttling

97 Aug 29 15:28:30 IO80211AWDLPeerManager::configure Unable to set BSSID ret 52

98 Aug 29 15:28:32 IO80211AWDLPeerManager::getVHtCapabilityIE Unable to get vht capabilities ret 2d

99 Aug 29 15:28:34 pci pause: SDXC

100 Aug 29 15:28:48 ARPT: 43.614472: wl0: 802.11 driver reinitializing, total count of reinit's[1], @'wlc_dpc':472

101 Aug 29 15:28:48 ARPT: 43.624217: wl0: 802.11 driver DPC, reinit reason[5], count[1]

102 Aug 29 15:28:48 ARPT: 43.624222: wl0: 802.11 driver reinitializing, total count of reinit's[2], @'wlc_dpc':493

103 Aug 29 15:30:43 considerRebuildOfPrelinkedKernel com.apple.kext.triggers triggered rebuild

104 Aug 29 16:06:46 utun_start: ifnet_disable_output returned error 12

105

106 System log

107

108 Aug 29 15:35:46 WindowServer: WSGetSurfaceInWindow : Invalid surface 1020711773 for window 51

109 Aug 29 15:39:47 fseventsd: Logging disabled completely for device:1: /Volumes/Recovery HD

110 Aug 29 16:02:32 loginwindow: ERROR | -[LWBuiltInScreenLockAuthLion closeAuthAndReset:] | Attempted to remove an observer when not observing

111 Aug 29 16:04:28 WindowServer: _CGXGetWindowOrderingGroup: Operation on a window 0x8f requiring rights 0x5 by caller Photoshop

112 Aug 29 16:05:17 WindowServer: WSGetSurfaceInWindow : Invalid surface 1246039424 for window 173

113 Aug 29 16:05:35 QuickLookUIHelper: HWJPEG not avaialble on this platform

114 Aug 29 16:21:06 coreservicesd: Received request to reset fmod watch. Latest received id is 3129252334915. Latest sent id is 3129252334915

115 Aug 29 16:21:06 com.apple.backupd: Waiting for index to be ready (100)

116 Aug 29 16:21:27 loginwindow: ERROR | -[LWBuiltInScreenLockAuthLion closeAuthAndReset:] | Attempted to remove an observer when not observing

117 Aug 29 16:27:06 launchservicesd: Application App:"UserNotificationCenter" asn:0x0-1a41a4 pid:1279 refs=5 @ 0x7ff718c7b590 tried to be brought forward, but isn't in fPermittedFrontApps ( ( "LSApplication:0x0-0x1001 pid=97 "loginwindow"")), so denying. : LASSession.cp #1521 SetFrontApplication() q=LSSession 100005/0x186a5 queue

118 Aug 29 16:35:52 WindowServer: WSGetSurfaceInWindow : Invalid surface 1103030362 for window 264

119 Aug 29 16:35:52 WindowServer: WSGetSurfaceInWindow : Invalid surface 1103030362 for window 264

120 Aug 29 16:35:52 WindowServer: WSGetSurfaceInWindow : Invalid surface 1103030362 for window 264

121 Aug 29 16:52:36 WindowServer: WSGetSurfaceInWindow : Invalid surface 1043250383 for window 288

122 Aug 29 16:52:36 WindowServer: WSGetSurfaceInWindow : Invalid surface 1043250383 for window 288

123 Aug 29 16:52:36 WindowServer: WSGetSurfaceInWindow : Invalid surface 1043250383 for window 288

124 Aug 29 16:54:02 WindowServer: WSGetSurfaceInWindow : Invalid surface 1245434968 for window 298

125 Aug 29 16:54:02 WindowServer: WSGetSurfaceInWindow : Invalid surface 1245434968 for window 298

126 Aug 29 16:54:02 WindowServer: WSGetSurfaceInWindow : Invalid surface 1245434968 for window 298

127 Aug 29 16:54:16 WindowServer: WSGetSurfaceInWindow : Invalid surface 1247187605 for window 317

128 Aug 29 16:54:16 WindowServer: WSGetSurfaceInWindow : Invalid surface 1247187605 for window 317

129 Aug 29 16:54:16 WindowServer: WSGetSurfaceInWindow : Invalid surface 1247187605 for window 317

130 Aug 29 17:14:17 launchservicesd: Application App:"loginwindow" asn:0x0-1001 pid:97 refs=7 @ 0x7ff718f1b190 tried to be brought forward, but isn't in fPermittedFrontApps ( ( "LSApplication:0x0-0x2be2be pid=1707 "ScreenSaverEngine"")), so denying. : LASSession.cp #1521 SetFrontApplication() q=LSSession 100005/0x186a5 queue

