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visual voicemail not working in iOS 9...

I just updated my iPhone 6 plus to iOS9. When I open the "Phone" app, there is a message at the top of the list of my calls:


Visual Voicemail is currently unavailable.

Call Voicemail


Is there a way to fix this?


Thanks in advance.

Posted on Sep 16, 2015 2:16 PM

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Posted on Sep 16, 2015 5:40 PM

Same problem here except I didn't get the notice. Just starts dialing voicemail.

68 replies

Sep 17, 2015 4:04 PM in response to RTilden

GGetting better. After leaving myself a message from another phone and yet another hard reset, I was able to listen to my messages. Still can't record a personal greeting. Next step, dial into vm directly & see if I can record a personal greeting that way.

MOre to follow.


interesting how the capitalization feature is a little inconsistent, now that we have the case sensitive keyboard. It seems to work fine from sentence to sentence unless I backspace after the perioD. Then it gets a little weird. Something for another thread. Anyone else experiencing this as well?

Sep 18, 2015 12:30 PM in response to Scott Varga

Same issue after iOS 9 update. iPhone 5. My fix was calling 611 as stated above, talking to AT&T support, eventually having them remove visual voicemail, restart of iPhone and setting up visual voicemail again. They had mentioned I would lose all previous voicemail, but I actually still had voicemail from 4 days ago and prior. New greeting had to be set.

visual voicemail not working in iOS 9...

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