131 Aug 29 17:14:17 launchservicesd: Application App:"loginwindow" asn:0x0-1001 pid:97 refs=8 @ 0x7ff718f1b190 tried to be brought forward, but isn't in fPermittedFrontApps ( ( "LSApplication:0x0-0x2be2be pid=1707 "ScreenSaverEngine"")), so denying. : LASSession.cp #1521 SetFrontApplication() q=LSSession 100005/0x186a5 queue

132 Aug 29 18:50:01 iTunes: ApplePushService: APSConnection being used without a delegate queue

133

134 launchd log

135

136 Aug 29 15:28:32 com.apple.xpc.launchd.domain.pid.SecurityAgent.247: Path not allowed in target domain: type = uid, path = /System/Library/Frameworks/AppKit.framework/Versions/C/XPCServices/SandboxedSer viceRunner.xpc/Contents/MacOS/SandboxedServiceRunner error = 1: Operation not permitted, origin = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/SecurityAg ent.xpc

137 Aug 29 15:28:32 com.apple.xpc.launchd.domain.pid.SecurityAgent.247: Path not allowed in target domain: type = uid, path = /System/Library/PrivateFrameworks/SpeechRecognitionCore.framework/Versions/A/XP CServices/com.apple.SpeechRecognitionCore.brokerd.xpc/Contents/MacOS/com.apple.S peechRecognitionCore.brokerd error = 1: Operation not permitted, origin = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/SecurityAg ent.xpc

138 Aug 29 15:28:32 com.apple.xpc.launchd.domain.pid.SecurityAgent.247: Path not allowed in target domain: type = uid, path = /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/XPCSer vices/DataDetectorsDynamicData.xpc/Contents/MacOS/DataDetectorsDynamicData error = 1: Operation not permitted, origin = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/SecurityAg ent.xpc

139 Aug 29 15:28:32 com.apple.xpc.launchd.domain.pid.SecurityAgent.247: Path not allowed in target domain: type = uid, path = /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/XPCSer vices/DataDetectorsDynamicData.xpc/Contents/MacOS/DataDetectorsDynamicData error = 1: Operation not permitted, origin = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/SecurityAg ent.xpc

140 Aug 29 15:28:32 com.apple.xpc.launchd.domain.pid.SecurityAgent.247: Path not allowed in target domain: type = uid, path = /System/Library/Frameworks/AppKit.framework/Versions/C/XPCServices/SandboxedSer viceRunner.xpc/Contents/MacOS/SandboxedServiceRunner error = 1: Operation not permitted, origin = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/SecurityAg ent.xpc

141 Aug 29 15:28:32 com.apple.xpc.launchd.domain.pid.SecurityAgent.247: Path not allowed in target domain: type = uid, path = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/XPCTimeSta mpingService.xpc/Contents/MacOS/XPCTimeStampingService error = 1: Operation not permitted, origin = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/SecurityAg ent.xpc

142 Aug 29 15:28:32 com.apple.xpc.launchd.domain.pid.SecurityAgent.247: Path not allowed in target domain: type = uid, path = /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/XPCServices/com.apple.DictionaryServiceHelper.x pc/Contents/MacOS/com.apple.DictionaryServiceHelper error = 1: Operation not permitted, origin = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/SecurityAg ent.xpc

143 Aug 29 15:28:32 com.apple.xpc.launchd.domain.pid.SecurityAgent.247: Path not allowed in target domain: type = uid, path = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/XPCKeychai nSandboxCheck.xpc/Contents/MacOS/XPCKeychainSandboxCheck error = 1: Operation not permitted, origin = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/SecurityAg ent.xpc

144 Aug 29 15:28:32 com.apple.xpc.launchd.domain.pid.SecurityAgent.247: Path not allowed in target domain: type = uid, path = /System/Library/Frameworks/IOKit.framework/Versions/A/XPCServices/IOServiceAuth orizeAgent.xpc/Contents/MacOS/IOServiceAuthorizeAgent error = 1: Operation not permitted, origin = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/SecurityAg ent.xpc

145 Aug 29 15:28:32 com.apple.xpc.launchd.domain.pid.SecurityAgent.247: Path not allowed in target domain: type = uid, path = /System/Library/PrivateFrameworks/SpeechRecognitionCore.framework/Versions/A/XP CServices/com.apple.SpeechRecognitionCore.brokerd.xpc/Contents/MacOS/com.apple.S peechRecognitionCore.brokerd error = 1: Operation not permitted, origin = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/SecurityAg ent.xpc

146 Aug 29 15:28:32 com.apple.xpc.launchd.domain.pid.SecurityAgent.247: Failed to bootstrap path: path = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/XPCTimeSta mpingService.xpc, error = 1: Operation not permitted

147 Aug 29 15:28:32 com.apple.xpc.launchd.domain.pid.SecurityAgent.247: Failed to bootstrap path: path = /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/XPCSer vices/DataDetectorsDynamicData.xpc, error = 1: Operation not permitted

148 Aug 29 15:28:32 com.apple.xpc.launchd.domain.pid.SecurityAgent.247: Failed to bootstrap path: path = /System/Library/PrivateFrameworks/SpeechRecognitionCore.framework/Versions/A/XP CServices/com.apple.SpeechRecognitionCore.brokerd.xpc, error = 1: Operation not permitted

149 Aug 29 15:28:32 com.apple.xpc.launchd.domain.pid.SecurityAgent.247: Failed to bootstrap path: path = /System/Library/Frameworks/AppKit.framework/Versions/C/XPCServices/SandboxedSer viceRunner.xpc, error = 1: Operation not permitted

150 Aug 29 15:28:32 com.apple.xpc.launchd.domain.pid.SecurityAgent.247: Failed to bootstrap path: path = /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/XPCServices/com.apple.DictionaryServiceHelper.x pc, error = 1: Operation not permitted

151 Aug 29 15:28:32 com.apple.xpc.launchd.domain.pid.SecurityAgent.247: Failed to bootstrap path: path = /System/Library/Frameworks/IOKit.framework/Versions/A/XPCServices/IOServiceAuth orizeAgent.xpc, error = 1: Operation not permitted

152 Aug 29 15:28:32 com.apple.xpc.launchd.domain.pid.SecurityAgent.247: Failed to bootstrap path: path = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/XPCKeychai nSandboxCheck.xpc, error = 1: Operation not permitted

153 Aug 29 15:28:32 com.apple.xpc.launchd.domain.pid.SecurityAgent.247: Path not allowed in target domain: type = uid, path = /System/Library/Frameworks/AppKit.framework/Versions/C/XPCServices/SandboxedSer viceRunner.xpc/Contents/MacOS/SandboxedServiceRunner error = 1: Operation not permitted, origin = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/SecurityAg ent.xpc

154 Aug 29 15:28:32 com.apple.xpc.launchd.domain.pid.SecurityAgent.247: Path not allowed in target domain: type = uid, path = /System/Library/PrivateFrameworks/SpeechRecognitionCore.framework/Versions/A/XP CServices/com.apple.SpeechRecognitionCore.brokerd.xpc/Contents/MacOS/com.apple.S peechRecognitionCore.brokerd error = 1: Operation not permitted, origin = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/SecurityAg ent.xpc

155 Aug 29 15:28:32 com.apple.xpc.launchd.domain.pid.SecurityAgent.247: Path not allowed in target domain: type = uid, path = /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/XPCSer vices/DataDetectorsDynamicData.xpc/Contents/MacOS/DataDetectorsDynamicData error = 1: Operation not permitted, origin = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/SecurityAg ent.xpc

156 Aug 29 15:28:32 com.apple.xpc.launchd.domain.pid.SecurityAgent.247: Path not allowed in target domain: type = uid, path = /System/Library/PrivateFrameworks/GeoServices.framework/Versions/A/XPCServices/ com.apple.geod.xpc/Contents/MacOS/com.apple.geod error = 1: Operation not permitted, origin = /System/Library/Frameworks/Security.framework/Versions/A/XPCServices/SecurityAg ent.xpc

157 Aug 29 15:28:49 com.apple.xpc.launchd.user.501.100005.Aqua: Could not import service from caller: caller = otherbsd.274, service = com.evernote.EvernoteHelper, error = 119: Service is disabled

158 Aug 29 15:28:49 com.apple.xpc.launchd.user.501.100005.Aqua: Could not import service from caller: caller = otherbsd.274, service = QA2G25RMZ4.com.wunderkinder.wunderlist-helper, error = 119: Service is disabled

159 Aug 29 15:28:49 com.apple.xpc.launchd.user.501.100005.Aqua: Could not import service from caller: caller = otherbsd.274, service = com.nektony.App-Cleaner-Helper, error = 119: Service is disabled

160 Aug 29 15:58:48 com.apple.xpc.launchd.user.501.100005.Aqua: Could not read path: path = //com.apple.ManagedClientAgent.enrollagent, error = 2: No such file or directory

161

162 Console log

163

164 Aug 29 18:01:10 mdworker: Critical failure: the LastResort font is unavailable.

165 Aug 29 18:01:10 mdworker: Critical failure: the LastResort font is unavailable.

166 Aug 29 18:01:10 mdworker: Critical failure: the LastResort font is unavailable.

167 Aug 29 18:01:10 mdworker: Critical failure: the LastResort font is unavailable.

168 Aug 29 18:01:10 mdworker: Critical failure: the LastResort font is unavailable.

169 Aug 29 18:01:10 mdworker: Critical failure: the LastResort font is unavailable.

170 Aug 29 18:01:10 mdworker: Critical failure: the LastResort font is unavailable.

171 Aug 29 18:01:10 mdworker: Critical failure: the LastResort font is unavailable.

172 Aug 29 18:01:10 mdworker: Critical failure: the LastResort font is unavailable.

173 Aug 29 18:01:10 mdworker: Critical failure: the LastResort font is unavailable.

174 Aug 29 18:01:10 mdworker: Critical failure: the LastResort font is unavailable.

175 Aug 29 18:01:10 mdworker: Critical failure: the LastResort font is unavailable.

176 Aug 29 18:01:10 mdworker: Critical failure: the LastResort font is unavailable.

177 Aug 29 18:01:10 mdworker: Critical failure: the LastResort font is unavailable.

178 Aug 29 18:01:10 mdworker: Critical failure: the LastResort font is unavailable.

179 Aug 29 18:01:10 mdworker: Critical failure: the LastResort font is unavailable.

180 Aug 29 18:01:10 mdworker: Critical failure: the LastResort font is unavailable.

181 Aug 29 18:01:10 mdworker: Critical failure: the LastResort font is unavailable.

182 Aug 29 18:01:10 mdworker: Critical failure: the LastResort font is unavailable.

183 Aug 29 18:26:27 mdworker: Error loading /Applications/Evernote.app/Contents/Library/Spotlight/EvernoteSpotlightImporter .mdimporter/Contents/MacOS/EvernoteSpotlightImporter: dlopen(/Applications/Evernote.app/Contents/Library/Spotlight/EvernoteSpotlightI mporter.mdimporter/Contents/MacOS/EvernoteSpotlightImporter, 262): Library not loaded: @rpath/ENSharedUtilities.framework/Versions/A/ENSharedUtilities

184 Referenced from: /Applications/Evernote.app/Contents/Library/Spotlight/EvernoteSpotlightImporter .mdimporter/Contents/MacOS/EvernoteSpotlightImporter

185 Reason: no suitable image found. Did find:

186 /Applications/Evernote.app/Contents/Library/Spotlight/EvernoteSpotlightImporter .mdimporter/Contents/MacOS/../../../../../Frameworks/ENSharedUtilities.framework /Versions/A/ENSharedUtilities: open() failed with errno=1

187 Aug 29 18:32:36 mdworker: -[__NSArrayM objectForKey:]: unrecognized selector sent to instance 0x7fb403c326e0

188 Aug 29 18:32:36 mdworker: -[__NSArrayM objectForKey:]: unrecognized selector sent to instance 0x7fb403f29e80

189

190 System services loaded

191

192 com.adobe.SwitchBoard

193 com.adobe.fpsaud

194 com.apple.Kerberos.digest-service

195 - status: -9

196 com.apple.watchdogd

197 com.microsoft.office.licensingV2.helper

198 com.oracle.java.Helper-Tool

199

200 Login services loaded

201

202 com.adobe.AAM.Scheduler-1.0

203 com.apple.mrt.uiagent

204 com.oracle.java.Java-Updater

205

206 Login services disabled

207

208 QA2G25RMZ4.com.wunderkinder.wunderlist-helper

209

210 User services disabled

211

212 QA2G25RMZ4.com.wunderkinder.wunderlist-helper

213

214 Safari extensions

215

216 iTube Studio

217 - com.wondershare.safari.itubestudio

218

219 iCloud errors

220

221 cloudd 21

222 comapple.CloudPhotosConfiguration 1

223 cloudphotosd 1

224 Finder 1

225

226 Continuity errors

227

228 lsuseractivityd 1

229

230 Restricted files: 200

231

232 Contents of /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

233 - mod date: Aug 26 11:16:38 2015

234 - size (B): 104

235 - checksum: 604770973

236

237 <?xml version="1.0" encoding="UTF-8"?>

238 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

239 <plist version="1.0">

240 <dict>

241 <key>Label</key>

242 <string>com.oracle.java.Java-Updater</string>

243 <key>ProgramArguments</key>

244 <array>

245 <string>/Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater</string>

246 <string>-bgcheck</string>

247 </array>

248 <key>StartCalendarInterval</key>

249 <dict>

250 <key>Hour</key>

251 <integer>11</integer>

252 <key>Minute</key>

253 <integer>23</integer>

254 <key>Weekday</key>

255 <integer>4</integer>

256 </dict>

257 <key>StandardErrorPath</key>

258 <string>/dev/null</string>

259 <key>StandardOutPath</key>

260 <string>/dev/null</string>

261 </dict>

262

263 ...and 1 more line(s)

264

265 Contents of /Library/LaunchDaemons/com.microsoft.autoupdate.helpertool.plist

266 - mod date: Aug 18 15:22:15 2015

267 - size (B): 600

268 - checksum: 3423398678

269

270 <?xml version="1.0" encoding="UTF-8"?>

271 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

272 <plist version="1.0">

273 <dict>

274 <key>Label</key>

275 <string>com.microsoft.autoupdate.helpertool</string>

276 <key>MachServices</key>

277 <dict>

278 <key>com.microsoft.autoupdate.helpertool</key>

279 <true/>

280 </dict>

281 <key>Program</key>

282 <string>/Library/PrivilegedHelperTools/com.microsoft.autoupdate.helpertool</str ing>

283 <key>ProgramArguments</key>

284 <array>

285 <string>/Library/PrivilegedHelperTools/com.microsoft.autoupdate.helpertool</str ing>

286 </array>

287 </dict>

288 </plist>

289

290 Contents of /Library/LaunchDaemons/com.microsoft.office.licensingV2.helper.plist

291 - mod date: Jul 24 02:54:17 2015

292 - size (B): 657

293 - checksum: 1698653368

294

295 <?xml version="1.0" encoding="UTF-8"?>

296 <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

297 <plist version="1.0">

298 <dict>

299 <key>Label</key>

300 <string>com.microsoft.office.licensingV2.helper</string>

301 <key>MachServices</key>

302 <dict>

303 <key>com.microsoft.office.licensingV2.helper.port</key>

304 <true/>

305 </dict>

306 <key>Program</key>

307 <string>/Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper< /string>

308 <key>ProgramArguments</key>

309 <array>

310 <string>/Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper< /string>

311 </array>

312 </dict>

313 </plist>

314

315 Applications

316

317 /Applications/Adobe After Effects CS6/Plug-ins/Effects/Synthetic Aperture/(CF3 Support)/SA Color Finesse 3 UI.app

318 - com.synthetic-ap.SA Color Finesse 3 UI

319 /Applications/Adobe After Effects CS6/Plug-ins/Effects/mochaAE/(Mocha Support)/mocha AE CS6.app

320 - com.imagineersystems.mocha4ae_adobe

321 /Applications/Adobe Flash CS6/AIR3.2/lib/nai/lib/naib.app

322 - APP_ID

323 /Applications/Adobe Flash CS6/AIR3.2/runtimes/air/mac/Adobe AIR.framework/Versions/1.0/Resources/Template.app

324 - com.adobe.air.NativeTemplate

325 /Applications/Adobe Flash CS6/Common/Configuration/Simulator/SimController.app

326 - SimController

327 /Applications/Adobe/Adobe Help.app

328 - chc.UUID.1

329 /Applications/FeedForAll.app

330 - com.notepage.FeedForAll

331 /Applications/Roblox.app

332 - com.roblox.RobloxPlayer

333 /Applications/RobloxStudio.app

334 - com.Roblox.RobloxStudio

335 /Applications/Utilities/Adobe AIR Application Installer.app

336 - com.adobe.air.ApplicationInstaller

337 /Applications/Utilities/Adobe AIR Uninstaller.app

338 - com.adobe.air.Installer

339 /Applications/Utilities/Adobe Utilities.localized/Adobe Updater6/Adobe Updater.app

340 - "com.Adobe.ESD.AdobeUpdaterApplication"

341 /Applications/iSkysoft iTube Studio.app

342 - com.iSkysoft.iTube Studio

343 /Library/Application Support/Adobe/SwitchBoard/SwitchBoard.app

344 - com.adobe.switchboard-2.0

345 /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app

346 - com.adobe.air.ApplicationInstaller

347 /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/Adobe AIR Updater.app

348 - com.adobe.air.Installer

349 /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/Template.app

350 - com.adobe.air.Template

351

352 Frameworks

353

354 /Library/Frameworks/Adobe AIR.framework

355 - com.adobe.AIR

356

357 PrefPane

358

359 /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/lib/deploy/JavaControlPanel.pref Pane

360 - com.oracle.java.JavaControlPanel

361 /Library/PreferencePanes/Flash Player.prefPane

362 - com.adobe.flashplayerpreferences

363

364 Bundles

365

366 /Library/Application Support/Adobe/APE/3.3/adbeapecore.framework/Versions/A/Libraries/Flash Player.plugin

367 - com.macromedia.FlashPlayer-10.4-10.5.plugin

368 /Library/Application Support/Adobe/Plug-Ins/CS6/File Formats/Camera Raw.plugin

369 - com.adobe.CameraRaw

370 /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/AdobeCP15.plugin

371 - com.adobe.adobecp

372 /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/Flash Player.plugin

373 - com.macromedia.FlashPlayer-10.6.plugin

374 /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/adobecp.plugin

375 - com.adobe.adobecp20

376 /Library/Internet Plug-Ins/Flash Player.plugin

377 - com.macromedia.Flash Player.plugin

378 /Library/Internet Plug-Ins/JavaAppletPlugin.plugin

379 - com.oracle.java.JavaAppletPlugin

380 /Users/USER/Library/Internet Plug-Ins/NPRoblox.plugin

381 - com.Roblox.RobloxLauncherPlugin

382

383 Library paths

384

385 /Applications/Adobe Flash CS6/AIR3.2/lib/aot/stub/libSystem.B.dylib

386 /Applications/Adobe Flash CS6/AIR3.2/lib/aot/stub/libgcc_s.1.dylib

387 /Applications/Adobe Flash CS6/AIR3.2/lib/aot/stub/libobjc.dylib

388 /Applications/Adobe Flash CS6/AIR3.2/lib/aot/stub/libstdc++.6.dylib

389 /Applications/Adobe Flash CS6/AIR3.2/lib/aot/stub/libz.dylib

390 /Applications/Adobe Flash CS6/AIR3.2/runtimes/air-captive/mac/Adobe AIR.framework/Versions/1.0/Resources/WebKit.dylib

391 /Applications/Adobe Flash CS6/AIR3.2/runtimes/air/mac/Adobe AIR.framework/Versions/1.0/Resources/WebKit.dylib

392 /Applications/Utilities/Adobe Application Manager/D6/D6Native.dylib

393 /Applications/Utilities/Adobe Application Manager/DECore/ARKSelector.dylib

394 /Applications/Utilities/Adobe Application Manager/DECore/DE5/Setup.dylib

395 /Applications/Utilities/Adobe Application Manager/DECore/DE5/resources/libraries/ARKCmdCaps.dylib

396 /Applications/Utilities/Adobe Application Manager/DECore/DE5/resources/libraries/ARKCmdFS.dylib

397 /Applications/Utilities/Adobe Application Manager/DECore/DE5/resources/libraries/ARKEngine.dylib

398 /Applications/Utilities/Adobe Application Manager/DECore/DE5/resources/libraries/AdobePIM.dylib

399 /Applications/Utilities/Adobe Application Manager/DECore/DE6/Setup.dylib

400 /Applications/Utilities/Adobe Application Manager/DECore/DE6/resources/libraries/ARKCmdCaps.dylib

401 /Applications/Utilities/Adobe Application Manager/DECore/DE6/resources/libraries/ARKCmdFS.dylib

402 /Applications/Utilities/Adobe Application Manager/DECore/DE6/resources/libraries/ARKEngine.dylib

403 /Applications/Utilities/Adobe Application Manager/DECore/DE6/resources/libraries/AdobePIM.dylib

404 /Applications/Utilities/Adobe Application Manager/DWA/DWANative.dylib

405 /Applications/Utilities/Adobe Application Manager/LWA/PWANative.dylib

406 /Applications/Utilities/Adobe Application Manager/LWA/adobe_caps.dylib

407 /Applications/Utilities/Adobe Application Manager/LWA/adobe_oobelib.dylib

408 /Applications/Utilities/Adobe Application Manager/LWA/adobe_upgrade.dylib

409 /Applications/Utilities/Adobe Application Manager/P6/IMSLib.dylib

410 /Applications/Utilities/Adobe Application Manager/P6/P6Native.dylib

411 /Applications/Utilities/Adobe Application Manager/P6/VulcanBridge.dylib

412 /Applications/Utilities/Adobe Application Manager/P6/VulcanMessage.dylib

413 /Applications/Utilities/Adobe Application Manager/P6/adobe_oobelib.dylib

414 /Applications/Utilities/Adobe Application Manager/P6/adobe_upgrade.dylib

415 /Applications/Utilities/Adobe Application Manager/P6/axlib.dylib

416 /Applications/Utilities/Adobe Application Manager/P7/IMSLib.dylib

417 /Applications/Utilities/Adobe Application Manager/P7/P7Native.dylib

418 /Applications/Utilities/Adobe Application Manager/P7/VulcanBridge.dylib

419 /Applications/Utilities/Adobe Application Manager/P7/VulcanMessage4.dylib

420 /Applications/Utilities/Adobe Application Manager/P7/VulcanMessage5.dylib

421 /Applications/Utilities/Adobe Application Manager/P7/adobe_oobelib.dylib

422 /Applications/Utilities/Adobe Application Manager/P7/adobe_upgrade.dylib

423 /Applications/Utilities/Adobe Application Manager/P7/axlibv7.dylib

424 /Applications/Utilities/Adobe Application Manager/UWA/UWANative.dylib

425 /Applications/Utilities/Adobe Application Manager/core/AdobePIM.dylib

426 /Applications/Utilities/Adobe Application Manager/core/switcher/CCM_UI.dylib

427 /Applications/Utilities/Adobe Application Manager/core/switcher/DWA_UI.dylib

428 /Applications/Utilities/Adobe Application Manager/core/switcher/LWA_UI.dylib

429 /Library/Application Support/Adobe/APE/3.3/adbeapecore.framework/Versions/A/Libraries/WebKit.dylib

430 /Library/Application Support/Adobe/CS6ServiceManager/lib/CSXS-Installer-Hook.dylib

431 /Library/Application Support/Adobe/CS6ServiceManager/lib/ServiceManager-Launcher.dylib

432 /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Resources/WebKit.dylib

433

434 App extensions

435

436 com.evernote.Evernote.SharingExtension

437 com.getdropbox.dropbox.garcon

438 com.microsoft.onenote.mac.shareextension

439 com.wunderkinder.wunderlistdesktop.sharingextension

440 com.wunderkinder.wunderlistdesktop.todayextension

441

442 Installations

443

444 Twitter: 8/28/15, 5:11 PM

445 Java 8 Update 60: 8/26/15, 11:23 AM

446 Java 8 Update 60: 8/26/15, 11:16 AM

447 Microsoft Excel for Mac: 8/18/15, 3:23 PM

448 Adobe Flash Player: 8/12/15, 4:32 PM

449

450 Elapsed time (sec): 273

Reply

Answer 11

Linc Davis

Level 10

209,541 points

Aug 29, 2015 5:42 PM in response to cshandrow

You still have 892 corrupt or conflicting fonts, the same as before. That has to be corrected. What exactly happened when you ran Font Book?

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Answer 12

cshandrow Author

Level 1

5 points

Aug 29, 2015 7:33 PM in response to Linc Davis

So, the one thing I didn't do from your previous instructions was to Restore the Standard Fonts. I did that and everything worked fine. Then I reinstalled all of the removed fonts excluding any that it gave me warnings on and it still seems to work fine. It was a font problem! Thank you so much for your help. You are a true pro!

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